Experts Reviews · Company report
24 Hr. Emergency Plumbing & Hot Water Heater logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

24 Hr. Emergency Plumbing & Hot Water Heater

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 645 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.24 Hr. Emergency Plumbing & Hot Water Heater is better than 93% of gas contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 89% of gas contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.24 Hr. Emergency Plumbing & Hot Water Heater is better than 91% of gas contractors.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 99% of gas contractors.A
99

Reviews for your job

Customers hired 24 Hr. Emergency Plumbing & Hot Water Heater for 8 kinds of job.

24 Hr. Emergency Plumbing & Hot Water Heater for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$324
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Faucet repair”

Queen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great Team of people to work with. Excellent and affordable service at a reasonable price. I am so glad that found you. After all the horror stories and experiences I’ve had, finding you all last minute at such a pressing time and have you come through successfully. I have started spreading the word to all I know…

Reasonable priceToilet repairShower installationDrain cleaning
Franz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert was super great. I got my bathroom tub resealed, no further leaks. I am thankful.

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Dwight1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Roberto was very helpful in clearing the debrises from the trap line at the house caused by a contractor cleaning the city sewer line. Roberto was very polite and friendly and very knowledgeable in his job. I'll give him a 5 star. Thank you

CleaningFaucet installationInstall flooring+ Responsiveness+ Punctuality+ Quality
Keren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

An angel named Candace just helped me prevent an emergency bathtub overflow situation over the phone—it is 5 in the morning—and is sending someone to fix the problem in a few hours. This place rules. Thank you so much.

Faucet repairService not listed+ Responsiveness
Elena8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

24Hr EPR was the only service who not just answered my at 2:30 am, but also helped right away. Candice spent an hour on the phone with me, walking me through steps to stop water leak. They also gave me the earliest service appointment in the morning (to compare, the other service who picked up had only noon…

Faucet repair+ Responsiveness+ Quality+ Professionalism
Stephanie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Team is incredible, highly responsive and always ready to help. This is my second time working with them, and I’m always impressed. Thank you for all you do!

Faucet repair+ Responsiveness+ Punctuality+ Quality
eisom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional friendly on time as well as excellent communication

Faucet repairService not listed+ Responsiveness+ Punctuality+ Quality
Cassandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

I called them and within 24 hours, I had an appointment to replace my faucet. Plumber was professional and offered a great price unlike some other companies.

Faucet repair+ Responsiveness+ Quality+ Professionalism
bkardi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I needed a complicated kitcken faucet to be replace, it took him over 2 hours, however it was a $250 well spent.

Customer photo from bkardi's review
Faucet installationFaucet repair+ Responsiveness+ Professionalism+ Value
kfighter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repairFaucet repair
Angella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality

Price

$580+59% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 36%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair56$124–$417
Water heater installation56$1.1k–$2.4k
Drain cleaning54$148–$393
Plumbing pipe repair24$228–$988
Water heater repair24$104–$380
Plumbing leak detection19$122–$454
Sewer cleaning14$176–$470
Plumbing leak repair13$317–$1.7k

Compare with