Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
24 Hr. Emergency Plumbing & Hot Water Heater logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

24 Hr. Emergency Plumbing & Hot Water Heater

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 645 Google reviews

📞 Call (518) 335-4282Request a call backWebsite ↗

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.24 Hr. Emergency Plumbing & Hot Water Heater is better than 93% of gas contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 89% of gas contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.24 Hr. Emergency Plumbing & Hot Water Heater is better than 91% of gas contractors.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.24 Hr. Emergency Plumbing & Hot Water Heater is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.24 Hr. Emergency Plumbing & Hot Water Heater is better than 99% of gas contractors.A
99

Reviews for your job

Customers hired 24 Hr. Emergency Plumbing & Hot Water Heater for 8 kinds of job.

24 Hr. Emergency Plumbing & Hot Water Heater for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$664–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8

All 7 Google reviews tagged “Toilet installation”

Queen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great Team of people to work with. Excellent and affordable service at a reasonable price. I am so glad that found you. After all the horror stories and experiences I’ve had, finding you all last minute at such a pressing time and have you come through successfully. I have started spreading the word to all I know…

Reasonable priceToilet repairShower installationDrain cleaning
Allen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had my toilet installed today, the tech was amazing and sharp. Within, 2 hours I have my replacement done

Toilet installation+ Quality
Francisco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is one of the greatest companies I have been fortunate to meet. Robert, the plumber, contractor, carpenter, and more, has a dedication to no other. Whether it is staying long hours insuring your hot water heater is working 100% to making sure the mount of your tv is 100% installed even it means creating a…

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Marcella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Literally the day we moved in to our new apartment, our cat trapped himself behind our toilet. After trying many different services, these were the folks that came through for us. While the kitty rescue did require the toilet to be removed, they got him out and reinstalled the same toilet as quick as it was off.…

Toilet installationService not listed+ Responsiveness+ Quality+ Professionalism
Think4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got my toilet replace today Excellent work Rob!

Toilet installation+ Professionalism
Camie05613 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

I called the company at 6am, they did not arrive until 1pm :'( I did get my hot water tank replace after he went to the plumbing store three times for parts. I have hot water now, and thats what really counts.

Toilet installationWater heater installation
Angella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality

Price

$580+59% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 36%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair56$124–$417
Water heater installation56$1.1k–$2.4k
Drain cleaning54$148–$393
Plumbing pipe repair24$228–$988
Water heater repair24$104–$380
Plumbing leak detection19$122–$454
Sewer cleaning14$176–$470
Plumbing leak repair13$317–$1.7k

Compare with

Brooklyn Plumber Co logoBrooklyn Plumber CoExperts Score 100New York · 5.00★Mark Henry Plumbing and Heating Corp logoMark Henry Plumbing and Heating CorpExperts Score 99New York · 5.00★Brooklyn Plumber logoBrooklyn PlumberExperts Score 98New York · 4.98★