Experts Reviews · Company report
1st Response Pest Management logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

1st Response Pest Management

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 46 bee removal services · 4.9★ from 1,322 Google reviews

Report card

Percentile vs other bee removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1st Response Pest Management is better than 93% of bee removal services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1st Response Pest Management is better than 88% of bee removal services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1st Response Pest Management is better than 100% of bee removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1st Response Pest Management is better than 100% of bee removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1st Response Pest Management is better than 100% of bee removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1st Response Pest Management is better than 75% of bee removal services.B
75

Reviews for your job

Customers hired 1st Response Pest Management for 8 kinds of job.

1st Response Pest Management for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 24

All 16 Google reviews tagged “Termite extermination”

Dr.Local Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Bobby was really great, and very detailed experienced technician. Bobby is the reason that we will always work with the company and refer our family and friends to it

Not sureTermite extermination
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I will never use another pest control service at my house. 1st Response has eliminated all pests from my home, and has for years.

Ant exterminationBee exterminationCockroach extermination
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We live 1st response pest management! Especially our technician Jason! He is professional and conscientious- always helpful and takes great care in servicing our home.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

David was so helpful and professional he came in and sprayed, he was so polite and helpful...

General pest inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Jared6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

1st Response is the best! They always answer their phones. The service techs go above and beyond each visit. If a followup treatment is requested, they come out quickly and no questions asked. We have the fortune of working with Kenneth and he is very helpful, thorough and professional every time he comes to the house.

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Heidi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

1st Response has been a wonderful company so far! They are taking care of our termite problem and we signed up for the quarterly pest spray plan. They are so responsive if you call with any questions or concerns and will come right out when needed. They are always professional and kind! We recommend this business to neighbors, friends and family.

Bee exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Quality+ Professionalism
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

found termites in door jam, called them and they did a great job. recommended insect control and glad i used them. very professional.have not had any complaints about services. had carpenter bees for a couple years of trying to do it myself. one visit from them at no extra cost and boom , gone !!!

Bug & insect exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Dorothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was in and did the job. 1st sleep, with out Bugs. Thanks Dave You’re the best.

General pest inspectionTermite extermination+ Professionalism
Erin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been a customer of 1st response for around a decade now. They have always been responsive and professional. They squeeze you into their busy schedules on emergency basis. They are always up to date with the most current information and knowledge of pest management and best practices. Chris in particular…

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Roman7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

During home renovations found a spot with termites. Bobby came out and came up with a treatment plan and allowed the project to continue. Would recommend!

Bug & insect exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a termite issue! Ed came out and put me at ease and installed the sentricon system. Now I have no termites! Thank you for your professionalism and knowledge.

Termite extermination+ Professionalism
Halle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

1st response has been extremely amazing. David our tech at work is professional, reliable, and trustworthy. He is super friendly and gets the job done! I have to give a shout to Larry our other tech too. He is professional, reliable and trustworthy too. And I can't say more amazing things about sherry and Lisa in the office. Amazing!!!!!!!!!!!

Flea & mite exterminationRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
Patricia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We purchased a house that has had termite damage in the past. The original structure was built in 1890, and has been added onto over the years. Previous owners had repaired the termite damage, and had contracted with 1st Response to continue to maintain termite control stations and inspect for any new activity.…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
manrique19531 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Reasonable priceTermite extermination
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General pest inspectionRodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
McKinziLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Professionalism

Price

$145+34% vs typical bee removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 63%Overpriced 3%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection130$56–$124
Bug & insect extermination120$56–$131
Home inspection93$50–$119
Rodent extermination87$79–$246
Ant extermination71$58–$199
Spider extermination58$60–$148
Hornet & wasp extermination53$111–$282
Cockroach extermination34$65–$182

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