Contractor · Springfield, IL · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%91+23.7Value 15%100+15.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★34 Google reviews · 7 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that the company handles raccoon, skunk, and bird removal with prompt same-day service, fair pricing, and professional communication. Reviewers frequently highlight the staff's knowledge, honesty, and willingness to explain solutions without overcharging. The owner actively engages with feedback, replying to a high percentage of reviews. One low-star review criticized an employee for using inappropriate language during a consultation, noting a lack of professionalism in that specific interaction.
Google rating: 4.9 out of 5 from 34 reviews (97% five-star).
Reviews on this page: 34 Google reviews (34 with written comments, 3 with photos).
Owner responses: the business replied to 79% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.217 Nuisance Wildlife Control: 91/100 on this factor. Category median: 94.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.217 Nuisance Wildlife Control: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.217 Nuisance Wildlife Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.217 Nuisance Wildlife Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
Bar = this company · dark tick = category median.
Star ratings
34 Google reviews we collected
4.9of 5
5 stars3397%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
99%praise
Praise7999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price655%
Reasonable436%
Overpriced00%
Not sure19%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2126%
Staff & attitude1721%
Would recommend1519%
Price & value911%
Communication810%
Quality & results68%
Honesty & trust45%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came right out and got my raccoons out of my attic, super friendly, responsive, and awesome people to work with.”
“He was friendly, reliable, professional, and got the job done.”
“I would highly recommend 217 Nuisance Wildlife Control!”
“Instead; they quickly chased off our bird and gave us some repair pointers to avoid future invasions with a very fair price for their time.”
“He responded right away when I called and took the time to explain things.”
“They are very professional, thorough, and respectful!”
“After almost being scammed by a large bug company, Keith came out and gave us an honest opinion and saved us over $5,000!”
People customers mention
Keith5 reviews
Ryan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CClaire6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I would highly recommend 217 Nuisance Wildlife Control! Keith was fantastic to work with. He was friendly, reliable, professional, and got the job done. He also went above and beyond by recommending a great contractor for the repairs. I really appreciated his help and would absolutely recommend him to anyone needing wildlife control services!
Reasonable price
MMelissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Appreciated the advice and information on pest control. When a company focuses more on the consumer needs than the money- it’s a breath of fresh air. Extremely helpful! Highly recommend.
Not sureService not listed
DDavidLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Awesome company! Came right out and got my raccoons out of my attic, super friendly, responsive, and awesome people to work with. If you have wildlife issues these are the guys to call
KKathryn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
After almost being scammed by a large bug company, Keith came out and gave us an honest opinion and saved us over $5,000! I can’t recommend him enough!
AAngelineLocal Guide · 84 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Keith Kenny at 217 Nuisance wildlife control gave me good solid advice regarding the SKUNK in my garage and inside my home. Followed his 1st suggestion and the skunks seems to be gone today. No more holes in my garage door, no containers overturned. To me that says he's gone. Just need to follow the reast of his…
Reasonable priceService not listed
RRandy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Keith came to the house and promptly removed a mother skunk and seven babies. He was going to trap them but located them on a neighbors property. We were relieved to get them removed. They had sprayed but the damage was limited. I would not hesitate to use his services again.
I would highly recommend 217 Nuisance Wildlife Control! Keith was fantastic to work with. He was friendly, reliable, professional, and got the job done. He also went above and beyond by recommending a great contractor for the repairs. I really appreciated his help and would absolutely recommend him to anyone needing wildlife control services!
Price assessment: Reasonable price
M
Melissa Behl4 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Appreciated the advice and information on pest control. When a company focuses more on the consumer needs than the money- it’s a breath of fresh air. Extremely helpful! Highly recommend.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 2 months ago
Thank you, Melissa. We're so glad our advice and information were helpful and that you felt we put your needs first. We appreciate the recommendation and are here anytime you need pest control assistance.
D
David TeitsortLocal Guide · 23 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Awesome company! Came right out and got my raccoons out of my attic, super friendly, responsive, and awesome people to work with. If you have wildlife issues these are the guys to call
Response from the owner · 2 months ago
Thank you, David. We’re glad we could remove the raccoons from your attic quickly and that our team was friendly and responsive. We appreciate you recommending us to others with wildlife issues. If you ever need help again, give us a call.
K
Kathryn Ryan1 reviewiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
After almost being scammed by a large bug company, Keith came out and gave us an honest opinion and saved us over $5,000! I can’t recommend him enough!
Response from the owner · 2 months ago
Kathryn, thank you so much for your kind words and for trusting us. We're glad Keith could give an honest assessment and help you avoid that costly mistake. We appreciate your recommendation and are here anytime you need us.
A
Angeline SevernsLocal Guide · 84 reviewsiTotal number of Google reviews Angeline has written across all businesses on Google Maps, not just this one.
Keith Kenny at 217 Nuisance wildlife control gave me good solid advice regarding the SKUNK in my garage and inside my home. Followed his 1st suggestion and the skunks seems to be gone today. No more holes in my garage door, no containers overturned. To me that says he's gone. Just need to follow the reast of his advice and I'm sure we'll be rid of the smell in our house, garage and both vehicles. Highly recommend Keith Kenny. Thank you.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you, Angeline. We're glad Keith's first suggestion worked and that you’re seeing fewer signs of the skunk. Following his remaining recommendations should help eliminate the odor in your house, garage and vehicles, and we’re available if you need further assistance. We appreciate your high recommendation and will pass your thanks along to Keith.
D
Debra2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Keith came to the house and promptly removed a mother skunk and seven babies. He was going to trap them but located them on a neighbors property. We were relieved to get them removed. They had sprayed but the damage was limited. I would not hesitate to use his services again.
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 months ago
Thank you, Randy, for the great review. We’re glad Keith was able to promptly remove the mother skunk and her seven babies and that the spraying damage was limited. We appreciate your trust and are happy to be your go-to for wildlife removal. Please call us anytime you need assistance in the future.
R
Rylie Bearden9 reviewsiTotal number of Google reviews Rylie has written across all businesses on Google Maps, not just this one.
Keith was extremely knowledgeable and helpful getting rid of my mama raccoon and kids out of my attic. Came back multiple days in a row at until they were all gone.
Response from the owner · 5 months ago
Thank you for the kind review, Rylie. We’re glad Keith could safely and thoroughly remove the mama raccoon and her kits from your attic and stayed until they were all gone. We’ll pass your praise along to him. Please reach out if you need anything else.
L
Lisa Bridges1 reviewiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I would like to thank Keith for helping with my raccoon situation! He went above and beyond to help me! He responded right away when I called and took the time to explain things. Keith is very knowledgeable and professional and highly recommend him to everyone!
Response from the owner · 5 months ago
Thank you so much for your kind words! I’m glad I could help with your raccoon situation and that my response and explanation corrected your issue. It was a pleasure assisting you — I appreciate the recommendation. If you ever need help again, please don’t hesitate to call.
— Keith
J
John Armstrong1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Very knowledgeable with decades of experience. Professional problem solvers that are happy to explain the process. Buy local.
Price assessment: Great price
Response from the owner · 6 months ago
Hi John — Thank you for the kind words and for supporting a local business! We appreciate your trust and are glad our team could help. If you need anything else, don’t hesitate to reach out.
