Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Engine repair” · showing 20

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I always get quality work at amazing prices. I recently was told by a dealership that I needed to replace all my brakes. After Zia did the inspection turns out only my front brakes needed to be replaced. I've been going here for over 10 years and I've never had any issues.

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Felicia17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great, fast, friendly service. They took care of everything with the insurance and kept me informed every step of the way.

Reasonable priceEngine repair
BenjaminLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am so impressed with Zia Automotive. They treated me so well, very respectful, very informative, never once felt like they were trying to pull a fast one on me. I definitely will choose this spot for future repairs and will point all family and friends to this location. You can't go wrong!

Not sureAuto engine diagnosticEngine repair
EricLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Zia Automotive has become the one place we trust and recommend for auto repair. They’re straight shooters and problem solvers with good customer service and reasonable pricing. When you find an auto service place like this, you hold onto it and want them to do well. I’m glad they’re doing business in Albuquerque.

Reasonable priceGeneral repairs & maintenanceEngine repairBattery
Daheem2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Superior service. Great customer care and perfect professionalism. They will do their best to find fix the problem with integrity. You can count on them to handle any issue with skills, service, and kindness. They deserve 6 stars, because they go out of their way to take care of you. Best in class!

Reasonable priceEngine repair
Conrad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My turbocharger went out on my Ford Escape, and I got quoted $4,200 at another shop for the replacement. I took it to Zia and they confirmed the diagnosis, and quoted me $3,300, a much more reasonable price for the job. I appreciate their work, and I’ll definitely be coming back again.

Reasonable priceAuto engine diagnosticEngine repairOil change
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chuck is more than helpful.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
AboutFaceABQLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys are honest. They provide great car repair with no pressure and the customer service is great, too. I highly recommend this shop.

Air & cabin filter replacementBrakesEngine repair
Abinash16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Really appreciate the diligence of the shop. I had a problem with the AC compressor and they continue to work on it until they fixed it.

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Value
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outside of an unfortunate power outage, the work was excellent and the car runs well! Thank you Zia Automotive!

Engine repairOil change
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The folks at Zia, especially Sean, we're extremely helpful and thorough. They diagnosed the problem, a failed ignition coil, very quickly, and all needed repairs were addressed in a few hours. My sincere thanks to your team for a job well done. Jim C

Auto maintenanceAuto engine diagnosticEngine repair
Cristopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are amazing got my car back super fast and was an amazing price just all around great experience

Auto maintenanceEngine repairVehicle Inspection
Barbara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional, nice and timely!

Engine repair+ Quality+ Professionalism+ Value
Katrina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My check engine went on, they were able to get my car in the next day. They found what was wrong snd was able to repair my Buick. The business was clean and inviting staff was professional and courteous. Thank you so much I gave finally found a place to take my car .

Auto engine diagnosticEngine repairAuto engine tuning+ Punctuality+ Quality+ Professionalism
Dolores7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex was amazing!!! He called me before they performed any work and gave me price of part and verified if i wanted work done. He new I needed my Jeep done ASAP and informed me of progress every step of the way. When I picked up my Jeep everyone there was so friendly and informative. My Jeep runs amazing now and is…

Engine repair+ Quality+ Professionalism+ Value
Emma12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone was really nice and helpful, fair priced with quick service - 10/10 would come back

Air conditioningEngine repair+ Punctuality+ Quality+ Professionalism
GlenLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They worked me in an emergency. They were friendly responsive. I got my car back quickly I needed it before the holiday and they got it for me. Sean was excellent in keeping you informed of what was going on and got my car back to me and working rapidly

Engine repair+ Punctuality+ Quality+ Professionalism
Francisco6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was very happy with the way the employees/mechanics of Zia Automotive helped me with my moms vehicle. My dad passed away from Covid-19 last November and I’ve been helping my mom from California with everything, since my dad did everything for my mom and sister when he was around and your employees allowed me to…

Engine repairSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had my timing belt tensioner break, they repaired the car a few days earlier than originally quoted, were professional and knowledgeable.

Engine repair
KellyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great people, honest and fair.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Show more engine repair reviews (19 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

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