Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
24 Hr. Emergency Plumbing & Hot Water Heater logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

24 Hr. Emergency Plumbing & Hot Water Heater

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 645 Google reviews

📞 Call (518) 335-4282Request a call backWebsite ↗

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.24 Hr. Emergency Plumbing & Hot Water Heater is better than 93% of gas contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 89% of gas contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.24 Hr. Emergency Plumbing & Hot Water Heater is better than 91% of gas contractors.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 99% of gas contractors.A
99

Reviews for your job

Customers hired 24 Hr. Emergency Plumbing & Hot Water Heater for 8 kinds of job.

24 Hr. Emergency Plumbing & Hot Water Heater for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$317–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Plumbing leak repair”

Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super responsive and nice.

Paid $400–600Not surePlumbing leak detectionPlumbing leak repair
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Candace was incredibly helpful, patient and polite. She came out at midnight after a snowstorm to help with a clogged pipe causing a leak. Quick, courteous and professional. Highly recommend!

Paid $1,000+Reasonable pricePlumbing leak repair
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We called 7 plumbers for an emergency service during the deep freeze and the only to answer was Candace. Within 20 minutes the water main was shutoff. AAA+

Plumbing leak repair
Eddie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This is our second time using 24 hour Emergency. Candace was very communicative and was able to get a plumber over to replace a leaking radiator. Price estimate was communicated ahead of time and stayed within the range. We had a very positive experience and will be using them for sump pump work in the future

Paid $1,000+Reasonable pricePlumbing leak repair
Christie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I will recommend 24 Hr. Emergency Plumbing for any plumbing issues. My kitchen sink was clogged and the drain pipe was cracked. I was looking for a plumbing company that could resolve the issue the same day. Roberto was able to unclog the kitchen drain pipe and replace the cracked pipe for a new one. He was very…

Reasonable priceDrain cleaningPlumbing leak repair
dani1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

These are the people you want in a crisis, trust me!! I'm coming off of a wild 24 hours: A clogged drain led to nasty gunk water allllll over my bedroom which then led to flooding in my cellar. Doo doo water all up and through my home, can you hear me? Disgusting!!! Ew!!!! Unfortunately I was unable to pack all my…

Reasonable priceToilet repairDrain cleaningSump pump repair
Queen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great Team of people to work with. Excellent and affordable service at a reasonable price. I am so glad that found you. After all the horror stories and experiences I’ve had, finding you all last minute at such a pressing time and have you come through successfully. I have started spreading the word to all I know…

Reasonable priceToilet repairShower installationDrain cleaning
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

24 Hr. Emergency Plumbing Drain Cleaning was very good and on time. I was able to get my main sewage line hydro-jetted the same day.

Paid $1,000+Great pricePlumbing leak repair
Amin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend this company, got my triple lever replace in my bathroom tub.

Reasonable pricePlumbing leak repair
Kara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Candace and Dwight truly saved the day. We had a plumber come in earlier yesterday to install dishwasher, kitchen sink and connect refrigerator to water supply for the ice maker. Next thing you know water is pouring out of the dishwasher and refrigerator connections causing a massive water leak through our brand new…

Paid $1,000+Plumbing leak repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert was fantastic. Very very happy and satisfied with the service.

Plumbing leak repair+ Responsiveness
JoshuaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Use this company for a last minute job and they were fantastic! They answered the phone right away, and gave helped me the same night. Very professional and courteous. Price was fair and they are upfront with the price. I will be using this company for all emergencies moving forward. Give them a call if you need a…

Plumbing leak repair+ Responsiveness+ Punctuality+ Professionalism
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We found this experience to be wonderful. Candace and her team were reliable, effective, kind, fair, and communicative. We highly recommend this service, especially because of the leadership of Candace.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality

Price

$580+59% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 36%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair56$124–$417
Water heater installation56$1.1k–$2.4k
Drain cleaning54$148–$393
Plumbing pipe repair24$228–$988
Water heater repair24$104–$380
Plumbing leak detection19$122–$454
Sewer cleaning14$176–$470
Plumbing leak repair13$317–$1.7k

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