iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%58+31.6Reliability 24%37+9Value 14%100+14.1Replies to reviews 7%19+1.3Craft & service penalty60−4Momentum penalty97−0.3Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 31 deck contractorsiPosition by Experts Score among all companies we track in this category. · better than 3%
4.6★★★★★869 Google reviews · 23 photos
86%five-star reviews
4.60★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Zia Homes 4.6 out of 5 based on 869 reviews, with the owner responding to 19 percent of them. Customers frequently praise the professionalism, communication, and thoroughness of staff during blue tape walkthroughs and homeowner orientations, noting that these processes were stress-free and well-explained. However, a recurring criticism involves post-closing warranty service, where reviewers report significant delays in addressing roof leaks, drywall defects, and other construction issues, leading to frustration with the builder's long-term maintenance support.
Google rating: 4.6 out of 5 from 869 reviews (86% five-star).
Reviews on this page: 869 Google reviews (770 with written comments, 24 with photos).
Owner responses: the business replied to 19% of reviews.
Most recent review: October 25, 2026.
Service: Deck Contractor serving El Paso, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other deck contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Zia HomesDeck Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zia Homes: 58/100 on this factor. Category median: 83.C
58
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zia Homes: 37/100 on this factor. Category median: 75.D
37
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zia Homes: 60/100 on this factor. Category median: 88.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zia Homes: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zia Homes: 97/100 on this factor. Category median: 100.A
97
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zia Homes: 19/100 on this factor. Category median: 57.F
19
Bar = this company · dark tick = category median.
Star ratings
869 Google reviews we collected
4.6of 5
5 stars74386%
4 stars506%
3 stars71%
2 stars61%
1 star637%
Praise vs complaints
Phrases our text analysis found in 770 written reviews
91%praise
Praise76991%
Complaints749%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price3144%
Reasonable2434%
Overpriced34%
Not sure1318%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude30336%
Quality & results15619%
Would recommend14617%
Speed & response779%
Communication688%
Price & value617%
Honesty & trust324%
What customers talk about
We read 770 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zack, David and Sonya were very professional, but friendly at the same time.”
“Their staff is really unprofessional and would not be flexible us picking the colors we wanted since they where “ordered” .”
“We had a great experience with David during our blue tape walkthrough and homeowner orientation.”
“The homes may look nice, but the warranty service after closing has been horrible.”
“We highly recommend David for the blue tape inspection.”
“If you're buying a home from this builder, I strongly recommend paying for an independent re-inspection before closing to verify that all agreed-upon…”
“They took care of all out standing issues right away.”
“Zia Homes was quick to accept my $500 lot reservation fee, but when it came time to return it, the process suddenly became slow, unclear, and unresponsive.”
“David did a great job walking with us and explaining everything on the orientation.”
“It is very frustrating and disappointing to feel ignored after buying a home from them.”
“Great builder, I love the floor plan and the way they conduct business, very straight forward and fair”
“They will see you as an approved veteran and over charge you for every little thing.”
“He was extremely thorough, professional, knowledgeable, and genuinely took the time to make sure we understood everything he was pointing out.”
“My experience with them has been one of the most frustrating, misleading, and stressful interactions I’ve ever had with a builder.”
People customers mention
David22 reviews
Victoria22 reviews
Elsa15 reviews
Esquivel12 reviews
Chris11 reviews
Brown9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zia Homes for 8 kinds of job. Pick one to see what they paid and said.
Amanda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★
Do NOT buy a Zia home unless you want a leaky roof or the shingles flying off!! We can’t catch a break with this brand new house! We haven’t even had it for 3 years!! And NO of course it’s not under warranty even though the first year we were living here the roof was already leaking and supposedly it got fixed!…
Celina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★
Bryan Marquez came by this morning to do some inspection repairs. He was very attentive and easy to communicate with. Overall he did a great job.
Reasonable priceService not listed
Ahmad4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
David was a huge help. Took the time to answer all my questions and was awesome when it came to the blue tape walk
Alejandrina8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Victoria was amazing
Always asking about our preferences giving us. Opcións very professional attentive good listener
I just loved this meeting with her
Great priceInstall flooringDesign
Eddie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We are currently nearing the end of our experience with purchasing from Zia. We were a little nervous and unsure since we were moving from out of state, but they have all made it a lot easier, especially during the walkthrough and orientation. Zack, David and Sonya were very professional, but friendly at the same…
Reasonable priceLuxury home buildingService not listed
Aaronjmontoya7714 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Home owner orientation was very thorough. They took care of all out standing issues right away. Love Zia ❤️
Do NOT buy a Zia home unless you want a leaky roof or the shingles flying off!! We can’t catch a break with this brand new house! We haven’t even had it for 3 years!! And NO of course it’s not under warranty even though the first year we were living here the roof was already leaking and supposedly it got fixed! $400k home and a proper roof wasn’t even installed on right!! I am very disappointed.
Response from the owner · 6 hours ago
Amanda,
We’re sorry to hear about your frustration and appreciate you sharing your concerns.
At Zia Homes, we take homeowner concerns seriously and strive to address them in accordance with our warranty guidelines.
Our records reflect that your previous warranty concerns were addressed through our warranty process, and we had not received any additional reports of roofing concerns for nearly two years prior to your recent contact.
El Paso has experienced significant weather events over the years, including severe winds and heavy rainfall, which can impact roofing systems and exterior components regardless of the age of a home. As with any home, routine homeowner maintenance and periodic inspections are essential to preserving the condition and performance of roofing systems, particularly following severe weather events.
While your home is approaching three years since closing, warranty coverage is subject to the terms and limitations of the applicable warranty. We encourage homeowners to remain proactive with regular maintenance and to consult their homeowner's insurance provider regarding potential storm-related damage.
We understand your disappointment and remain available to answer any questions regarding your structural warranty coverage or service history. Please feel free to reach us at [email protected].
Thank you.
Celina Eivers1 reviewiTotal number of Google reviews Celina has written across all businesses on Google Maps, not just this one.
Bryan Marquez came by this morning to do some inspection repairs. He was very attentive and easy to communicate with. Overall he did a great job.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 11 hours ago
Thank you for the great review, Celina! We’re glad to hear the repairs were handled with care and that communication was easy throughout the process. We hope you continue to enjoy your Zia home!
Ahmad Abu4 reviewsiTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
David was a huge help. Took the time to answer all my questions and was awesome when it came to the blue tape walk
Response from the owner · 11 hours ago
Thank you for the wonderful review, Ahmad! We’re glad to hear your blue tape walkthrough was helpful and that all your questions were answered. We hope you enjoy every moment in your Zia home!
Alejandrina Calderob8 reviewsiTotal number of Google reviews Alejandrina has written across all businesses on Google Maps, not just this one.
Victoria was amazing
Always asking about our preferences giving us. Opcións very professional attentive good listener
I just loved this meeting with her
Price assessment: Great price
Services: Install flooring, Design
Response from the owner · 6 days ago
Alejandrina, thank you for your kind words! We’re happy to hear our team made the design process enjoyable and personalized to your style. Wishing you many happy memories in your Zia home!
Eddie Cruz4 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
We are currently nearing the end of our experience with purchasing from Zia. We were a little nervous and unsure since we were moving from out of state, but they have all made it a lot easier, especially during the walkthrough and orientation. Zack, David and Sonya were very professional, but friendly at the same time. Actually made it enjoyable and stress free! Hoping that this just shows how easy it will be moving forward after closing.
Price assessment: Reasonable price
Services: Luxury home building, Service not listed
Response from the owner · 6 days ago
Thank you for the thoughtful review, Eddie! We’re so glad to hear our team helped make your transition and homebuying experience easier and less stressful. We look forward to welcoming you into your new Zia home!
Aaronjmontoya77 Novical7714 reviewsiTotal number of Google reviews Aaronjmontoya77 has written across all businesses on Google Maps, not just this one.
Home owner orientation was very thorough. They took care of all out standing issues right away. Love Zia ❤️
Price assessment: Great price
Services: Luxury home building
Response from the owner · 6 days ago
Thank you for the wonderful review! We’re glad to hear your home orientation was thorough and that everything was addressed promptly. We hope you enjoy every moment in your Zia home!
Jess Hernandez10 reviewsiTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Victoria was very detailed, patient and so helpful! This service was amazing
Services: Design
Response from the owner · a week ago
Thank you for the wonderful review, Jess! We’re so glad to hear you had such a positive experience and appreciated the care and attention to detail. We hope you love every detail of your Zia home!
A11 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
When it comes to your initial experience it’s well done, however as time goes on you start to see where corners are cut and bridges begin to burn with the culminating experience of your “annual warranty expiration”.
It has been far from pleasant, they preach on about ‘waiting until the end of the year’ for non-emergent ticket items and when that day comes they’ll be quick to tell you it isn’t covered in warranty. Now, this also falls on us as buyers as we should be thorough in our understanding of the finite details within the warranty. But let’s also not forget that we’re human, first time home buyers, and have lives, careers, and responsibilities that expand beyond the walls within this home.
Want my opinion? I look around my neighborhood (that’s Tropicana and Zia) and on the outside, Zia has failed to maintain competition with competitors. From outside fixtures to rock walls to yards being done, Zia appears to leave it for tomorrow’s problem. I’m not aware of what other companies offer or what their homes look like inside, or their warranty and the process of going through claims, but for me personally this has been an underwhelming and frustrating experience from Zia. Appears to be a lot of smoke and mirrors so they can save as much money possible in terms of warranty. If you’re a buyer I suggest you really lock in and make sure to get the most accurate and correct information about your warranty because if not you run the risk of feeling just as disappointed as I am.
Response from the owner · 6 days ago
Thank you for taking the time to share your feedback. We value our homeowners' experiences and appreciate the opportunity to provide some clarity regarding our warranty process.
At Zia Homes, we encourage all buyers to ask questions and familiarize themselves with their warranty coverage throughout the purchasing process. We also schedule two appointments prior to closing to review cosmetic items, warranty expectations, and homeowner maintenance responsibilities.
We understand everyone has busy schedules, which is why we provide resources outlining our warranty policies and requirements. Our recommendation to submit non-emergency warranty items at designated milestones is intended to consolidate repairs, minimize repeated trade visits, and reduce disruptions to homeowners' schedules.
While we recognize the demands of everyday life, regular home maintenance remains a homeowner's responsibility. Additionally, our warranty department must operate within the terms of the limited warranty and cannot provide coverage for items outside those provisions.
We remain committed to assisting our homeowners with eligible warranty concerns. If you need another copy of your warranty booklet to review what items may still qualify for coverage, please contact our Warranty Department at [email protected]. Our team will be happy to assist.
Thank you again for your feedback and for choosing Zia Homes.
EJ V5 reviewsiTotal number of Google reviews EJ has written across all businesses on Google Maps, not just this one.
Zia Homes has no pride in their work. They build homes for quantity not quality. Purchasing a brand new home, you’d think you wouldn’t have a lot of problems. Not with Zia. I’ve had leaks on my roof, that was addressed when I purchased the home through the home inspection. Never fixed until I had water pouring in my house staining my ceiling. The master bedroom shower liner was stapled through, causing water to fall through the vents of my kitchen. When walking on my tile, it makes a crunch sound that they promise is natural. There’s a rotten smell emitting from the pipes of my upstairs drains. They can’t fix it so blamed it on my p trap not holding water. Now with the rain storm, a window was not sealed correctly during installation . There’s water coming inside my home soaking my carpet. I have been in the home for over a year so they only warranty those problems for one year. It’s pretty sad you have to hire someone to fix and seal a window that was installed incorrectly. I guess you need to spray your windows excessively with a water hose to make sure they were sealed correctly.
Price assessment: Overpriced
Services: Luxury home building
Manuel Gomez1 reviewiTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
