The Best Pet Stores
We graded 20 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 4,925 Google reviews of 20 top-rated pet stores nationwide. Updated October 25, 2026.
Find the right company for your job
Pick the job — we re-rank companies by how customers rated that exact job.
Overall ratings
Experts Score 0–100 and a letter grade per factor (A = top 20% of pet stores).
| # | Company | Grade | Satis · Relia · Craft · Value · Momen · Track · Accou | ★ | Typical bill |
|---|---|---|---|---|---|
| 1 |  Norton's Floors & MoreCleveland, TN | A 88 | AA––ACA | 4.96 | — |
| 2 |  Pet Wants Chicago NorthChicago, IL | A 85 | AA––BDB | 5.00 | — |
| 3 |  Your Best Friend Pet SupplyChicago, IL | B 76 | AB––BBC | 4.97 | — |
| 4 |  Squeaky Bea’sChicago, IL | B 76 | AA––BFB | 5.00 | — |
| 5 |  Valley Paws BoutiqueCleveland, TN | B 67 | BB––BFB | 5.00 | — |
| 6 |  Mash & HopsCleveland, TN | B 66 | CA––AAF | 4.82 | — |
| 7 |  The Downtown DogCleveland, TN | B 61 | BB––CDF | 4.86 | — |
| 8 |  Grit & GraceCleveland, TN | C 58 | BC––DDA | 4.87 | — |
| 9 |  Liz's Pet ShopChicago, IL | C 58 | CC––CAA | 4.80 | — |
| 10 |  Pet Wants ClevelandCleveland, TN | C 53 | BC––CFC | 4.91 | — |
| 11 |  Wigglyville, Inc.Chicago, IL | C 44 | FB––ACC | 4.80 | — |
| 12 |  Treats De CuisineChicago, IL | C 40 | CD––DDB | 4.86 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low | Typical | High | Fair |
|---|
Was the price fair?
All price verdicts left with reviews.
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (35%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.
Reliability (15%) — How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).
Craft & service (20%) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.
Value (10%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.
Momentum (8%) — Last 12 months vs lifetime average — improving or slipping.
Track record (7%) — Review volume and years with reviews.
Accountability (5%) — Owner replies to 1–3★ reviews.