Experts Reviews · 2026 Ratings

The Best Plumbers in Jacksonville, FL

We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.

$466typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
95%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.87★average ratingPlain average of every Google star rating we collected for these companies.
2.3%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.

From 172,060 Google reviews of 130 top-rated plumbers nationwide; 10 of them in Jacksonville, FL. Updated November 2, 2026.

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Best plumbers in Jacksonville for water heater repair

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Typical priceMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).$305
Middle half paid25th to 75th percentile of reported prices: half of all customers paid inside this range.$135–$567
Said fair or greatOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%
Reviews of this jobNumber of Google reviews in this category tagged with the job.2,777
1Premier Plumbing, LLC logoPremier Plumbing, LLC★ 5.00 on this job9 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%5.00★Number of such jobs 25%9Overall Experts Score 20%98Job match= 95Stars are pulled toward the category average (4.87★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.95
2Justin The Plumber LLC logoJustin The Plumber LLC★ 5.00 on this job9 jobs reviewedusually $200–300How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%5.00★Number of such jobs 25%9Overall Experts Score 20%95Job match= 94Stars are pulled toward the category average (4.87★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.94
3Hall and Sons Plumbing Inc logoHall and Sons Plumbing Inc★ 5.00 on this job9 jobs reviewedusually $600–800How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%5.00★Number of such jobs 25%9Overall Experts Score 20%92Job match= 94Stars are pulled toward the category average (4.87★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.94
4PureFlo Plumbing logoPureFlo Plumbing★ 5.00 on this job4 jobs reviewedusually $300–400How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%5.00★Number of such jobs 25%4Overall Experts Score 20%96Job match= 85Stars are pulled toward the category average (4.87★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.85
5Superior Plumbing & Pipe Lining logoSuperior Plumbing & Pipe Lining★ 5.00 on this job3 jobs reviewedusually $1–100How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%5.00★Number of such jobs 25%3Overall Experts Score 20%91Job match= 81Stars are pulled toward the category average (4.87★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.81
6Totally Hooked Plumbing & Drains logoTotally Hooked Plumbing & Drains★ 4.33 on this job3 jobs reviewedusually $1,000+How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%4.33★Number of such jobs 25%3Overall Experts Score 20%86Job match= 66Stars are pulled toward the category average (4.87★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.66

Job match = this company’s ★ on reviews Google tagged “Water heater repair” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about water heater repair

Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Justin The Plumber LLC logoJustin The Plumber LLC

Justin’s team came out to perform the annual flush on our tankless water heaters, and the experience was excellent from start to finish. Vinny and his helper were professional, knowledgeable, and took the time to explain the process every step of the way. Great customer service and quality work. Highly recommend Justin the Plumber!

Paid $600–700Great priceWater tank repairWater heater repair
JARRETT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Totally Hooked Plumbing & Drains logoTotally Hooked Plumbing & Drains

Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name

Paid $1,000+Great priceToilet repairWater heater installationGarbage disposal installation
Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Hall and Sons Plumbing Inc logoHall and Sons Plumbing Inc

Our water heater went out while we were out of town and got home at 2am without hot water. They were here right away the same day with a replacement and we were up and running. Fabulous service and the techs were very professional! Would HIGHLY Recommend!

Great priceWater heater installationWater heater repair
Lynn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Premier Plumbing, LLC logoPremier Plumbing, LLC

David is efficient, friendly and extremely knowledgeable! We have used Premier for the last 5 years without hesitation. Wouldn’t think to call anyone else…Premier Pluming is the way to go!

Water heater installationGarbage disposal installationDrain cleaning
Alex7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Superior Plumbing & Pipe Lining logoSuperior Plumbing & Pipe Lining

Great experience. The plumber quickly diagnosed and fixed my gas water heater, explained everything clearly, and did solid, clean work. Highly recommend.

Paid $1–100Great priceWater heater repair
Michele3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
PureFlo Plumbing logoPureFlo Plumbing

Jack was great. Very friendly. Answered questions I had. And we all had a laugh that my hot water heater was older than him

Paid $300–400Not sureWater heater repair

Overall ratings

Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of plumbers).

#CompanyScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.★Google star rating as shown on Google Maps.Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1Premier Plumbing, LLC logoPremier Plumbing, LLCJacksonville, FLA 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.99$294
2ROOTER EXPRESS OF JAX LLC logoROOTER EXPRESS OF JAX LLCJacksonville, FLA 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AA–4.98$283
3RiverCity Plumbing logoRiverCity PlumbingJacksonville, FLA 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AAA4.96$585
4PureFlo Plumbing logoPureFlo PlumbingJacksonville, FLA 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AAA4.97$353
5Justin The Plumber LLC logoJustin The Plumber LLCJacksonville, FLA 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.95$417
6RiverCity Plumbing logoRiverCity PlumbingJacksonville, FLA 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AA–4.96$414
7Hall and Sons Plumbing Inc logoHall and Sons Plumbing IncJacksonville, FLA 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%93+13.2Replies to reviews 7%92+6.5Craft & service penalty81−1.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.91$264
8Superior Plumbing & Pipe Lining logoSuperior Plumbing & Pipe LiningJacksonville, FLA 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.92$529
9LocalPro Plumbing of Jacksonville logoLocalPro Plumbing of JacksonvilleJacksonville, FLA 87How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty83−1.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AAA4.89$423
10Totally Hooked Plumbing & Drains logoTotally Hooked Plumbing & DrainsJacksonville, FLA 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AAD4.92$466

What jobs cost

What customers paid, from the price Google asks reviewers to report.

JobLow25th percentile: 1 in 4 customers paid less than this.TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).High75th percentile: 1 in 4 customers paid more than this.FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
Drain cleaning$227$353$54294%
Plumbing pipe repair$353$654$1.2k97%
Toilet repair$216$351$58595%
Plumbing leak detection$124$322$63397%
Water heater installation$1.2k$1.9k$2.4k97%
A/C system maintenance$27$166$48397%
HVAC system maintenance$27$114$25198%
Plumbing leak repair$271$498$98097%
Faucet repair$205$366$60695%
Water heater repair$135$305$56796%
Faucet installation$305$480$93395%
Outdoor plumbing system repair$340$706$1.5k98%

Plumbers in Jacksonville, FL at a glance

How the 10 plumbers we rated in Jacksonville, FL compare, and what customers praise most.

Experts Score grades

A = score 80+, F = below 20.

  • Grade A10100%
  • Grade B00%
  • Grade C00%
  • Grade D00%
  • Grade F00%

Google ratings

Average stars per company.

  • 4.90★ and up990%
  • 4.80–4.89★110%
  • 4.60–4.79★00%
  • Below 4.60★00%

What customers praise

Share of Google review highlights.

  • Quality37,91721%
  • Professionalism45,02524%
  • Responsiveness38,76921%
  • Punctuality37,13020%
  • Value26,06114%

Was the price fair?

All price verdicts left with reviews.

  • Great price6,52027%
  • Reasonable14,46960%
  • Overpriced1,1415%
  • Not sure2,0739%

Price verdicts by year

Share calling it great / reasonable / overpriced.

2025
2026

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.