Security system supplier · Emigration Canyon, UT · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%95+26.8Replies to reviews 8%92+7.6Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 25 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★52 Google reviews · 24 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Zions Security Alarms for fast shipping, accurate product descriptions, and helpful instructional videos that facilitate self-installation. Reviewers note responsive customer service, competitive pricing compared to major providers, and professional installation experiences. While most feedback is positive, one customer mentioned that the cost for a simple replacement part, including shipping, was higher than expected. The company maintains a high rating with most reviews indicating smooth transactions and reliable support.
Google rating: 4.9 out of 5 from 52 reviews (92% five-star).
Reviews on this page: 52 Google reviews (41 with written comments, 1 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: June 23, 2026.
Service: Home Automation Installer serving Emigration Canyon, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Zions Security AlarmsHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zions Security Alarms: 91/100 on this factor. Category median: 94.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zions Security Alarms: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zions Security Alarms: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zions Security Alarms: 92/100 on this factor. Category median: 87.A
92
Bar = this company · dark tick = category median.
Star ratings
52 Google reviews we collected
4.9of 5
5 stars4892%
4 stars36%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise50100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2244%
Staff & attitude816%
Price & value714%
Quality & results612%
Would recommend48%
Communication24%
Honesty & trust12%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Zions team was very responsive in the sales process and gave me the hand holding I needed.”
“The install was thoughtful and professionally executed, though the installer did not have enough gear in the van.”
“Zions had the part I needed at an affordable price and delivered it quickly.”
“The installation went super smoothly, and the installer did a great job of working with us to ensure that we had all of the security measures that were needed.”
“Highly recommend Zions.”
“Jake the owner was very great at explaining all alarm options.”
“Jake tells you upfront what to expect and what the cost is, they arrive when they say they will, the Tech was friendly and knowledgeable, and Jake fol…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSonja5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I ordered my item on a Monday and I had it by Saturday and seeing how it was for my doorbell camera that was perfect. Worked as promised great company
SSteveLocal Guide · 64 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The Zions team was very responsive in the sales process and gave me the hand holding I needed. The install was thoughtful and professionally executed, though the installer did not have enough gear in the van. Follow up has been solid.
NNatalieLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I went through a whole run around with ADT for a part they used when they installed my stuff. I talked to 6 people to find out that "it wasn't a part they carried" and they wanted money just to come out and see if they even had it on hand.
Thanks to Google Photos, I found the EXACT part with Zion and paid less than…
NNancy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The installation went super smoothly, and the installer did a great job of working with us to ensure that we had all of the security measures that were needed. Highly recommend Zions.
RRandy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I found out I needed to install another part as I was hearing constant chime dinging from our new doorbell. Zions had the part I needed at an affordable price and delivered it quickly. No more annoying, random chimes! Thank you!
SScottLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I wanted saw that Juan did an amazing job with our install and the price point for th esystem was the best so far.
I ordered my item on a Monday and I had it by Saturday and seeing how it was for my doorbell camera that was perfect. Worked as promised great company
Response from the owner · 4 months ago
Thanks for the great feedback! Glad to hear the delivery was quick and that it worked perfectly for your doorbell camera. We appreciate your support and are happy that everything met your expectations. Thank you for choosing us!
S
Steve FletcherLocal Guide · 64 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
The Zions team was very responsive in the sales process and gave me the hand holding I needed. The install was thoughtful and professionally executed, though the installer did not have enough gear in the van. Follow up has been solid.
Response from the owner · 4 months ago
Thanks for the 5-star review! Glad our sales team was helpful and that the install went smoothly and professionally overall. We appreciate your note about the technician’s gear, and that’s something we’ll work on improving. Happy to hear the follow-up has been solid, and we’re here if you need anything
N
Natalie SeeryLocal Guide · 27 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
I went through a whole run around with ADT for a part they used when they installed my stuff. I talked to 6 people to find out that "it wasn't a part they carried" and they wanted money just to come out and see if they even had it on hand.
Thanks to Google Photos, I found the EXACT part with Zion and paid less than what ADT wanted just to come to my house. I am so so so thankful.
Response from the owner · 9 months ago
Thank you for your review! We’re glad we could help you find the exact part you needed and save you time and money. We truly appreciate your support and are happy to help anytime.
J
Josh Robertson6 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Thank you for your feedback. We’re pleased to hear the items were received as described. We appreciate your business and look forward to assisting you again in the future.
N
Nancy Schierhorn3 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
The installation went super smoothly, and the installer did a great job of working with us to ensure that we had all of the security measures that were needed. Highly recommend Zions.
Response from the owner · a year ago
Thank you so much for your kind words! We’re glad to hear the installation went smoothly and that our team was able to meet your security needs. We appreciate your recommendation and look forward to working with you again!
R
Randy Maier8 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
I found out I needed to install another part as I was hearing constant chime dinging from our new doorbell. Zions had the part I needed at an affordable price and delivered it quickly. No more annoying, random chimes! Thank you!
Response from the owner · a year ago
Thank you so much for your feedback! We're glad to hear that the part solved the issue and the chimes are no longer a problem. It's great to know you found what you needed at a good price and that delivery was quick. We appreciate your support and are here if you need anything else in the future!
M
Mario OrlandoLocal Guide · 15 reviewsiTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Patrick at Zions Security provided incredibly excellent customer service regarding an order that required a minor change. Extremely professional, responsive, and very friendly!
Response from the owner · 2 years ago
Thank you for your business Charles. It makes us happy to hear.
M
Mitch MeadowsLocal Guide · 103 reviewsiTotal number of Google reviews Mitch has written across all businesses on Google Maps, not just this one.
Ordering was easy. Price was slightly higher than I expected. Shipping and handling cost was so so. This was a simple replacement door for a alarm panel. The door probably shouldn't have cost more than $5. With shipping and handling at maybe $2.50. I ended up paying double that. To much for a plastic panel door.
Response from the owner · 2 years ago
Thanks for your business Mitch. Glad we could help.
