21 St Auto Body Inc logo

21 St Auto Body Inc

Auto body shop · New York, NY · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty99−0.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 103 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 48%
4.9 ★★★★★ 103 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
20%reviews answered by the owner
Oct 2026latest review

21 St Auto Body Inc at a glance

Customers frequently praise the shop for reasonable pricing, quick turnaround times, and clear communication regarding repair processes. Reviewers often describe the finished work as high-quality, noting that vehicles appear like new after services such as bumper repairs, dent removal, and painting. The only notable criticism comes from a single low-star review claiming the staff is elderly and unable to see well, though this does not appear in other feedback.

  • Google rating: 4.9 out of 5 from 103 reviews (96% five-star).
  • Reviews on this page: 103 Google reviews (89 with written comments, 13 with photos).
  • Owner responses: the business replied to 20% of reviews.
  • Most recent review: October 8, 2026.
  • Service: Auto Body Shop serving New York, New York.

Data from Google, last updated November 2, 2026.

Score profile vs other auto body shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction93Reliability88Craft & service99Value100Momentum100Replies to reviews32Satisfaction: 93 (median 90)Reliability: 88 (median 86)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 32 (median 58)
21 St Auto Body IncAuto Body Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.21 St Auto Body Inc: 93/100 on this factor. Category median: 90.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.21 St Auto Body Inc: 88/100 on this factor. Category median: 86.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.21 St Auto Body Inc: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.21 St Auto Body Inc: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.21 St Auto Body Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.21 St Auto Body Inc: 32/100 on this factor. Category median: 58.D
32

Bar = this company · dark tick = category median.

Star ratings

103 Google reviews we collected

  • 5 stars9996%
  • 4 stars00%
  • 3 stars22%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 89 written reviews

  • Praise212100%
  • Complaints10%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1968%
  • Reasonable932%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results4823%
  • Would recommend3717%
  • Staff & attitude3516%
  • Price & value3215%
  • Honesty & trust2512%
  • Speed & response2311%
  • Communication136%

What customers talk about

We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great work, fantastic owners and totally reasonable pricing!”
  • “They did outstanding work for a fair price in a fast timeframe I would recommend this shop to anyone.”
  • “The car looks perfect and the guys at the shop are extremely professional and accommodating.”
  • “Mike and his Team did such a great job (and for a reasonable price) fixing the bumper and other minor things I never asked for that it looks close to…”
  • “If you’re looking for a fair and honest body shop that does great work, this is the place for you.”
  • “Quick turn-around, good service and good prices, can't go wrong!”
  • “I first dealt with Mike, and his son made everything so easy and explained the whole process .”

People customers mention

  • Hassan 5 reviews
  • Mike 4 reviews
  • Steve 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired 21 St Auto Body Inc for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

BethLocal Guide · 171 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Don't go anywhere else for auto body repair! Great work, fantastic owners and totally reasonable pricing!!

Reasonable priceBody & Trim
ALocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommended! My rear bumper was slightly damaged and dented from a minor accident and I was referred to this place by another auto shop. Mike and his Team did such a great job (and for a reasonable price) fixing the bumper and other minor things I never asked for that it looks close to brand new now. Thank you!

Reasonable pricePaintingBody & Trim
Boris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had some scratches and stains on the car, took it to this shop, they buffed everything out really nicely and charged a very reasonable price. Quick turn-around, good service and good prices, can't go wrong!

Great priceBody & Trim
Ted5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did outstanding work for a fair price in a fast timeframe I would recommend this shop to anyone. I had a very deep gouge and scrape to bare metal 6” long on the rear door panel of my Subaru Outback and the repair was absolutely flawless and matched the rest of the panels perfectly.

Great pricePainting
Wing13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mike and Hassan are the best .big or small issues they will take care of it like new . I recommend them to anyone .

Reasonable pricePaintingBody & TrimService not listed
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Took my 2013 Acadia Denali to have some dents, rear bumper scratches as well as some other dings & nicks. Hassan and his crew did an amazing job. My truck looks like it just came out of the Showroom. Hassan said the car would be ready in about 7-10 days, and true to his word, it was read in 8 days. If you’re looking…

Reasonable pricePaintingBody & Trim

Photos

Customer reviews

4.9 ★★★★★ 103 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Beth PolazzoLocal Guide · 171 reviewsTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Don't go anywhere else for auto body repair! Great work, fantastic owners and totally reasonable pricing!!

  • Price assessment: Reasonable price
  • Services: Body & Trim
A VLocal Guide · 34 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommended! My rear bumper was slightly damaged and dented from a minor accident and I was referred to this place by another auto shop. Mike and his Team did such a great job (and for a reasonable price) fixing the bumper and other minor things I never asked for that it looks close to brand new now. Thank you!

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
Boris Gorvits2 reviewsTotal number of Google reviews Boris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had some scratches and stains on the car, took it to this shop, they buffed everything out really nicely and charged a very reasonable price. Quick turn-around, good service and good prices, can't go wrong!

  • Price assessment: Great price
  • Services: Body & Trim
Hossain Iqbal4 reviewsTotal number of Google reviews Hossain has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work. Car looks like.

Ted Gage5 reviewsTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did outstanding work for a fair price in a fast timeframe I would recommend this shop to anyone. I had a very deep gouge and scrape to bare metal 6” long on the rear door panel of my Subaru Outback and the repair was absolutely flawless and matched the rest of the panels perfectly.

  • Price assessment: Great price
  • Services: Painting
Wing Lo13 reviewsTotal number of Google reviews Wing has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike and Hassan are the best .big or small issues they will take care of it like new . I recommend them to anyone .

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim, Service not listed
Response from the owner · a month ago

Thank you for the great review ! We truly appreciate your business! — 21st Auto Body

Mike Vasquez8 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took my 2013 Acadia Denali to have some dents, rear bumper scratches as well as some other dings & nicks. Hassan and his crew did an amazing job. My truck looks like it just came out of the Showroom. Hassan said the car would be ready in about 7-10 days, and true to his word, it was read in 8 days. If you’re looking for a fair and honest body shop that does great work, this is the place for you. Thanks again Hassan

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
Response from the owner · a month ago

Thank you for the great review ! We truly appreciate your business ! — 21st Auto Body

First Klass KinG3 reviewsTotal number of Google reviews First has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just got some work done on a 2026 and I couldn't be more pleased

Response from the owner · a month ago

Thank you for the great review ! We truly appreciate your business ! — 21st Auto Body

olivia s1 reviewTotal number of Google reviews olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

21st Auto Body is the best body shop I have ever been to. I visited multiple collision shops before them, but my heart told me this was the one I could trust. I first dealt with Mike, and his son made everything so easy and explained the whole process . I also love that it is a family business because you can tell they truly care about their customers. They were so honest and helpful. I would definitely recommend 21st Auto Body to anyone!

Response from the owner · a month ago

Thank you for your support ! We appreciate you choosing 21st Auto Body !

Sarah Margolies4 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I needed my bumper repaired. 21st St. auto body shop gave me a great price and had it fixed in an hour and a half. I’m very grateful for their wonderful work. The people who work there are honest and kind.

21 St Auto Body Inc on Google Maps →

Business details

  • Address: 138 21st St, Brooklyn, NY 11232
  • Phone: (718) 499-8008
  • Service area: New York, NY