Security system supplier · Emigration Canyon, UT · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%95+29.2Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 25 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 50%
5.0★★★★★53 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Zions Security Alarms five stars based on fifty-three reviews, with the owner responding to all feedback. Customers frequently cite fast shipping, reasonable pricing, and prompt, knowledgeable installation services for alarm systems and replacement parts. Positive themes include easy online ordering, reliable delivery times, and helpful customer support for troubleshooting. One minor criticism noted in a four-star review was that a specific product felt slightly expensive, though overall satisfaction remains high.
Google rating: 5.0 out of 5 from 53 reviews (96% five-star).
Reviews on this page: 53 Google reviews (41 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: May 6, 2026.
Service: Home Automation Installer serving Emigration Canyon, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Zions Security AlarmsHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zions Security Alarms: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zions Security Alarms: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zions Security Alarms: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
5.0of 5
5 stars5196%
4 stars24%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
98%praise
Praise5898%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2339%
Staff & attitude1017%
Price & value915%
Would recommend915%
Quality & results47%
Communication23%
Honesty & trust23%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician was prompt, professional, and very knowledgeable.”
“The installer again freaking awesome professional knowledgeable what a experience.”
“Both ordered came in at a reasonable expected timeframe.”
“…uld not be corrected over the phone since the installation and would highly recommend this local business to anyone.…”
“Fast shipping, great service and exactly what I was looking for”
“He answered all my questions and didn't push me into services or extras that I didn't want.”
“This is the only place I trust with any of my security alarm needs!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Zions Security just installed the alarm system for our building. The technician was prompt, professional, and very knowledgeable. So far, all of our dealings with Zions have been excellent. Would highly recommend.
EEric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These folks are just freaking amazing. I can not say enough good things about this company. Customer service A++++ That young lady has made this one of the best experience's I have had with a company in years What a pleasure to deal with these people .The installer again freaking awesome professional knowledgeable…
JJohn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Showed up on the scheduled timeblock and completed installation very quickly and easily!
JJimLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★
Excellent product, received and tracked timely. Would have given a 5 star, but I thought the product itself was a little pricey
PPhillip4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
My wife and I feel much more secure since Zions Security installed our security system. Knowing our home is being protected even when we're away is so comforting. We have not had any issues with the system that could not be corrected over the phone since the installation and would highly recommend this local…
NNormLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Exactly what I was looking for. I previously broke the doors off my ADT alarm system keypads and needed replacements. Zions had the right doors at the right price. Easy to order and fast shipping. Thanks!
Zions Security just installed the alarm system for our building. The technician was prompt, professional, and very knowledgeable. So far, all of our dealings with Zions have been excellent. Would highly recommend.
Response from the owner · 5 months ago
Thank you for the great feedback! We’re glad to hear your installation went smoothly and that our team made a strong impression. We appreciate your recommendation and are here if you need anything moving forward.
J
Jimbo SmithLocal Guide · 23 reviewsiTotal number of Google reviews Jimbo has written across all businesses on Google Maps, not just this one.
Awesome customer service and fast shipping. Will definitely use them again.
Response from the owner · 11 months ago
Thank you for your positive feedback. We’re pleased to hear that our customer service and shipping met your expectations. We appreciate your business and look forward to serving you again in the future.
C
Curt1 reviewiTotal number of Google reviews Curt has written across all businesses on Google Maps, not just this one.
These folks are just freaking amazing. I can not say enough good things about this company. Customer service A++++ That young lady has made this one of the best experience's I have had with a company in years What a pleasure to deal with these people .The installer again freaking awesome professional knowledgeable what a experience. Thank you again so much for your great service
Response from the owner · a year ago
Wow, thank you so much for the incredible feedback! We're absolutely thrilled to hear that you had such a positive experience with our team. It's wonderful to know that our customer service and installers made such a great impression on you. We’ll be sure to pass along your kind words to everyone involved.
J
John Rockey2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
