Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Steering & suspension repair”

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I always get quality work at amazing prices. I recently was told by a dealership that I needed to replace all my brakes. After Zia did the inspection turns out only my front brakes needed to be replaced. I've been going here for over 10 years and I've never had any issues.

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Rob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Zia was great! They took good care of my Audi. They fixed what another mechanic broke. They were fast, fair priced and kept me up to date on the progress.

Reasonable priceSteering & suspension repair
Christella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am very satisfied with your work and although I called every single day, which was probably annoying, everyone was very, very friendly and helpful. Every time I called and I really appreciate that.

Reasonable priceSteering & suspension repairGeneral repairs & maintenance
NancyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rich and Brendan went out of their way to take care of my car. My car is a 2002 Ford Focus and it was not easy for them to find a certain part, but they kept at it until they found the right one that worked. A human always answers the phone. I think this is a great repair shop. One suggestion… I was not aware of…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine tuning
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The guys at Zia automotive were awesome.... The diagnose the problem right off the bat and fixed it promptly and gave me a call when everything was said and done..... Count me as a new customer 👍

Reasonable priceSteering & suspension repairSteering & suspension replacement
perry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Had my Tacoma taken there after my drivers side ball joints snapped. Excellent communication and explanation of diagnosis. They did a thorough diagnostic and it was decided to replace the front suspension in full as the truck has 210k on the original parts. They also resealed a transmission leak, and installed rear…

Reasonable priceTransmissionSteering & suspension repairSteering & suspension replacement
Cordell5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Friendly and Excellent Service.

Great priceSteering & suspension repair
JesseLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fixed the problem and let me know about an other issue I had with my truck. Great job!

Steering & suspension repairAuto brake repair+ Punctuality+ Quality+ Professionalism
Anthony10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Provided great same day service while I was in a time crunch on the weekend. Will definitely be back if I have any other vehicle maintenance needed. Thank you

Auto maintenanceSteering & suspension repairVehicle Inspection
LLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I made the poor choice of trusting this place based on the great reviews it has but my experience was far from the stellar service everyone else got. I could have saved hundreds by taking my car elsewhere! I was promised my car would be fixed in a day but it took 6 instead... they were happy to charge me for a…

Auto brake repairBrakesSteering & suspension replacement
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service was completed quickly and correctly. Chuck The service advisor gave me a concise diagnosis and kept me informed during the repair. I will use your company again and recommend it.

Steering & suspension replacementSteering & suspension repairVehicle safety inspection
LeoLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job replacing my rear suspension air bags on my 2006 Lincoln town car. My "Road Daddy" drives smooth again.. .Let's Ride!

Steering & suspension repair
Julius1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As the first walk-in customer of the day. The staff has great customer service, are friendly, inviting and the environment feels safe. They knew what what my visit needs were. Moreover, their inspection skills proved accurate and responsible. Plus, they were able to provide an essential repair regarding a broken…

General repairs & maintenanceSteering & suspension repairVehicle Inspection
Chuck4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They have always taken great care of me!!! Will always come back!!!

Steering & suspension repair
AnnmarieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was traveling and needed to get home when the power steering went out. They got me in the very next day and finished it quickly. I am very grateful.

Steering & suspension repair
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are great. They’re my new go to for all my auto needs

Steering & suspension repairWheel alignment
Ronald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have dealt with Zia Automotive for many years and have always received the best quality auto repair work available anywhere. They are experts in keeping your vehicle running great.

General repairs & maintenanceOil changeSteering & suspension repair+ Punctuality+ Quality+ Value
Francisco6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was very happy with the way the employees/mechanics of Zia Automotive helped me with my moms vehicle. My dad passed away from Covid-19 last November and I’ve been helping my mom from California with everything, since my dad did everything for my mom and sister when he was around and your employees allowed me to…

Engine repairSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great Shop! We've been servicing our vehicles here for years and they have been nothing but honest. Do not try and sell you things you don't need. Serviced 2000 Ford F150 and 2016 Jeep Patriot.

A/C installation & repairA/C servicesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
keithLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

One of the best automotive garages in Albuquerque. I save so much cash here, while still getting dealer quality maintenance. I recommend this garage to anyone on a budget! On a scale of 1 to 10 they're DOPE AF! Thank you Zia!

General repairs & maintenanceSteering & suspension repairWheel alignment
JennieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional staff, clean office and a clear explanation of what was needed with no surprise costs added. I feel relieved and confident when I go out of town tomorrow and I will be back for sure!!

General repairs & maintenanceSteering & suspension repair+ Professionalism
Teri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My wife's vehicle was having issues, and she needed it fixed right away to get to work. They identified serious problems I'd not noticed. Zia had it fixed the next day. They where fast, professional, and affordable. I'd defiently recommend them to anyone that needs auto repair.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex, Sean, and Jerome were all very nice, helpful n precessional to deal with! They were able to get my car back to me in a timely manner. I would definitely take my vehicle back to them and will also recommend to any one in need of good quality n honest work. Thank you Zia automotive!

Steering & suspension repairWheel alignmentService not listed+ Punctuality+ Quality+ Professionalism
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been taking my vehicles here since 2009 and they are always professional, affordable, and do excellent work!

Steering & suspension repair+ Quality+ Professionalism+ Value
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have always had a great experience at this store they’ve done a lot of work for me On a couple of vehicles. Had some warranty work done this last time , it was done fast, efficient and no problems. John Batt my mechanic is Aces. Two thumbs up!

Steering & suspension repair
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have a 1996 4 wheel drive which has been in the family forever, making it more valuable to us than the book value. I had neglected numerous maintenance and repair issues. I arrived with a long list of concerns. The Zia shop has moved to a new large location, but has retained their original customer friendly,…

Air & cabin filter replacementBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
chris4 years ago★★★★★

Rating only, no written review.

Steering & suspension repair+ Professionalism+ Value
dave2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatterySteering & suspension repair+ Punctuality+ Quality+ Professionalism
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAir conditioning+ Punctuality+ Quality+ Professionalism
Gina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Steering & suspension repair+ Punctuality+ Value
Cody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Steering & suspension repairTiresWheel alignment+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

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