Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Vehicle Inspection” · showing 20

Randall13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This was my first time using Zia Automotive. Chuck checked me in and said that he would call me when they finished the work. The work was done in a timely manner and returned to me later that morning. I felt that the work done was good and at a fair price. I will definitely come back.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Wren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone was very kind and worked on my car even though it was a hybrid.

Reasonable priceVehicle InspectionBrakesA/C installation & repair
MaraLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Was able to get it all road ready with a short time frame. We been going to the for over 20 years and the quality has also been great and with my older mother, they always treated with respect and care. Taking time to explain each issue and giving her options.

Great priceGeneral repairs & maintenanceVehicle InspectionOil change
Joey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I've been going to Zia since 2015 for all me vehicles. Not once have I been unhappy. Their technicians are top-notch and everyone I work with is professional and helpful beyond expectations. Thanks Zia!

Reasonable priceAuto engine diagnosticVehicle Inspection
SteveLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My wife's daughter had an issue with her car. Not running correctly, she believed it could have been the fuel pump which is in the gas tank. I called up ZIA automotive and they said, bring the car in. They did a diagnostic check on it. And found that not to be true, that it only had an issue. Because the car wasn't…

Great priceAir & cabin filter replacementVehicle InspectionService not listed
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Have visited Zia Auto a few times now and have had a great experience every time. Their customer service from their team is always great. I recently took a vehicle that I was looking to purchase for a Pre-Purchase vehicle inspection that they offer and they gave me an honest assessment. There was a misunderstanding…

Great priceVehicle Inspection
Perry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

After the dealership prices kept escalating, I decided to check out Zia Automotive for scheduled maintenance for my 2006 Toyota Tundra. This decision was also based on body work that Zia expertly provided a month prior. Brendan had the mechanic go through the truck's systems, sent me photos of the inspection items,…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
scottLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★

I would recommend this place to service your automobile. I took my vehical in to get diagnostic test to find out a about a engine light.before fixing the problem they called and gave me a few option before repairing it. My problem was repaired within a day. The only thing I would recommend is to get a signed repair…

Auto brake repairVehicle InspectionBrakes
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Complete and thorough car care. Fixed my Jeep in no time! 👍🏻

Great priceGeneral repairs & maintenanceAuto brake repairVehicle Inspection
Julius10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best car repair and maintenance shop in Seattle.

Great priceVehicle InspectionTransmission replacementAuto tire replacement
Kent1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I dealt primarily with Chuck who was extremely knowledgeable about service I desired 90k checkup for Toyota Camry Service was performed same day with excellent communication about needed repairs and cost which was very reasonable

Air & cabin filter replacementAuto brake repairAuto maintenance
Ruth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Needed front brakes and rotors. Done quickly and car tracks much better! No more jerking when braking!

Auto brake replacementVehicle Inspection
Anthony10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Provided great same day service while I was in a time crunch on the weekend. Will definitely be back if I have any other vehicle maintenance needed. Thank you

Auto maintenanceSteering & suspension repairVehicle Inspection
Rosemary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I asked them to inspect a used Honda I was in the process of purchasing. They did a very thorough job. I was able to complete my purchase with confidence.

Auto engine diagnosticVehicle InspectionVehicle safety inspection
EveningLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The folks at Zia always take really good care of me. They’ve been really reasonable about pricing, they’ve always explained exactly what they are doing and charging me for, and I feel respected and listened to. It’s pretty much the only place I will take my cars now - I know I can trust them. They are always…

General repairs & maintenanceVehicle InspectionWheel alignment+ Punctuality+ Quality+ Professionalism
LLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I made the poor choice of trusting this place based on the great reviews it has but my experience was far from the stellar service everyone else got. I could have saved hundreds by taking my car elsewhere! I was promised my car would be fixed in a day but it took 6 instead... they were happy to charge me for a…

Auto brake repairBrakesSteering & suspension replacement
Lindsay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

I scheduled an online appointment with Zia Automotive. Apparently their online portal doesn't sync up very well with their in store platform. Scheduling was a bit of a challenge and they asked when I got there if I could leave my only vehicle for the day. Frustrated I took an Uber to the mall hoping it wouldn't be…

Vehicle Inspection
StefanieLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

After experiencing some troublesome noises from my 2003 vehicle, I decided to look up a reputable, AAA approved, ASE repair shop to diagnose my vehicle. Service advisor Sean was extremely helpful (and patient) over the phone as I explained the issues my car was having and schedule me an appointment for an…

Vehicle Inspection
Donald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Over the last four or five years I have had two separate mechanics tell me I needed my ball joints replaced among other issues which totaled several thousand in repairs. Both times I have sought a second opinion from Zia Auto Repair and both times they told me my vehicle was in great shape and to save my money. I’ve…

Auto maintenanceTire rotationsVehicle Inspection
Julius1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As the first walk-in customer of the day. The staff has great customer service, are friendly, inviting and the environment feels safe. They knew what what my visit needs were. Moreover, their inspection skills proved accurate and responsible. Plus, they were able to provide an essential repair regarding a broken…

General repairs & maintenanceSteering & suspension repairVehicle Inspection

Show more vehicle inspection reviews (7 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

Jobs customers hired them for

Compare with