Michelle Neal5 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat quality work and customer service.
- Price assessment: Reasonable price
1st Response Pest Management
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 46 bee removal servicesPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 1,322 Google reviews · 22 photos
98%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$145typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1st Response Pest Management at a glance
Google reviewers rate 1st Response Pest Management 4.9 out of 5 based on 1322 reviews, with the owner responding to 81% of them. Customers frequently highlight thorough extermination services, professional communication, and prompt follow-up for recurring pest issues. However, some low-star reviews cite dissatisfaction with treatment effectiveness over time, perceived high costs for specific services, and instances where technicians arrived unprepared or missed designated stations.
- Google rating: 4.9 out of 5 from 1,322 reviews (98% five-star).
- Reviews on this page: 1,322 Google reviews (1,178 with written comments, 4 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 24, 2026.
- Service: Bee Removal Service serving Columbus, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other bee removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Response Pest Management: 93/100 on this factor. Category median: 94.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Response Pest Management: 88/100 on this factor. Category median: 92.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Response Pest Management: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Response Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Response Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Response Pest Management: 75/100 on this factor. Category median: 93.B
75
Bar = this company · dark tick = category median.
Star ratings
1,322 Google reviews we collected
- 5 stars1,29098%
- 4 stars161%
- 3 stars40%
- 2 stars30%
- 1 star91%
Praise vs complaints
Phrases our text analysis found in 1,178 written reviews
- Praise1,80799%
- Complaints201%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2221%
- Reasonable6763%
- Overpriced33%
- Not sure1413%
$145+34% vs typical bee removal services
Middle half of what 71 customers paid ($68–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude68537%
- Quality & results36420%
- Speed & response34819%
- Would recommend20211%
- Communication1619%
- Price & value382%
- Honesty & trust292%
What customers talk about
We read 1,178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Think his name was Steve, who came today was Very thorough & polite.”
“He was also not very professional when conversing with me.”
“David did an amazing job and got rid of our problem”
“Didn't solve my problem, overpriced, unresponsive and unprepared.”
“They immediately sent a technician out to do an inside service (the previous service had been just the exterior).”
“Sorry I took forever to give a review.”
“Totally wrecked and 1St Response and totally recommend Jason!”
“Do not recommend them for roaches.”
“even with outside service, they announce themselves, explain the service to be provided, friendly, responsiveness (via email) with questions,.”
“Overall, we felt the price was fairly reasonable for the 365 day peace of mind we will receive.”
“They’re not pricey either”
“1st Response has the best service - always personable and reliable.”
People customers mention
- David 80 reviews
- Lisa 25 reviews
- Chris 23 reviews
- Ford 22 reviews
- Jason 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 1st Response Pest Management for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Michele8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
He stopped to say hello. I appreciated him taking the time to talk to me and advise me on what was done and the activity around the house. I greatly appreciated his customer service and his help and assistance on my property. He did a great job.
Paid $100–120Reasonable priceRodent extermination
Don6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have regular service with 1st Response and I always renew as they provide exceptional service. even with outside service, they announce themselves, explain the service to be provided, friendly, responsiveness (via email) with questions,. Overall a great experience and since they've started have had no issues.
Paid $140–160Great priceRodent exterminationGeneral pest inspectionBug & insect extermination
Chuck12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Have used them for years. Always been great service. First time with Cody as our technician. Great job and asset for the company.
Paid $140–160Reasonable priceHome inspectionSpider extermination
JaneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We noticed tiny ants in our office today and called 1st Response. They immediately sent a technician out to do an inside service (the previous service had been just the exterior). Drew Nivens was extremely knowledgeable and thorough, crawling under furniture and into tight corners to apply the treatment. He…
Paid $60–80Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Bruce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bobby was great! He accessed the situation inside and out, nest being inside the walls, and then treated the area. When he was finished, he told us what to expect as far as the product eliminates the queen and larva and how many days it would take before I could safely get back to my remodeling. Thanks Bobby!
Paid $200+Reasonable priceHornet & wasp extermination
Rebecca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Colt and Zeth both listened to my concerns, explained their proposed game plan and its execution to me in an easy to understand way. I appreciate the time they spent with me addressing our problem! Highly recommend! I have always had a good experience with this Company.
Paid $200+Reasonable priceAnt extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 130 | $56–$124 |
| Bug & insect extermination | 120 | $56–$131 |
| Home inspection | 93 | $50–$119 |
| Rodent extermination | 87 | $79–$246 |
| Ant extermination | 71 | $58–$199 |
| Spider extermination | 58 | $60–$148 |
| Hornet & wasp extermination | 53 | $111–$282 |
| Cockroach extermination | 34 | $65–$182 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,322 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
mikayla elkinsLocal Guide · 10 reviewsTotal number of Google reviews mikayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDavid was great! Very polite friendly and professional! Thank you !
Jayden Mitchell3 reviewsTotal number of Google reviews Jayden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDavid did an amazing job and got rid of our problem
Anne ShindelLocal Guide · 37 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThink his name was Steve, who came today was Very thorough & polite. Was Very pleased & last time when the cool sweet guy with the dreadlocks came for the first time/first spray treatment was Amazing :) ! Both workers were phenomenal & your company is wonderful. Thank you very much :) !
Michele Halderman8 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe stopped to say hello. I appreciated him taking the time to talk to me and advise me on what was done and the activity around the house. I greatly appreciated his customer service and his help and assistance on my property. He did a great job.
- Price assessment: Reasonable price
- Price: $100–120
- Services: Rodent extermination
- Pest type: Rodents
Deanna Ferguson1 reviewTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDavid was great very pleasant and professional.
Mary Hoffman6 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSeth was very thorough in providing the extermination service. He covered all the problem areas and was very careful throughout the inside of the house. Thank you, Seth!
- Price assessment: Reasonable price
- Services: Bug & insect extermination
- Pest type: Spiders, Other
Response from the owner · 5 months ago
Dear Mary, thank you for your 4-star review and for choosing 1st Response as your pest management company. We appreciate and value your support of our local business! Also thank you for taking the time to recognize Javen. We will pass along your comments to him!
Don Hummer Jr6 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have regular service with 1st Response and I always renew as they provide exceptional service. even with outside service, they announce themselves, explain the service to be provided, friendly, responsiveness (via email) with questions,. Overall a great experience and since they've started have had no issues.
- Price assessment: Great price
- Price: $140–160
- Services: Rodent extermination, General pest inspection, Bug & insect extermination
- Pest type: Ants, Rodents
Cheryl Voss2 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCaden is always polite and respectful. I am glad that he is the technician assigned to our home.
- Price assessment: Reasonable price
- Services: General pest inspection
Response from the owner · 9 months ago
Dear Cheryl, thank you for your 5-star review and for choosing 1st Response as your pest management company. We appreciate and value your support of our local business! Also thank you for taking the time to recognize Caden. We will pass along your comments to him!
Paul Roznawski6 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery personable technician. Answered our questions. Good service.
- Price assessment: Reasonable price
- Price: $140–160
- Services: Home inspection, General pest inspection
Response from the owner · Edited 7 months ago
Dear Paul, thank you for your 5-star review and for choosing 1st Response as your pest management company. We appreciate and value your support of our local business!
Business details
- Address: 10346 Sawmill Rd, Powell, OH 43065
- Phone: (614) 591-7767
- Website: 1stresponse.biz
- Service area: Columbus, OH