Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
24 Hr. Emergency Plumbing & Hot Water Heater logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

24 Hr. Emergency Plumbing & Hot Water Heater

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 645 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.24 Hr. Emergency Plumbing & Hot Water Heater is better than 93% of gas contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 89% of gas contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.24 Hr. Emergency Plumbing & Hot Water Heater is better than 91% of gas contractors.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 99% of gas contractors.A
99

Reviews for your job

Customers hired 24 Hr. Emergency Plumbing & Hot Water Heater for 8 kinds of job.

24 Hr. Emergency Plumbing & Hot Water Heater for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 6 Google reviews tagged “Sewer repair”

Franz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert was super great. I got my bathroom tub resealed, no further leaks. I am thankful.

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
StephenLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My apartment was flooding badly, as well as the boiler ro and meter room. Candace and Robert were very responsive to my call, gave accurate ETA for service and got the job done in 5-10. Very thankful for the fast response and cleanup, will definitely use again!

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
ulyess2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent 24 hour service. They responded to a leak at midnight and took care of one problem and another we didn’t know we had. The final bill was even well below the initial quote. Highly recommended and we will use them for future service.

Plumbing leak detectionSewer repair+ Responsiveness+ Punctuality+ Quality
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

There are only three names you need to know for outstanding Plumbing: 24 Hour Plumbing, Candace and Brian. Hurricane Ida hits on a holiday weekend and most of New York is underwater and my business that is responsible for two hundred people is flooding. I call my plumber and explain that my business is in very…

Plumbing leak detectionSewer repair+ Responsiveness+ Punctuality+ Quality
CarolynLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service was quick and efficient. I called and the team was here overnight within and hour and got the job done.

Sewer repair
Dayo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Punctuality+ Quality

Price

$580+59% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 36%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair56$124–$417
Water heater installation56$1.1k–$2.4k
Drain cleaning54$148–$393
Plumbing pipe repair24$228–$988
Water heater repair24$104–$380
Plumbing leak detection19$122–$454
Sewer cleaning14$176–$470
Plumbing leak repair13$317–$1.7k

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