Experts Reviews · Company report
24 Hr. Emergency Plumbing & Hot Water Heater logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

24 Hr. Emergency Plumbing & Hot Water Heater

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 645 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.24 Hr. Emergency Plumbing & Hot Water Heater is better than 93% of gas contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 89% of gas contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.24 Hr. Emergency Plumbing & Hot Water Heater is better than 91% of gas contractors.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 99% of gas contractors.A
99

Reviews for your job

Customers hired 24 Hr. Emergency Plumbing & Hot Water Heater for 8 kinds of job.

24 Hr. Emergency Plumbing & Hot Water Heater for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$470
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Sewer cleaning”

Shella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★

I called after hours and they came promtky

Paid $400–500Reasonable priceSewer cleaning
Katrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Candace was fantastic, super communicative and helpful. Robert arrived on a Sunday morning and helped us snake a drain after the city sewer backed up into our basement. Very pleased with the service and highly recommend!

Paid $600–800Reasonable priceDrain cleaningSewer cleaning
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Candice was very professional and she got the job done on a major sewer line blockage without giving up.

Paid $600–800Not sureDrain cleaningSewer cleaning
Rob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Candace and Roberto were attentive, professional and able to fix multiple issues in my basement with mere hours’ notice. They were able to answer every question, and I highly recommend and applaud the services they provide.

Paid $1,000+Reasonable priceWater heater installationDrain cleaningSewer cleaning
Matthew8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great to deal with. Came quickly and fixed the issue. Easy communication with the dispatcher and field guys were nice and very professional.

Reasonable priceSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
JoseLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had an emergency with our exterior drain cleaner/sewer line on the 4th of July. As you can imagine, it was incredibly difficult to find someone available, especially with our basement beginning to flood. Thankfully, this team came through. I was told they’d arrive within 30 minutes—and they did. They were…

Customer photo from Jose's reviewCustomer photo from Jose's review
Drain cleaningSewer cleaning
Keisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

The service was excellent, they cleaned the U-Trap that had over flowed & flooded the whole basement. Their equipment made the job very much easy & worth it for a cost-effective price. 👏👍

Sewer cleaning
Ronald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Candace was amazing. She went above and beyond.

Sewer cleaning+ Responsiveness+ Quality+ Professionalism
Meg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! They came within 30 minutes and fixed our backup in less than 30 minutes. Highly recommend!

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Words cannot express how grateful I am for Candice and her team. It was 1am and my basement was flooding from the toilet. It's pouring outside and it's a Saturday. I tried to close the toilet valve but the water kept spewing. My mind was in a state of panic but Candice was very patient and reassured me through the…

Plumbing leak detectionToilet repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
E.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Two servicemen showed up as expected and quickly assessed the problem. They proceeded to immediately clean our sewer line. The service is a great value in an emergency.

Sewer cleaning+ Responsiveness+ Punctuality+ Professionalism
Andrew8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very quick and responsive. Helped me out when and I how I needed. Respectful and professional.

Sewer cleaning+ Responsiveness+ Punctuality
Janie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were extremely professional and knowledgeable. I would not hesitate to use them again.

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Owen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer cleaning

Price

$580+59% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 36%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair56$124–$417
Water heater installation56$1.1k–$2.4k
Drain cleaning54$148–$393
Plumbing pipe repair24$228–$988
Water heater repair24$104–$380
Plumbing leak detection19$122–$454
Sewer cleaning14$176–$470
Plumbing leak repair13$317–$1.7k

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