Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts
Customers frequently highlight the punctuality, professional demeanor, and clear communication of Zoom Drain technicians, who often explain service options and repair details thoroughly. Reviews note efficient handling of issues like mainline blockages and pipe inspections, with front office staff praised for quick scheduling. While most praise the quality of work and transparency, recurring complaints describe unsafe driving behavior by company vehicles, specifically regarding rushing and wrong-lane maneuvers.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Bar = this company · dark tick = category median.
188 Google reviews we collected
Phrases our text analysis found in 150 written reviews
Price verdicts customers left with their Google review
Middle half of what 81 customers paid ($453–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Adam was very knowledgeable and explained what was happening.”
“Personable, professional, and perform excellent work.”
“Adam was on time, very efficient, gave me my service options and explained in detail what he was going to do and why.”
“I would recommend this company to anyone having plumbing and drainage issues!”
“Adam did a fabulous job and he explained everything to me”
“The price was very fair for the delivery and accuracy of services provided.”
“I'll be honest about the cost, it wasn't cheap, but it was cheaper than others I contacted.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Zoom Drain for 6 kinds of job. Pick one to see what they paid and said.
Adam was amazing! Super nice and stayed as long as needed to get the job done. Highly recommended!
Adam at Zoom was amazing. Quick, efficient, polite and cleaned up everything too. Highly recommend him and Zoom to anyone.
Adam did a terrific job clearing our mainline blockage. Friendly, timely, and thorough. And let’s not forget Kathy who dispatched the job with amazing urgency. Impressed with their professionalism. Thanks Zoom!
Service was great, as was Andrew. Cost was much higher than expected however, for a stopped up drain. He was in and out in no time and the cost to do the same work back in So Cal was literally double here. Not great for retirees.
Adam, did a great job! He was very professional. Explained thoroughly what needed to get done, had a great attitude. Overall I was very pleased with his work. Scheduled to do more work with Zoom Drain.
Technician was very professional and friendly. Did a great job and left everything clean. I really appreciate that!
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 76 | $161–$493 |
| Toilet repair | 12 | $176–$656 |
| Sewer cleaning | 8 | $209–$709 |
| Outdoor plumbing system repair | 7 | $441–$1.5k |
| Plumbing pipe repair | 6 | $322–$1.1k |
| Sump pump repair | 3 | — |
4.9 ★★★★★ 188 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Andrew did a fantastic job. I highly recommend him.
Did amazing very friendly and professional
Great job. Efficient and kind.
Thank you so much for your wonderful review, Robin! We're thrilled to hear that you found our team at Zoom Drain to be efficient and kind. Your satisfaction means the world to us! If you ever need our services again, we'll be here to help.
Adam was on time, very efficient, gave me my service options and explained in detail what he was going to do and why. Excellent job, excellent customer service.
Thanks! Zoom Drain: Thanks to Kathy at the front office for arranging an appointment for me right away, the same day! She was very friendly and helpful. Another big thanks to the guys who came out Andrew and Adam who were easy-going, respectful and knowledgeable. I'll be honest about the cost, it wasn't cheap, but it was cheaper than others I contacted. Andrew worked out a better final cost for me. What's cheap/inexpensive these days, especially with plumbing-related services? It was my first time using them and I look forward to continued servicing by them if and when needed.
Thank you so much for the fantastic 5-star review, 2Excel Management! We’re thrilled to hear that Kathy was able to assist you promptly and that Andrew and Adam provided you with friendly and knowledgeable service. We appreciate your understanding about the costs, as quality service in plumbing can sometimes come at a premium. We look forward to being your go-to for any future drainage needs! Thanks again for choosing Zoom Drain!
Andrew was super fast and attentive. He got everything fixed for our store and was very kind.
Hi Leann, thank you so much for your awesome review! We're thrilled to hear that Andrew provided you with fast and attentive service at Zoom Drain. It's great to know everything was fixed promptly and that he made the experience kind and pleasant. We appreciate your feedback and look forward to serving you again!
Adam did a fabulous job and he explained everything to me
Thanks for your 5-star review, Debbie! We’re so glad to hear that Adam provided fabulous service and took the time to explain everything. At Zoom Drain, we strive for excellent customer experiences, and it sounds like Adam nailed it! We appreciate your support!
Adam was very knowledgeable and explained what was happening. Came with 30 mins of calling. Showed me some of the internal issues with piping and recommended some follow up items to do with our home plumbing! Would recommended 100%
Thank you so much for the fantastic 5-star review, Michael! We're thrilled to hear that Adam provided you with knowledgeable service and helpful recommendations for your home plumbing. Your satisfaction is our top priority at Zoom Drain, and we appreciate your recommendation! If you need anything else, just let us know.
Their drivers are terrible . This driver literally was a few seconds from hitting my car because he was in the wrong lane trying to to rush I have my child in the car with me going to pick up my other child from and he’s in rush ! If you’re late then stay late !
Hi Qu', we truly sorry to hear about your experience with our driver. Your safety and the safety of your children is a top priority for us. We appreciate your feedback and are committed to addressing this situation to ensure it doesn't happen again. Thank you for bringing this to our attention, and please know we value your concerns.
He did a wonderful Job
Thank you for you 5-star review, Sharon! We're thrilled to hear that you were happy with the job we did. Here at Zoom Drain your satisfaction means the world to us! If you need anything else, just let us know. 😊
Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts
