Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Electrical repair” · showing 20

John12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Zia Automotive is the only place you need to go for car repair. They do a very thorough inspection and send pictures of their findings. It's like the mechanic took you back and showed you what needs attention. Very helpful in deciding what repairs to authorize. The staff is very friendly and professional. The…

Great priceElectrical repair
Barbi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rich was just great! Our issue turned out to be more involved than we originally thought. Rich explained everything and took care of us efficiently and honestly, giving us credit for money already spent on the repairs.

Reasonable priceElectrical repairAir & cabin filter replacement
Robert9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service, friendly people

Reasonable priceElectrical repair
Andrea7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

A panicked moment when your only vehicle ( daily driver) developes a random issue. A suggestion from a trusted friend sent me here. Leonard was kind enough to talk me out of my temporary panic and got me in quickly. While he didn't service my vehicle Brenden assured me with confidence my vehicle would be taken care…

Electrical repair
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Josh greeted me at the as I came in ,and was very professional and friendly, I was very pleased with the work they did and how quickly they fixed my car, will definitely recommend Zia to friends and family, thank you.

Great priceElectrical repair
Paul6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I needed preventive maintenance and failed emissions on my 06 Tundra. They fixed the error codes without buying parts. The remaining maintenance (charge air, change oil, change transmission fluid was all done at very competitive prices. Truck passed emissions so I'm very satisfied.

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
Connie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I took my car into Zia Automotive for a backup camera replacement and the work was done in record time. The staff were all very helpful and knowledgeable of other questions I had regarding separate repairs. The shop was very clean and well organized. I'm so happy I found a fast , dependable Automotive shop I can…

Reasonable priceElectrical repair
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I had an ongoing issue with my car that has now been "fixed" due to the diligence of Brendan and his Tech. I am grateful for their perservance. I have found my forever mechanics.

Great priceElectrical repair
DR.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The techs at Zia automotive were friendly, professional and best of all, very quick to fix the sudden problem that developed with my vehicle. I appreciate the quick fix!

Reasonable priceTransmissionElectrical repair
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great communication, answered all my questions throughout the entire process and they even finished the repair faster than expected. Cleanest shop I have ever been in.

Reasonable priceElectrical repairAir & cabin filter replacement
mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Unparalleled dedication to customer concerns and needs. Will go the extra mile Excellent repair and maintenance work. Excellent communication with customer

Great priceElectrical repair
Pat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Zia Napa Auto Folks are very professional with excellent communications and great prices also excellent mechanics I have used them for years!

Auto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Continue to provide excellent service. Only place I trust.

BatteryElectrical repairGeneral repairs & maintenance+ Quality+ Professionalism
Abinash16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Really appreciate the diligence of the shop. I had a problem with the AC compressor and they continue to work on it until they fixed it.

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Value
MLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were able to get my wife's car in quickly and diagnose the problem and take care of it.

BatteryElectrical repairOil change+ Punctuality+ Professionalism
DerekLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

I’m sure this place is great for a lot of people, but it wasn’t a fit for me. I want to be able to trust you as a professional and I want to feel respected. Extremely overpriced compared to other places I’ve called.

Auto engine diagnosticElectrical repair
BenLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone was friendly and professional!

Air & cabin filter replacementElectricalElectrical repair
Death3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Direct and professional, superior quality service...

ElectricalAuto engine diagnosticElectrical repair
stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service at an affordable price! I will definitely be taking my vehicles to them for any future repairs!!

Electrical repair+ Punctuality+ Quality+ Professionalism
LyleLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Super fast super friendly and very efficient. I was having a bad day and these guys really change that around. Great attitude from customer service to the shop guys. Highly recommend them

Electrical repair+ Punctuality+ Quality+ Professionalism

Show more electrical repair reviews (10 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance128—
Oil change106—
Auto engine diagnostic59—
Auto maintenance43—
Engine repair39—
Brakes38—
Steering & suspension repair31—
Electrical repair30—

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