How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCOREZia Automotive Repair
Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Zia Automotive Repair for 8 kinds of job.
Zia Automotive Repair for general repairs & maintenance
Clear ✕All 129 Google reviews tagged “General repairs & maintenance” · showing 120
I always get quality work at amazing prices. I recently was told by a dealership that I needed to replace all my brakes. After Zia did the inspection turns out only my front brakes needed to be replaced. I've been going here for over 10 years and I've never had any issues.
Zia Auto always does a great job. They are honest and friendly and fast.
Exceptional customer service and all my concerns were handled with efficiency and speed! I will be back in the future.
This was my first time using Zia Automotive. Chuck checked me in and said that he would call me when they finished the work. The work was done in a timely manner and returned to me later that morning. I felt that the work done was good and at a fair price. I will definitely come back.
Great work reasonable and fast. More master techs and lifts. Always a great experience
I am very satisfied with your work and although I called every single day, which was probably annoying, everyone was very, very friendly and helpful. Every time I called and I really appreciate that.
Rich and Brendan went out of their way to take care of my car. My car is a 2002 Ford Focus and it was not easy for them to find a certain part, but they kept at it until they found the right one that worked. A human always answers the phone. I think this is a great repair shop. One suggestion… I was not aware of…
Zia Automotive has become the one place we trust and recommend for auto repair. They’re straight shooters and problem solvers with good customer service and reasonable pricing. When you find an auto service place like this, you hold onto it and want them to do well. I’m glad they’re doing business in Albuquerque.
Zia Automotive Repair is my GOTO for all my automotive needs. I have a foreign vehicle-the dealer is way too corporate for my needs and I work a corporate job! Nonetheless I fully recommend this service center for your vehicle maintenance!
Was able to get it all road ready with a short time frame. We been going to the for over 20 years and the quality has also been great and with my older mother, they always treated with respect and care. Taking time to explain each issue and giving her options.
Zia Auto was recommended by AAA when I had my clutch go out and needed a tow on a Saturday. Rich was helpful from first phone call. They even found a bad Trans-axle from a previous repair / replacement. Repair took a bit longer than I had hoped, but my Volvo is running as good as new. Great customer service and will be returning for any major items.
I needed preventive maintenance and failed emissions on my 06 Tundra. They fixed the error codes without buying parts. The remaining maintenance (charge air, change oil, change transmission fluid was all done at very competitive prices. Truck passed emissions so I'm very satisfied.
Excellent service from beginning to end - the gentleman that greeted me was polite - he kept me updated as I waited for my car maintenance service to be completed - I was told to expect three hours but the work was completed in two hours. I will return for car service in the future.
Glade to say I have a new mechanic, Zia! A++ Thank you all!
Absolutely amazing! Very professional and polite.
Great service from the staff! Diagnosed my car and had in fixed within a couple of hours. Very knowledgeable, will definitely do business here from now on.
Was happy to find someone with reasonable pricing that took care of my Tesla needs. Thank you so much ! Kristina
Go see Chuck here! Service is prompt and upfront about pricing! They have a customer for life with me..
Chuck and the crew deliver amazing customer service and worked with me on finding the best option for situation.
After the dealership prices kept escalating, I decided to check out Zia Automotive for scheduled maintenance for my 2006 Toyota Tundra. This decision was also based on body work that Zia expertly provided a month prior. Brendan had the mechanic go through the truck's systems, sent me photos of the inspection items,…
I brought my car to Zia Automotive for service because the engine light was turned on due to an ignition misfire. The technician identified the issue correctly and repaired my car efficiently at a reasonable price. I highly recommend Zia Automotive.
Friendly and knowledgeable
On a roadtrip with my 86 year old mother, I thought that I had transmission problems. Zia's got me in first thing in the morning and checked it all our for me and made sure all was good to continue on the road. Thank You Zia's you guys rock!
Great customer service, always friendly and straightforward with the issues and the costs!
Second time I have taken my vehicle to Zia. Everything was done on a timely basis and got my vehicle when I was told I would get it. Excellent customer service and a job well done. Thank you.
Complete and thorough car care. Fixed my Jeep in no time! 👍🏻
Excellent prompt service. Took in at 8:30AM and service was completed by mid afternoon on December 23rd. Very pleased in all aspects.
My most recent visit: I went in for an oil change and a new oil pan. They did the work fast and did a good job. Chuck is always very helpful and kept me updated. The downside is it is getting very expensive. 😬 The labor cost is now $190 an hour. I was blindsided by the cost this time. Hope my car is good for a…
It’s always a pleasant experience with these guy’s services!. Fast and reliable work! Here at Al’s upholstery we sent our company vehicles in for alignments and other services and we are very satisfied! We highly recommend Zia to anyone needing vehicle services!
I came in 10 minutes before close of business with no power steering and a handful of warning lights on fully expecting the ECU to need to be replaced based on the guesses of some mechanic friends. Joe and his team found a lesser issue that was responsible for everything and had it fixed in under 24 hours at a…
Chuck is more than helpful.
I dealt primarily with Chuck who was extremely knowledgeable about service I desired 90k checkup for Toyota Camry Service was performed same day with excellent communication about needed repairs and cost which was very reasonable
These guys are honest. They provide great car repair with no pressure and the customer service is great, too. I highly recommend this shop.
They were quick, to the point, and reasonably priced. Thank you!
Continue to provide excellent service. Only place I trust.
I came through NM with car trouble! Very concerned, I inched my way to Albuquerque for best possible auto repair/servicing options. I was delighted to discover the 36 mo. warranty & with Chuck/Dave was able to resolve outstanding issues using Zia's Vehicle Inspection offer/service. It met my needs, although I…
Joe has taken care of my vehicle
Awesome customer service, they were able to accommodate quick turnaround and great service repair, was back on the road quickly,
👌🏾
You guys are amazing
Was very pleased with the professionalism and the prices are very fair, Chuck did a wonderful job getting my car in and out in a timely manner, Would definitely recommend to a friend or relative thanks Zia 😊
Great place needed a repair shop in Albuquerque and found Zia Will make this my go to for all my repairs on both cars. Thanks
The folks at Zia always take really good care of me. They’ve been really reasonable about pricing, they’ve always explained exactly what they are doing and charging me for, and I feel respected and listened to. It’s pretty much the only place I will take my cars now - I know I can trust them. They are always…
Excellent customer service, communication and the repair work is top notch.
Great place. Same day service. Knowledgeable/helpful staff. Would use again.
I had a good experience at Zia Auto. Everyone was professional and helpful.
They are my go to from oil changes to small repairs. They’re reliable, respectful, and quick!
Quick and friendly. Did a great job!
Had a great experience with Chuck and Joe. My car runs great now
Had a great experience at Zia Automotive. They replaced a faulty part on my Jeep and the process was smooth from beginning to end. They communicated very well about cost and timeline. I worked with Joe and he called with regular updates. The cost was fair and my Jeep is running great.
Great service, the staff at Zia is amazing, I don’t trust anyone else with my vehicles except the wonderful people at Zia automotive!!
All of the staff are top professionals!! Zia is the place to go!!
Great job! Fixed my car within a day for my son. Affordable, communicative and very helpful at the last minute!
Very friendly, very fast and everything is working as should be and was completed for a very reasonable price.
As the first walk-in customer of the day. The staff has great customer service, are friendly, inviting and the environment feels safe. They knew what what my visit needs were. Moreover, their inspection skills proved accurate and responsible. Plus, they were able to provide an essential repair regarding a broken…
Did an amazing job on my car! Worked fast as well.
They were able to get me in quickly and the service was completely promptly
Sean & his team are amazing! Very happy with their work & communication.
Direct and professional, superior quality service...
I brought my car in because I had a problem with one of my windows. I made an appt the day before, and they saw me promptly at that time. They were upfront about wait times and cost estimates, which I really appreciated. I stayed in their lobby area, which was clean and comfortable. They are also conveniently…
They were able to work me in very quickly, communicated effectively, and everything was fixed in one day. I felt like the price was reasonable too. Very happy with our experience.
I have dealt with Zia Automotive for many years and have always received the best quality auto repair work available anywhere. They are experts in keeping your vehicle running great.
I had to get towed by AAA because my truck broke down and this was the best shop, they fixed the problem fast and efficiently I am definitely using them in the future I highly recommend them
We always bring our vehicles here. Extremely professional staff. Quick turn around time. I haven't run into anything they can't do. It's fantastic to have a trusted mechanic.
Friendly and helpful
I have been very happy with the service I have received, and plan to make ZIA my go to mechanics for my vehicle.
Excellent experience having some catch-up maintenance done on my 2015 Jeep Patriot 4WD. Work was completed when Zia said it would be done, priced fairly, excellent communication. I will return the next time the Jeep needs maintenance.
Always a great, professional experience.
Chevy Cruze had coolant and other leaks, Zia was quick to diagnose and call warranty company for coverage information. Received vehicle back next day, amazing service! Very satisfied
They were very polite and honest with me. I have an older car and he was honest about the other work needing to be done on my vehicle that I asked him about.
Clean and well organized entry and waiting space with helpful reception and tech. Good value, timely service and communication. We’ll be back
Shaun and the crew did an amazing job getting my F150 put back together in such a short amount of time. The truck runs flawlessly and they saved me and my job big time. I will definitely be bringing more projects to them in the near future and look to their expertise and timely service whenever a new problem arises.
My car needed serious repairs to pretty much everything underneath and inside my front passenger tire. So far I am fairly pleased; one thing however did disappoint me.. my car has all black rims, and in repairing my rim they said they were unable to replace it with another black rim and gave me a silver one. When I…
Staff was extremely helpful, respectful, and professional. They diagnosed the problems with my vehicle, gave an estimate of the cost, kept me updated with changes to the status of my vehicle and the work being done on my vehicle, and gave a thorough explanation of repairs and costs when I went to pick my vehicle up.
My car was stolen last month and a friend recommended that I use Zia. I called them to see if they could fix the car and they told me they couldn’t get to it until the end of the week, but that I could bring it in and they would get to it when they could. They had an estimate that same day and it was ready the next…
Zia Automotive provided the most exceptional customer service and mechanical repairs on my 89 Ford 150 in such expedited time for a remarkably solid fee. Joe worked on my truck and communicated with me throughout the day allowing me to spend time with my daughter while repairs to the power steering were done. Zia…
Great Shop! We've been servicing our vehicles here for years and they have been nothing but honest. Do not try and sell you things you don't need. Serviced 2000 Ford F150 and 2016 Jeep Patriot.
One of the best automotive garages in Albuquerque. I save so much cash here, while still getting dealer quality maintenance. I recommend this garage to anyone on a budget! On a scale of 1 to 10 they're DOPE AF! Thank you Zia!
Great people, honest and fair.
As always Zia is helping me hang on to my old car!!! Thanks for making my life quick and easy! I know my car is in good hands. Joy
Very professional staff, clean office and a clear explanation of what was needed with no surprise costs added. I feel relieved and confident when I go out of town tomorrow and I will be back for sure!!
My wife's vehicle was having issues, and she needed it fixed right away to get to work. They identified serious problems I'd not noticed. Zia had it fixed the next day. They where fast, professional, and affordable. I'd defiently recommend them to anyone that needs auto repair.
Open on the weekend and it was a holiday weekend at that! Very friendly and professional. Replaced my water pump quickly and at a great price. Identifying future issues I may want to address and providing an accurate quote. Highly recommend Zia Auto!
Kind, communicative, honest, and quick. What more could you ask for?
I’ve taken my vehicles to Zia a few times. Nice, honest guys that do great work.
Fast, friendly and superb! Love this place!
Worked with Sean P. And was satisfied with the service. Great customer service, and he thoroughly explained all my options. Will return with my other vehicles, and would recommend their service.
I am very happy with the service I received. Absolutely everyone in the shop was very polite and respectful. They were patient and kind and helpful. I had to have a computer replaced in my van. They were fair in the pricing and excellent in the installation. I am very pleased.
I love Zia, they used to be my go-to before I moved. I went for an oil change for the first time in two years while visiting Albuquerque, Alex and Sean recognized me immediately and took care of everything on my car. There were problems I didn’t know I had because my current mechanics haven’t bothered to check, they…
The people at Zia Auto are nice, honest, and extremely knowledgeable about motor vehicles. I'll definitely go there again
This place has always treated me like family.
I have a 1996 4 wheel drive which has been in the family forever, making it more valuable to us than the book value. I had neglected numerous maintenance and repair issues. I arrived with a long list of concerns. The Zia shop has moved to a new large location, but has retained their original customer friendly,…
The service I received was efficient and expedient, it was reasonably priced and I was pleased with the end results
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 128 | — |
| Oil change | 106 | — |
| Auto engine diagnostic | 59 | — |
| Auto maintenance | 43 | — |
| Engine repair | 39 | — |
| Brakes | 38 | — |
| Steering & suspension repair | 31 | — |
| Electrical repair | 30 | — |