Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Zoom Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%64+9.1Replies to reviews 7%94+6.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Zoom Drain

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 188 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zoom Drain is better than 94% of leak detection services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zoom Drain is better than 93% of leak detection services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zoom Drain is better than —% of leak detection services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zoom Drain is better than 64% of leak detection services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zoom Drain is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zoom Drain is better than 94% of leak detection services.A
94

Reviews for your job

Customers hired Zoom Drain for 6 kinds of job.

Zoom Drain for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$441–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Outdoor plumbing system repair”

Iris14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He was punctual, friendly and very professional. Took the time to gently remove my shrubs and hostas and then replaced them perfectly. Awesome job!! Thank you Garrett

Paid $1,800–2,000Reasonable priceOutdoor plumbing system repair
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We called to service the drain from the downspout to the street that was overflowing. Unfortunately the tech assigned for original appointment was running late but Zoom Drain kept me informed so I was not waiting for the tech to show. We quickly rescheduled and the tech showed up on time for the new appointment.…

Paid $500–600Reasonable priceDrain cleaningOutdoor plumbing system repair
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Adam and Andrew were amazing. They laid out my options with pricing and told me their suggestions. They fixed my problem quickly, were clean and treated my home with great care. I will use Zoom Drain for all my plumbing needs! Thank you!

Paid $1,000+Reasonable priceSewer cleaningOutdoor plumbing system repair
Brandon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Zoom responded quickly to our issue and took time to diagnose and then did a great job of getting things done with as little disturbance as possible. Highly recommend Garrett and the team.

Reasonable priceOutdoor plumbing system repair
PamelaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had an excellent experience with Zoom Drain. Garrett Foster came out the same day I called and provided a free estimate to replace a failing underground black corrugated pipe connected to my gutter system. He recommended upgrading to solid white PVC, which I really appreciated since it’s a much more durable and…

Customer photo from Pamela's review
Paid $600–700Reasonable priceOutdoor plumbing system repair
WIllIamLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had a fantastic experience with Zoom Drain and couldn't be more impressed with their service. I discovered an issue late on a Thursday night and was worried I wouldn't be able to reach anyone. I used the text feature on their website after 8 PM, not really expecting a quick reply, but someone got back to me right…

Paid $700–800Great priceToilet repairDrain cleaningOutdoor plumbing system repair
stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $400–500Great priceOutdoor plumbing system repair

Price

$633+52% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 71%Overpriced 6%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning76$161–$493
Toilet repair12$176–$656
Sewer cleaning8$209–$709
Outdoor plumbing system repair7$441–$1.5k
Plumbing pipe repair6$322–$1.1k
Sump pump repair3—

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