2 Love1, Counseling Services Texas & New Mexico logo

2 Love1, Counseling Services Texas & New Mexico

Marriage or relationship counselor · El Paso, TX · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%86+59.5Reliability 31%78+24Momentum penalty68−3.2Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 114 therapistsPosition by Experts Score among all companies we track in this category. · better than 32%
4.9 ★★★★★ 46 Google reviews · 24 photos
98%five-star reviews
4.64★last 12 monthsAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
Aug 2026latest review

2 Love1, Counseling Services Texas & New Mexico at a glance

Google reviewers rate this El Paso counseling practice 4.9 out of 5 based on 46 reviews, with the owner responding to 78 percent of feedback. Clients frequently praise the availability of individual, couples, and family therapy, noting that counselors provide practical techniques for anger management, parenting, and relationship issues while maintaining a supportive atmosphere. Scheduling flexibility, including last-minute Zoom appointments, is also a common positive theme. However, one recurring criticism involves difficulty reaching the office by phone during advertised hours, with callers reporting no answer despite multiple attempts.

  • Google rating: 4.9 out of 5 from 46 reviews (98% five-star).
  • Reviews on this page: 46 Google reviews (42 with written comments, 2 with photos).
  • Owner responses: the business replied to 78% of reviews.
  • Most recent review: August 16, 2026.
  • Service: Therapist serving El Paso, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction86Reliability78Craft & service–Value–Momentum68Replies to reviews–Satisfaction: 86 (median 90)Reliability: 78 (median 88)Momentum: 68 (median 100)
This companyTherapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.2 Love1, Counseling Services Texas & New Mexico: 86/100 on this factor. Category median: 90.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.2 Love1, Counseling Services Texas & New Mexico: 78/100 on this factor. Category median: 88.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.2 Love1, Counseling Services Texas & New Mexico: 68/100 on this factor. Category median: 100.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.

Star ratings

46 Google reviews we collected

  • 5 stars4598%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 42 written reviews

  • Praise39100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1231%
  • Would recommend1231%
  • Quality & results410%
  • Communication410%
  • Honesty & trust410%
  • Price & value25%
  • Speed & response13%

What customers talk about

We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “From the very first session, she made me feel truly heard—completely professional, never judgmental, and always helping me self-realize what I was doi…”
  • “I’d highly recommend 2ove1 for any counseling services.”
  • “We recently had our first marriage counseling session with Kayla, and it was a wonderful experience.”
  • “He was very easy to talk to, down to earth, great sense of humor, listened to everything we had to say and gave us solid useful advice.”
  • “Very well instructed and reliable counseling services lots of learning one can do for yourself and your partner here”
  • “They are flexible in their schedule and pricing is reasonable.”
  • “However, Kayla made us feel immediately comfortable and respected.”

People customers mention

  • Chuck 10 reviews
  • Angela 6 reviews
  • Harre 3 reviews
  • Kayla 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Melerie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My girl friend and I had our first session we are looking forward to having more sessions with Kala

jose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very well instructed and reliable counseling services lots of learning one can do for yourself and your partner here

AdrianLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

24/7? I called many times at different times and no answer. This was something that required immediate attention yet no one was available. Set your hours of operation correctly. Called many times yet no answer

Customer photo from Adrian's review
ClaudiaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We are currently seeing Dr Chuck Harre and although we just started therapy it’s been great so far. He is wonderful and he is helping us through a very difficult situation, I can’t wait to keep going to therapy and seeing what it does for us . Thank you so much for everything you do for people guys 🩵

Francisco4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Muchas gracias 2 Love 1 por excelentes sesiones y sobre todo el impacto que ha tenido en mi vida y la de mi familia, 100% recomendado.. Kudos to Janeth, Great counseling.

Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had individual counseling with Janeth and she was amazing. She knew how to help me process and change personal habits and traits that were holding me back. I learned how to set healthy boundaries and what to look for in healthy relationships. My relationship with myself and family improved every session and in…

Photos

Customer reviews

4.9 ★★★★★ 46 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Melerie Villalobos1 reviewTotal number of Google reviews Melerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My girl friend and I had our first session we are looking forward to having more sessions with Kala

jose hernandez3 reviewsTotal number of Google reviews jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very well instructed and reliable counseling services lots of learning one can do for yourself and your partner here

Response from the owner · 4 months ago

Thank you for your response. Our goal is to provide practical guidance and a supportive environment where individuals and couples can grow and build a stronger bond and connection.

Manuel Alvarez2 reviewsTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t recommend 2 love1 enough, especially for their Anger Management course. My therapist was Ms. Carson, and she was absolutely incredible. From the very first session, she made me feel truly heard—completely professional, never judgmental, and always helping me self-realize what I was doing wrong or where I could improve. She gave me practical techniques to detect triggers and genuinely understand how to manage my anger. I noticed a real change after just one meeting, and by the end of the course, I honestly feel like a different, better person. I see things so differently now. Beyond the therapy itself, the whole setup is excellent. The course is pay-as-you-go with accessible prices, and the schedule is flexible enough to fit your needs. Each session lasts about an hour, but you never feel rushed—they really take the time to review the material properly. It’s not about just filling out a book and ticking boxes; you have real, meaningful conversations. After finishing the sessions, they also provide a certificate of completion. If you’re considering anger management or any other help they offer, do yourself a favor and go with 2 love1.

Response from the owner · 4 months ago

Thank you for the heartfelt review! We truly appreciate you taking the time to share your experience. We're so glad Natalie made such an impact on your journey. Thank you for recognizing the care we put into each session, our flexible scheduling, and our commitment for quality counseling!

Adrian ALocal Guide · 41 reviewsTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

24/7? I called many times at different times and no answer. This was something that required immediate attention yet no one was available. Set your hours of operation correctly. Called many times yet no answer

Response from the owner · 5 months ago

Thank you for your feedback. We want to clarify classes and sessions are 24/7. If we can still help with an after hours appointment please feel free to call or text us.

Claudia PedrozaLocal Guide · 11 reviewsTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are currently seeing Dr Chuck Harre and although we just started therapy it’s been great so far. He is wonderful and he is helping us through a very difficult situation, I can’t wait to keep going to therapy and seeing what it does for us . Thank you so much for everything you do for people guys 🩵

Response from the owner · 5 months ago

Thank you Claudia. We appreciate your feedback. We are honored to be part of your journey and are glad you had a positive experience so far. Dr. Harre is deeply helping navigate through time. Thank you for your trust.

Barbara Leary12 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Maria is great

Response from the owner · 5 months ago

Thank you Maria has such an in depth knowledge that provides impactful direction and insight.

Francisco Gonzalez4 reviewsTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muchas gracias 2 Love 1 por excelentes sesiones y sobre todo el impacto que ha tenido en mi vida y la de mi familia, 100% recomendado.. Kudos to Janeth, Great counseling.

Response from the owner · 7 months ago

Thank you for choosing 2love1 counseling services for your precious needs!

Linda Lopez6 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had individual counseling with Janeth and she was amazing. She knew how to help me process and change personal habits and traits that were holding me back. I learned how to set healthy boundaries and what to look for in healthy relationships. My relationship with myself and family improved every session and in return there is peace and harmony in my home. Janeth taught me personalized coping skills and healthy ways to process thoughts and emotions. Overall, I am extremely grateful for the positive outcome this brought to my life. Janeth was patient and understanding with my healing process. Thank you! ❤️

Response from the owner · 8 months ago

You have put in the hard work of what you learned to better your relationships. Thank you for your dedication.

Justin BrewerLocal Guide · 21 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My girlfriend and I just had our first couples therapy session and I was blown away with their services. Not only did they get us in last minute via zoom; our counselor Chuck was absolutely amazing. He was very easy to talk to, down to earth, great sense of humor, listened to everything we had to say and gave us solid useful advice. I’d highly recommend 2ove1 for any counseling services. Thank you again Chuck for everything!!

Response from the owner · 8 months ago

Thank you for trusting 2love1 and opening up to allow us to help guide and give you the right tools.

Vanessa Gonzalez8 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely love my therapist Kayla!!!

Response from the owner · 8 months ago

You are dedicated to your process and work in therapy. Im glad we could help you in this process.

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