Experts Reviews · Company report
Zia Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty86−1.4Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Zia Automotive Repair

Albuquerque, NM · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 1,023 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Automotive Repair is better than 66% of auto body shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Automotive Repair is better than 60% of auto body shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Automotive Repair is better than 86% of auto body shops.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Automotive Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Automotive Repair is better than 94% of auto body shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Automotive Repair is better than 98% of auto body shops.A
98

Reviews for your job

Customers hired Zia Automotive Repair for 8 kinds of job.

Zia Automotive Repair for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Wheel alignment”

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I always get quality work at amazing prices. I recently was told by a dealership that I needed to replace all my brakes. After Zia did the inspection turns out only my front brakes needed to be replaced. I've been going here for over 10 years and I've never had any issues.

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
D1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Chuck is great. Friendly, professional & responsive. Work performed is top rate, but spendy (as a senior on fixed income, I have to defer necessary repairs over months). Wish Zia had senior discounts. Appreciate that necessary work was sequenced by most necessary first (to save money), focused on what was most…

Reasonable priceSteering & suspension replacementWheel alignment
dog3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m in town from Ohio for a few days. Had a problem I’d rather not live with on the ride home so asked this very busy shop if they could squeeze me in. Left the car. 4 hours later got the call to come get it. Very nice shop.

Wheel alignment
Rudy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service truck runs great excellent customer service rep .

Auto engine tuningWheel alignment
Diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were great…..got my car in first thing in the morning and were done in no time….. I would recommend them to anyone…..

Wheel alignment
VirginiaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You guys are amazing

General repairs & maintenanceOil changeWheel alignment
Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and a fair price. I’ll be back.

Oil changeWheel alignment
EveningLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The folks at Zia always take really good care of me. They’ve been really reasonable about pricing, they’ve always explained exactly what they are doing and charging me for, and I feel respected and listened to. It’s pretty much the only place I will take my cars now - I know I can trust them. They are always…

General repairs & maintenanceVehicle InspectionWheel alignment+ Punctuality+ Quality+ Professionalism
Logan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Guys did a great job and where very helpful!

Auto maintenanceWheel alignment
Donald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Over the last four or five years I have had two separate mechanics tell me I needed my ball joints replaced among other issues which totaled several thousand in repairs. Both times I have sought a second opinion from Zia Auto Repair and both times they told me my vehicle was in great shape and to save my money. I’ve…

Auto maintenanceTire rotationsVehicle Inspection
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are great. They’re my new go to for all my auto needs

Steering & suspension repairWheel alignment
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was probably the BEST experience I have had with auto repair anywhere! Zia Automotive is in one word, AWESOME! I started having issue with my Jeep Cherokee. The dealership wanted around 3k to do the job and the part was back ordered for 3 months. I called and talked to Sean at Zia and he was able to locate…

Transmission repairWheel alignment+ Punctuality+ Quality+ Professionalism
Katrina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My check engine went on, they were able to get my car in the next day. They found what was wrong snd was able to repair my Buick. The business was clean and inviting staff was professional and courteous. Thank you so much I gave finally found a place to take my car .

Auto engine diagnosticEngine repairAuto engine tuning+ Punctuality+ Quality+ Professionalism
Dale1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service was outstanding Personnel very friendly and professional very very clean surroundings and building very pleasant I would recommend them to anyone

BrakesWheel alignment
Lainey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

My car needed serious repairs to pretty much everything underneath and inside my front passenger tire. So far I am fairly pleased; one thing however did disappoint me.. my car has all black rims, and in repairing my rim they said they were unable to replace it with another black rim and gave me a silver one. When I…

BatteryBrakesGeneral repairs & maintenance
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was able to get an appointment online for the next day. When I arrived I was greeted by friendly staff and checked in immediately (wow-no waiting and honoring the appointment time). A very professional and efficient operation had me out of there before the estimated completion time. I can't believe how much nicer…

Wheel alignment
keithLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

One of the best automotive garages in Albuquerque. I save so much cash here, while still getting dealer quality maintenance. I recommend this garage to anyone on a budget! On a scale of 1 to 10 they're DOPE AF! Thank you Zia!

General repairs & maintenanceSteering & suspension repairWheel alignment
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex, Sean, and Jerome were all very nice, helpful n precessional to deal with! They were able to get my car back to me in a timely manner. I would definitely take my vehicle back to them and will also recommend to any one in need of good quality n honest work. Thank you Zia automotive!

Steering & suspension repairWheel alignmentService not listed+ Punctuality+ Quality+ Professionalism
Apryl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
TimothyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Wheel alignment
Don8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Wheel alignment
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Wheel alignment
GweezyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Wheel alignment+ Punctuality+ Quality+ Professionalism
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Quality
Chris5 years ago★★★★

Rating only, no written review.

Wheel alignment+ Punctuality
Cody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Steering & suspension repairTiresWheel alignment+ Punctuality+ Professionalism
Fernando2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Air conditioningWheel alignment+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 2%Not sure 7%

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