Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts
Customers consistently praise the company for rapid emergency response, professional communication, and fair pricing during services like water heater replacement and drain snaking. However, low-star reviews highlight recurring issues with significant price discrepancies, failed repairs, and missed appointment windows that led to unresolved problems and aggressive billing interactions.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
645 Google reviews we collected
Phrases our text analysis found in 602 written reviews
Price verdicts customers left with their Google review
Middle half of what 53 customers paid ($406–$1.5k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 602 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had a late night plumbing issue, Candace responded to the call immediately and was resourceful.”
“Despite of the fact that THEY delayed my appointment.”
“The work was done professionally, and everything was handled efficiently.”
“Apparently I’m disrespectful for not wanting to pay their price”
“I would definitely recommend them to anyone looking for reliable plumbing!”
“I feel hustled and will not recommend this company to anyone.”
“I had a great experience with this plumbing company.”
“Had a problem with my heat not working die to some bad wiring.”
“Candace was fantastic, super communicative and helpful.”
“The price for an emergency in coming the same day was reasonable.”
“If this is a policy of theirs to prevent scammers or being ripped off, then that’s fine, we were happy to find someone else.”
“Overall, I am extremely pleased to have discovered a reliable plumbing company and will certainly use their services again!”
“24 Hour Emergency Plumbing fit the bill so perfectly, I would have been skeptical of being scammed if not for the other great reviews of this place.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired 24 Hr. Emergency Plumbing & Hot Water Heater for 8 kinds of job. Pick one to see what they paid and said.
Candace was fantastic, super communicative and helpful. Robert arrived on a Sunday morning and helped us snake a drain after the city sewer backed up into our basement. Very pleased with the service and highly recommend!
Candice was very professional and she got the job done on a major sewer line blockage without giving up.
My water heater broke unexpectedly and was able to get the unit assessed and replaced within 24hrs. Staff was professional and flexible, going above and beyond by removing and helping sort out refund of defective unit.
24-Hour Emergency Plumbing replaced 2 gas water heaters at my home in Brooklyn. The crew was great, the installation was clean, and everything seems to be working well. Candace was easy to work with and helped make the entire process go smoothly. Very happy with the result.
Great service at great price also really fast response I will be calling should I need more help
Candace was incredibly helpful, patient and polite. She came out at midnight after a snowstorm to help with a clogged pipe causing a leak. Quick, courteous and professional. Highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 56 | $124–$417 |
| Water heater installation | 56 | $1.1k–$2.4k |
| Drain cleaning | 54 | $148–$393 |
| Plumbing pipe repair | 24 | $228–$988 |
| Water heater repair | 24 | $104–$380 |
| Plumbing leak detection | 19 | $122–$454 |
| Sewer cleaning | 14 | $176–$470 |
| Plumbing leak repair | 13 | $317–$1.7k |
4.9 ★★★★★ 645 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I called after hours and they came promtky
We appreciate the opportunity to earn your business!
Candace is amazing. Had a late night plumbing issue, Candace responded to the call immediately and was resourceful.
⭐⭐⭐⭐⭐ I had a great experience with this plumbing company. They did a great job installing my water heater and cleaning out the drains. The work was done professionally, and everything was handled efficiently. I appreciate their hard work and attention to detail. I would definitely recommend them to anyone looking for reliable plumbing! Thanks
We appreciate your choice in selecting our services.
Quick and fast service
We appreciate your choice in selecting our services.
My toilet was backup at 3am, 24 hr emergency plumbing came into one hour to resolve my issue, I highly recommend
We appreciate your choice in selecting our services.
Super responsive and nice.
We appreciate your choice in selecting our services.
Candace was fantastic, super communicative and helpful. Robert arrived on a Sunday morning and helped us snake a drain after the city sewer backed up into our basement. Very pleased with the service and highly recommend!
We appreciate the opportunity to earn your business!
Candice was very professional and she got the job done on a major sewer line blockage without giving up.
We appreciate the opportunity to earn your business.
Fast and clean service. Would recommend services to other people.
We appreciate the opportunity to earn your business.
RESPECTFUL, COURTEOUS, AND QUICK!!!
We appreciate your choice in selecting our services.
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Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts
