Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
Customers frequently praise the punctuality, professionalism, and efficient handling of various junk removal tasks, noting that staff are often friendly and adhere to initial quotes. However, low-star reviews highlight significant concerns regarding pricing, with several customers reporting that final costs were substantially higher than estimated or that they felt pressured to purchase additional services. Some also cited instances of missed appointments or late arrivals, contrasting with the generally positive feedback on the quality of the work performed.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
10,207 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Showed up on time and did good work at a fair price.”
“The staff was not on time, lied about what he charged and was a general pain.”
“The two men came and instantly were nice and made me comfortable.”
“He was very rude he started yelling and cussing at me talking shit Very unprofessional.”
“They were friendly, professional and did good work.”
“Horrible service and very dishonest people I would absolutely recommend using a mom and pop establishment”
“I would recommend him and this company without hesitation.”
“If you are looking to use a ‘professional’ service that is ‘on time’, I recommend you use a different company.”
“They proceeded to remove a large, heavy gas grill and a wrought iron table and chairs for a fair price.”
“He isn't kidding about being overcharged and neither am I.”
“They were quick, patient, easy to communicate with, and always had a friendly smile.”
“He genuinely cared about making an overwhelming situation easier for me.”
“I heard from someone who used them a year ago that "they are a scam" .”
praise complaint · found by our text analysis, Google review wording unchanged.
Great service, removed a carpet in one room. Showed up on time and did good work at a fair price.
The two men came and instantly were nice and made me comfortable. Nice, polite and all. They proceeded to remove a large, heavy gas grill and a wrought iron table and chairs for a fair price. Not cheap, but fair and for a very good service. Highly recommended!
Jessica Bell and her team was Exceptional! Painless and prompt. Jessica is a wonderful It says there’s two extra cards account manager and gave us a great plan and completed removal. Will return when needed.
The men showed up on time. Got what we needed out and left with no issues. They were friendly, professional and did good work. We recently had 2 freezers and a refrigerator go out while we were away. Came back, and everything inside them was spoiled. You can imagine the stench. I did them solid by securing the…
The team was on time, very professional and polite. They gave me accurate pricing and stuck to it. No surprises. The team handled my tasks efficiently and quickly.
The men showed up on time They were very nice and efficient. I would definitely use Got Junk again.
5.0 ★★★★★ 10,208 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service, removed a carpet in one room. Showed up on time and did good work at a fair price.
Reasonable and timely
The two men came and instantly were nice and made me comfortable. Nice, polite and all. They proceeded to remove a large, heavy gas grill and a wrought iron table and chairs for a fair price. Not cheap, but fair and for a very good service. Highly recommended!
Very professional and friendly
They were quick and honest about the price.
Jessica Bell and her team was Exceptional! Painless and prompt. Jessica is a wonderful It says there’s two extra cards account manager and gave us a great plan and completed removal. Will return when needed.
It wasn’t cheap, but the team was on time and SO FAST !!
The men showed up on time. Got what we needed out and left with no issues. They were friendly, professional and did good work. We recently had 2 freezers and a refrigerator go out while we were away. Came back, and everything inside them was spoiled. You can imagine the stench. I did them solid by securing the doors so they wouldn't open while in transit. However, it was heavy and nasty work. They did it all with great attitudes. Can't say enough how I appreciate these men. I didn't take any pics. Some things you don't want to remember.
The team was on time, very professional and polite. They gave me accurate pricing and stuck to it. No surprises. The team handled my tasks efficiently and quickly.
The men showed up on time They were very nice and efficient. I would definitely use Got Junk again.
Thank you for your commendation. I've worked alongside Ronnie and Christian several times and I can attest to their kind and industrious spirit.
Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
