Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Brakes” · showing 20

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I always get quality work at amazing prices. I recently was told by a dealership that I needed to replace all my brakes. After Zia did the inspection turns out only my front brakes needed to be replaced. I've been going here for over 10 years and I've never had any issues.

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Randall13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This was my first time using Zia Automotive. Chuck checked me in and said that he would call me when they finished the work. The work was done in a timely manner and returned to me later that morning. I felt that the work done was good and at a fair price. I will definitely come back.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
kris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This facility is top notch, the people working here are true professionals. After my recent experience here I can highly recommend using their services.

Great priceBrakes
Wren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone was very kind and worked on my car even though it was a hybrid.

Reasonable priceVehicle InspectionBrakesA/C installation & repair
BrandieLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I took my son’s vehicle in for brakes and rotors and a check engine light on. Chuck got us in the next day and we’re out within 2 days. Excellent customer service and communication throughout the process. They were able to fix the check engine light issue and replaced the brake pads and rotors. I highly recommend…

Reasonable priceAuto brake repairBrakesService not listed
DebhraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent….service. Will be taking my car there from now on. Rich , Brendon and owner James are very interested on the service they provide and want to make sure the job was done correctly.

Great priceBrakesAuto maintenance
Christina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Glade to say I have a new mechanic, Zia! A++ Thank you all!

Great priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Perry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

After the dealership prices kept escalating, I decided to check out Zia Automotive for scheduled maintenance for my 2006 Toyota Tundra. This decision was also based on body work that Zia expertly provided a month prior. Brendan had the mechanic go through the truck's systems, sent me photos of the inspection items,…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
scottLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★

I would recommend this place to service your automobile. I took my vehical in to get diagnostic test to find out a about a engine light.before fixing the problem they called and gave me a few option before repairing it. My problem was repaired within a day. The only thing I would recommend is to get a signed repair…

Auto brake repairVehicle InspectionBrakes
john6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brendan was awesome! Was able to diagnose and fix within 24 hours. Highly recommend!

Great priceBrakes
Randee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Friendly, thorough service

Reasonable priceBrakesOil change
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This is the second time zia has helped me with my 2011 Prius which I purchased used. The first was a brake issue and this time my a/c compressor needed replacement. Once again they worked with Olive, my extended warranty company, to make sure the work was covered by the warranty and did an excellent job replacing the parts.

Brakes+ Quality
AboutFaceABQLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys are honest. They provide great car repair with no pressure and the customer service is great, too. I highly recommend this shop.

Air & cabin filter replacementBrakesEngine repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great friendly and professional service! My truck is handling so much better after service at Zia Auto.

Customer photo from John's review
BrakesOil changeSteering & suspension replacement+ Punctuality+ Quality+ Professionalism
LLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I made the poor choice of trusting this place based on the great reviews it has but my experience was far from the stellar service everyone else got. I could have saved hundreds by taking my car elsewhere! I was promised my car would be fixed in a day but it took 6 instead... they were happy to charge me for a…

Auto brake repairBrakesSteering & suspension replacement
L5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Chuck delivered in excellent customer service as well as great timing. I had my car back way sooner than expected. I would recommend this business to anyone ..

Auto maintenanceBrakesOil change
Camille5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast and Friendly service!

BrakesService not listed
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chuck was the best to work with. He went above and beyond to make sure I would feel safe and secure in driving my car again!! THANK YOU

BatteryBody & TrimBrakes
CephusLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The staff is friendly, and the service was quick. I fully recommend.

Brakes
MonicaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very friendly, very fast and everything is working as should be and was completed for a very reasonable price.

Auto brake repairAuto brake replacementBrakes

Show more brakes reviews (18 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

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