Admin LivingHope1 reviewTotal number of Google reviews Admin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSylvia is an excellent bi-lingual therapist who seeks to help her clients thrive!!
Escape- Emotional Support Counseling and Professional Empowerment, PLLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 114 therapistsPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 30 Google reviews · 3 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Escape- Emotional Support Counseling and Professional Empowerment, PLLC at a glance
Google reviewers rate this El Paso counseling practice 5/5 based on 30 reviews, with no owner responses recorded. Clients frequently describe the therapist as bilingual, compassionate, and non-judgmental, noting that sessions create a safe environment for discussing individual, family, or relationship issues. Reviewers highlight the provider's attentiveness and ability to build trust, while also mentioning the convenience of offering both in-person and online therapy options.
- Google rating: 5.0 out of 5 from 30 reviews (100% five-star).
- Reviews on this page: 30 Google reviews (28 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 21, 2026.
- Service: Therapist serving El Paso, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Escape- Emotional Support Counseling and Professional Empowerment, PLLC: 98/100 on this factor. Category median: 90.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Escape- Emotional Support Counseling and Professional Empowerment, PLLC: 96/100 on this factor. Category median: 88.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Escape- Emotional Support Counseling and Professional Empowerment, PLLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
- 5 stars30100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
- Praise39100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1333%
- Would recommend1128%
- Honesty & trust615%
- Communication410%
- Quality & results38%
- Speed & response25%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is kind, compassionate, and truly listened without judgment.”
“I highly recommend her to anyone looking for a caring, knowledgeable, and dedicated counselor.”
“She made it easy to trust and talk to and I couldn’t be more grateful for my experience!”
“…t be afraid to reach out; I was afraid at first and thank goodness I listened to my husband because then I wouldn't have met this amazing women and ma…”
“I had a wonderful experience working with Silvia .”
“So incase you all need help with your mental health contact her immediately she's the best at what she does and because of her and the hard work we di…”
People customers mention
- Sylvia 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Admin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sylvia is an excellent bi-lingual therapist who seeks to help her clients thrive!!
isabella5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Sylvia helped me when i was a lost teenager trying to navigate through life and relationships. She made it easy to trust and talk to and I couldn’t be more grateful for my experience!
Araceli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a wonderful experience working with Silvia . She is kind, compassionate, and truly listened without judgment. She created a safe and supportive environment where I felt comfortable sharing my thoughts and concerns. Her guidance has helped me gain confidence, develop healthier coping skills, and make positive…
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing persona overall!!! Helped me learn soo much about myself and taught me lessons I’ll carry into my college experience. Thank you for everything Sylvia!!
Shandeline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
From day one, Sylvia has helped me a lot. I feel heard and not pointed. 100% recommended in both couple therapy and individual therapies! Gracias Sylvia has sido una gran bendición para nosotros!!
Lizetee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Es un profesional que combina un alto nivel de preparación con una excepcional calidad humana, haciendo que cada persona se sienta escuchada, comprendida y respetada. Fue un proceso largo pero con resultados excelentes. Recomendada al 100% sin duda alguna.
Photos
Customer reviews
5.0 ★★★★★ 30 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
isabella jeffery5 reviewsTotal number of Google reviews isabella has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSylvia helped me when i was a lost teenager trying to navigate through life and relationships. She made it easy to trust and talk to and I couldn’t be more grateful for my experience!
Araceli Luna1 reviewTotal number of Google reviews Araceli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a wonderful experience working with Silvia . She is kind, compassionate, and truly listened without judgment. She created a safe and supportive environment where I felt comfortable sharing my thoughts and concerns. Her guidance has helped me gain confidence, develop healthier coping skills, and make positive changes in my life. I highly recommend her to anyone looking for a caring, knowledgeable, and dedicated counselor. Thank you for making such a positive difference in my life!
Patrick Nevarez3 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing persona overall!!! Helped me learn soo much about myself and taught me lessons I’ll carry into my college experience. Thank you for everything Sylvia!!
Shandeline Figueroa Sanabria3 reviewsTotal number of Google reviews Shandeline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom day one, Sylvia has helped me a lot. I feel heard and not pointed. 100% recommended in both couple therapy and individual therapies! Gracias Sylvia has sido una gran bendición para nosotros!!
Lizetee Flores2 reviewsTotal number of Google reviews Lizetee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEs un profesional que combina un alto nivel de preparación con una excepcional calidad humana, haciendo que cada persona se sienta escuchada, comprendida y respetada. Fue un proceso largo pero con resultados excelentes. Recomendada al 100% sin duda alguna.
A nonymousLocal Guide · 38 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMiss Sylvia is a life saver. she saved my life and she changed my life forever and because of that I am so grateful for her. You will not regret it, She is amazing!!!!! So incase you all need help with your mental health contact her immediately she's the best at what she does and because of her and the hard work we did together I am still around today. So follow her Instagram and facebook page, dont be afraid to reach out; I was afraid at first and thank goodness I listened to my husband because then I wouldn't have met this amazing women and made some life saving changes. Thank you Sylvia for everything, I owe you my life!
Adriana Gonzalez6 reviewsTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI can't speak highly enough of Sylvia and the incredible impact she has had on me. She is genuinely one of the most caring and passionate individuals I’ve had the pleasure of working with. She goes above and beyond to find ways to support her clients, always ensuring they feel understood and valued. When I turned to Sylvia for advice, her insights were nothing short of eye-opening. She has a remarkable ability to explain complex concepts with such clarity that everything just clicks. Her approach is thoughtful, patient, and tailored to each person’s needs. She takes the time to listen, truly understand the situation, and offers guidance that is both practical and empowering. I am so grateful for the positive influence Sylvia has had on my life, and I can confidently say that anyone who works with her will benefit from her genuine care and expertise. If you’re looking for someone who truly wants to help you succeed and thrive, Sylvia is the person to turn to.
Blanca OrtegaLocal Guide · 20 reviewsTotal number of Google reviews Blanca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShe's is just a wonderful support she is truly listening and helping us with her wonderful heart. !! I'm so great full to have found her. 🥰
Shavon Flores6 reviewsTotal number of Google reviews Shavon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat with a variety of clients. She listens and makes you feel heard and seen. Highly recommend!!
Escape- Emotional Support Counseling and Professional Empowerment, PLLC on Google Maps →
Business details
- Address: 6070 Gtwy Blvd E, El Paso, TX 79905
- Phone: (915) 455-0985
- Website: escapeemotionalsupportcounseling.clientsecure.me
- Service area: El Paso, TX