Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Zoom Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%64+9.1Replies to reviews 7%94+6.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Zoom Drain

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 188 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zoom Drain is better than 94% of leak detection services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zoom Drain is better than 93% of leak detection services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zoom Drain is better than —% of leak detection services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zoom Drain is better than 64% of leak detection services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zoom Drain is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zoom Drain is better than 94% of leak detection services.A
94

Reviews for your job

Customers hired Zoom Drain for 6 kinds of job.

Zoom Drain for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Toilet repair”

Marianne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Job well done! Thx Andrew for your fast & effective service! Thx so much!

Paid $200–400Great priceToilet repair
Brody6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Flushed tennis balls are fun.

Paid $400–600Reasonable priceToilet repair
Hunt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Company response was very fast. Great communication throughout process! Technician Andrew Kulp was fantastic ! He assessed and fixed the problems quickly. Will be our go to for all plumbing needs in the future!

Reasonable priceToilet repairDrain cleaningSewer cleaning
Brendan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Adam L. was great to work with! He was quick and had a plan right when he walked in.

Paid $200–300Reasonable priceToilet repair
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very experienced and wonderful work, Adam and Andrew were very knowledgeable and respectful...

Great priceToilet repair
Jim14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service, handled with courtesy. Timely response done thoroughly. Adam was very professional and took the time to explain what he was doing to correct a very difficult sewage backup. I will recommend them to anyone who is in need of this type of service.

Toilet repairDrain cleaningSewer cleaning
Jay12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Adam was very polite, went right to work, and explained what he found in solving the issue.

Paid $500–600Reasonable priceToilet repair
WIllIamLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had a fantastic experience with Zoom Drain and couldn't be more impressed with their service. I discovered an issue late on a Thursday night and was worried I wouldn't be able to reach anyone. I used the text feature on their website after 8 PM, not really expecting a quick reply, but someone got back to me right…

Paid $700–800Great priceToilet repairDrain cleaningOutdoor plumbing system repair
LoriLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I would definitely recommend this company, I called them in a bind, they got out very quickly, were super professional and got our back up taken care of, they worked really hard to make sure all was good to go.

Toilet repairDrain cleaning
Dede13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David was so thorough and so informative. He walked me through each step in troubleshooting the sewer problem for the toilets. Very helpful, considerate and reasonable. I would recommend them to anyone.

Customer photo from Dede's reviewCustomer photo from Dede's review
Great priceToilet repair
Andrew8 months ago★★★★★

Rating only, no written review.

Toilet repairPlumbing pipe repairFaucet installation
Ishmael10 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceToilet repair

Price

$633+52% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 71%Overpriced 6%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning76$161–$493
Toilet repair12$176–$656
Sewer cleaning8$209–$709
Outdoor plumbing system repair7$441–$1.5k
Plumbing pipe repair6$322–$1.1k
Sump pump repair3—

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