Experts Reviews · Company report
Zoom Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%64+9.1Replies to reviews 7%94+6.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Zoom Drain

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 188 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zoom Drain is better than 94% of leak detection services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zoom Drain is better than 93% of leak detection services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zoom Drain is better than —% of leak detection services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zoom Drain is better than 64% of leak detection services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zoom Drain is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zoom Drain is better than 94% of leak detection services.A
94

Reviews for your job

Customers hired Zoom Drain for 6 kinds of job.

Zoom Drain for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.76
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 76 Google reviews tagged “Drain cleaning” · showing 40

Marty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Andrew did a fantastic job. I highly recommend him.

Paid $1,800–2,000Reasonable priceDrain cleaning
2Excel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Thanks! Zoom Drain: Thanks to Kathy at the front office for arranging an appointment for me right away, the same day! She was very friendly and helpful. Another big thanks to the guys who came out Andrew and Adam who were easy-going, respectful and knowledgeable. I'll be honest about the cost, it wasn't cheap, but…

Drain cleaning
LeannLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Andrew was super fast and attentive. He got everything fixed for our store and was very kind.

Not sureDrain cleaning
DebbieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Adam did a fabulous job and he explained everything to me

Paid $400–600Reasonable priceDrain cleaning
MichaelLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Adam was very knowledgeable and explained what was happening. Came with 30 mins of calling. Showed me some of the internal issues with piping and recommended some follow up items to do with our home plumbing! Would recommended 100%

Great priceDrain cleaningSewer cleaning
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

He did a wonderful Job

Paid $800–1,000Reasonable priceDrain cleaning
Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Adam was amazing! Super nice and stayed as long as needed to get the job done. Highly recommended!

Paid $400–600Reasonable priceDrain cleaning
Libby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Andrew was very nice and helpful

Paid $1,000–1,200Reasonable priceDrain cleaning
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Adam at Zoom was amazing. Quick, efficient, polite and cleaned up everything too. Highly recommend him and Zoom to anyone.

Paid $400–600Reasonable priceDrain cleaning
Scott9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Adam did a terrific job clearing our mainline blockage. Friendly, timely, and thorough. And let’s not forget Kathy who dispatched the job with amazing urgency. Impressed with their professionalism. Thanks Zoom!

Paid $600–800Reasonable priceDrain cleaning
Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Grateful for the professionalism and help we received. Would highly recommend!

Drain cleaning
Shelby6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very friendly and professional! Highly recommend.

Drain cleaning
toniaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Service was great, as was Andrew. Cost was much higher than expected however, for a stopped up drain. He was in and out in no time and the cost to do the same work back in So Cal was literally double here. Not great for retirees.

Paid $800–1,000OverpricedDrain cleaning
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service. Friendly. Skilled. Quick response.

Paid $700–800Reasonable priceDrain cleaningSewer cleaning
K12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Adam, did a great job! He was very professional. Explained thoroughly what needed to get done, had a great attitude. Overall I was very pleased with his work. Scheduled to do more work with Zoom Drain.

Paid $2,000+Reasonable priceDrain cleaningService not listed
Rita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Technician was very professional and friendly. Did a great job and left everything clean. I really appreciate that!

Paid $400–600Reasonable priceDrain cleaning
Jordan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Adam was so helpful and has an incredible work ethic! I never felt like this company was trying to charge me too much. He cared about getting things fixed and gave me multiple choices for repairs and prices. I would use this company again in a heartbeat knowing if Adam showed up I would be well taken care of ! He…

Paid $600–800Reasonable priceDrain cleaning
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I could not have had a better experience with Zoom and especially with Adam. I’m already booking them for another service and am so happy to have them on speed-dial, if needed!

Paid $2,000+Reasonable priceDrain cleaning
Stacey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The company did a wonderful job - working with my schedule and on a holiday weekend. Andrew was great - He explained the whole process before and after - I really appreciate the process, professional friendly service -

Paid $800–1,000Reasonable priceDrain cleaning
Aimee9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Andrew and Adam both were here to help with an issue. They answered all my questions and explained everything to me. They were so kind, highly recommend!

Not sureDrain cleaning
Machaela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I needed my underground gutter drains cleaned. Called Zoom Drains yesterday and they were out today! Very professional. Cleaned 9 drains in 90 mins. Addressed some issues. They will fix existing drains add new ones, clean sewers. You name it, if its a drain they can deal with it.

Paid $1,600–1,800Reasonable priceDrain cleaning
Misty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hard-working! And didn’t stop until the problem was fixed. Many thanks! Transparent and fair.

Paid $1,400–1,600Reasonable priceDrain cleaningService not listed
TheLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great guys! Adam and Andrew were both very nice and very effective at getting the job done!

Paid $1,800–2,000OverpricedDrain cleaning
C4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Andrew from Zoom Drain came out today to my home and took care of us in no time!! We have just recently returned home after a rebuild from a pipe burst that occurred during ice storm Fern. Between the dried out interior of cast iron pipes, and debris that was allowed into the toilet drain during tear out and…

Great priceDrain cleaning
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Andrew Kulp ot Zoom Drain Nashville did a great job of cleaning our downspout drains. He even figured out that we had multiple drains connected underground—who knew? The process was a lot faster than I expected. Thanks Andrew!

Paid $800–900Reasonable priceDrain cleaning
Hunt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Company response was very fast. Great communication throughout process! Technician Andrew Kulp was fantastic ! He assessed and fixed the problems quickly. Will be our go to for all plumbing needs in the future!

Reasonable priceToilet repairDrain cleaningSewer cleaning
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

First time using this company was referred by my plumber. Very professional they do what they say . Adam the tech was perfect professional new his job . Such a easy experience!

Paid $500–600Drain cleaning
Gerald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Prompt, efficient. Very polite and knowledgeable!

Paid $500–600Reasonable priceDrain cleaning
alison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Andrew was courteous and efficient.

Paid $1,000+Not sureDrain cleaning
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had an excellent experience with Andrew. He arrived promptly, thoroughly assessed the situation, and did an outstanding job clearing our drains. One issue involved a 50-year-old drain leading nowhere, and Andrew worked diligently to diagnose the cause of the slow drainage. He was able to remove a bag that was…

Paid $1,000+Reasonable priceDrain cleaning
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We called to service the drain from the downspout to the street that was overflowing. Unfortunately the tech assigned for original appointment was running late but Zoom Drain kept me informed so I was not waiting for the tech to show. We quickly rescheduled and the tech showed up on time for the new appointment.…

Paid $500–600Reasonable priceDrain cleaningOutdoor plumbing system repair
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Andrew was very helpful in clearing out my downspouts and French drains, and helping me get clarity on my situation. Very happy with my results and experience working with Andrew, and would recommend them to anyone else looking for help with their downspouts and drains.

Paid $1,000+Reasonable priceDrain cleaning
Jerry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very pleased with their prompt response and solution to our plumbing needs. Will definitely best our first call for any future help,

Paid $1,000+Reasonable priceDrain cleaningPlumbing pipe repair
Ben7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Got to it fast. Yes Yes very good very good.

Drain cleaning
TimLocal Guide · 284 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Started the day with a septic system backup. Was referred to Zoom Drain. They got Adam out here as quickly as they could, so within 2 hours he was working on the problem. He explained everything clearly before, during, and after the work. Very pleased with the quick response, efficient repair, and overall experience. Adam was great!

Paid $800–900Reasonable priceDrain cleaning
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I could not be more pleased with the friendliness and professional service.

Paid $500–600Reasonable priceDrain cleaning
BJ7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Adam did a great job with the drain problem. Thanks

Paid $400–500Not sureDrain cleaning
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Adam was very professional and knowledgeable And did everything he could to help us. We will be calling Zoom drain again

Drain cleaning
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Adam showed up quickly, was very courteous, he worked quickly and got my problems fixed. The only reason it was not five stars was the cost - over $1K to unclog two drains with no heroic work done. He was here about 2 hours. Again, no problem with Adam or his work. The company just sets prices high.

Paid $1,000+OverpricedDrain cleaning
MattLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Adam is amazing and went above and beyond to make sure everything was taken care of. Great company!

Reasonable priceDrain cleaning

Show more drain cleaning reviews (36 more) →

Price

$633+52% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 71%Overpriced 6%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning76$161–$493
Toilet repair12$176–$656
Sewer cleaning8$209–$709
Outdoor plumbing system repair7$441–$1.5k
Plumbing pipe repair6$322–$1.1k
Sump pump repair3—

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