Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Zoom Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%64+9.1Replies to reviews 7%94+6.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Zoom Drain

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 188 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zoom Drain is better than 94% of leak detection services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zoom Drain is better than 93% of leak detection services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zoom Drain is better than —% of leak detection services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zoom Drain is better than 64% of leak detection services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zoom Drain is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zoom Drain is better than 94% of leak detection services.A
94

Reviews for your job

Customers hired Zoom Drain for 6 kinds of job.

Zoom Drain for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$709
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Sewer cleaning”

MichaelLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Adam was very knowledgeable and explained what was happening. Came with 30 mins of calling. Showed me some of the internal issues with piping and recommended some follow up items to do with our home plumbing! Would recommended 100%

Great priceDrain cleaningSewer cleaning
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service. Friendly. Skilled. Quick response.

Paid $700–800Reasonable priceDrain cleaningSewer cleaning
Tammy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I cannot say ENOUGH good things about Adam and his representation of ZOOM DRAIN. Adam worked so hard to find our problem and never gave up. He is professional, proud of his company and was able to get to the issue by using lots of fancy equipment. He wasted no time and even showed me the how my drainage system works. I will NEVER call anyone else.

Reasonable priceSewer cleaning
Hunt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Company response was very fast. Great communication throughout process! Technician Andrew Kulp was fantastic ! He assessed and fixed the problems quickly. Will be our go to for all plumbing needs in the future!

Reasonable priceToilet repairDrain cleaningSewer cleaning
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Adam and Andrew were amazing. They laid out my options with pricing and told me their suggestions. They fixed my problem quickly, were clean and treated my home with great care. I will use Zoom Drain for all my plumbing needs! Thank you!

Paid $1,000+Reasonable priceSewer cleaningOutdoor plumbing system repair
Jim14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service, handled with courtesy. Timely response done thoroughly. Adam was very professional and took the time to explain what he was doing to correct a very difficult sewage backup. I will recommend them to anyone who is in need of this type of service.

Toilet repairDrain cleaningSewer cleaning
BarryLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Zoom Drain came to do annual drain clean out maintenance. Their technician Adam was polite friendly and very knowledgeable. Two thumbs up!

Paid $600–700Reasonable priceSewer cleaning
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Adam did a great job. So nice, friendly, and his attention to detail helped resolve the issue. A great experience and will recommend to others. Also, I received information about my plumbing which is helpful for me!

Paid $400–500Great priceSewer cleaning

Price

$633+52% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 71%Overpriced 6%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning76$161–$493
Toilet repair12$176–$656
Sewer cleaning8$209–$709
Outdoor plumbing system repair7$441–$1.5k
Plumbing pipe repair6$322–$1.1k
Sump pump repair3—

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