Experts Reviews · Company report
1st Response Pest Management logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

1st Response Pest Management

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 46 bee removal services · 4.9★ from 1,322 Google reviews

Report card

Percentile vs other bee removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Response Pest Management is better than 93% of bee removal services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Response Pest Management is better than 88% of bee removal services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Response Pest Management is better than 100% of bee removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Response Pest Management is better than 100% of bee removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Response Pest Management is better than 100% of bee removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Response Pest Management is better than 75% of bee removal services.B
75

Reviews for your job

Customers hired 1st Response Pest Management for 8 kinds of job.

1st Response Pest Management for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.120
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$131
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 120 Google reviews tagged “Bug & insect extermination” · showing 20

Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Seth was very thorough in providing the extermination service. He covered all the problem areas and was very careful throughout the inside of the house. Thank you, Seth!

Reasonable priceBug & insect extermination
Don6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I have regular service with 1st Response and I always renew as they provide exceptional service. even with outside service, they announce themselves, explain the service to be provided, friendly, responsiveness (via email) with questions,. Overall a great experience and since they've started have had no issues.

Paid $140–160Great priceRodent exterminationGeneral pest inspectionBug & insect extermination
JaneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We noticed tiny ants in our office today and called 1st Response. They immediately sent a technician out to do an inside service (the previous service had been just the exterior). Drew Nivens was extremely knowledgeable and thorough, crawling under furniture and into tight corners to apply the treatment. He…

Paid $60–80Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I used to think that all the pest control companies were the same. You pay for a service, then the company just shows up, services your property, and you have a simple, mutually beneficial relationship until you stop it. What makes or breaks a business relationship is what happens in between. I've price shopped and…

Reasonable priceBug & insect extermination
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

great job! thanks

Paid $40–60Reasonable priceBug & insect extermination
William14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service!

Paid $60–80Reasonable priceGeneral pest inspectionBug & insect extermination
RLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Caden is the man. But every technician that has come out has been top notch and the service desk is always very helpful great company

Paid $40–60Reasonable priceBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Libby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason is so professional and thorough! Totally wrecked and 1St Response and totally recommend Jason! Thank you, Jason

Paid $200+Reasonable priceHome inspectionGeneral pest inspectionMosquito extermination
Travis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tech was nervous but did a good job, his trainer did a great job walking him through the process and helped when he had questions. Great job guys!!

Bee exterminationBug & insect exterminationGeneral pest inspection+ Quality+ Professionalism
Monika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

David went above and beyond my expectations. He was fast, friendly, and professional. I had a potato bug issue and I have yet to see any bugs since then. Thanks!

Not sureBug & insect exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Michelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prompt professional and courteous! We are very lucky to have found Bobby and 1st Response!

Paid $200+Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Kristen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Workers are helpful, knowledgeable, and responsive

Great priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
LindaLocal Guide · 238 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Pleasant, helpful, efficient, appreciated his willingness to answer questions, while continually working. Believe he said his name was David. In and out, yet sprayed what needed. He Asked questions to make sure he knew where the beetles were coming in etc Not chatty Can’t comment on price because covered by rent of apartment.

Bug & insect extermination
lil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

i’ve had david come out twice now, my apartment over sees the water grassy area so i’m at more risk for bugs, he goes above and beyond to spray every inch of my house like i was the one doing it, even the front and back patio door and windows to insure both sides are protected from the bugs getting in. as a mother i…

Not sureSpider exterminationBug & insect extermination
Adele7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

excellent! He explained everything and performed the service quickly

Bug & insect extermination
Ellen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Thank you so much for the excellent service! I really appreciate how your team worked around my schedule to find a convenient time for treatment. Jason was personable, attentive, and arrived promptly. He efficiently addressed our indoor ant problem before treating the exterior foundation.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
B5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

David did an amazing job. He was very informative on the questions I had for him.

Not sureHome inspectionHornet & wasp exterminationSpider extermination
RodneyLocal Guide · 169 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jason Ivanski was professional and respectful. He also did a great job- unlike my previous pest control. I wouldn't mind if he was sent to my house every time I needed service! Though the cost seems high, it's a quarterly price. The monthly price (dividing by three) is actually lower than most competitors: $80.64.

Paid $80–100Reasonable priceBug & insect extermination
Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always awesome! They do such a great job!!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional, prompt and through

Paid $200+Not sureSpider exterminationFlea & mite exterminationGeneral pest inspection

Show more bug & insect extermination reviews (100 more) →

Price

$145+34% vs typical bee removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 63%Overpriced 3%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection130$56–$124
Bug & insect extermination120$56–$131
Home inspection93$50–$119
Rodent extermination87$79–$246
Ant extermination71$58–$199
Spider extermination58$60–$148
Hornet & wasp extermination53$111–$282
Cockroach extermination34$65–$182

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