How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty91−0.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE24 Hr. Emergency Plumbing & Hot Water Heater
New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 645 Google reviews
Report card
Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired 24 Hr. Emergency Plumbing & Hot Water Heater for 8 kinds of job.
24 Hr. Emergency Plumbing & Hot Water Heater for water heater installation
Clear ✕All 56 Google reviews tagged “Water heater installation”
⭐⭐⭐⭐⭐ I had a great experience with this plumbing company. They did a great job installing my water heater and cleaning out the drains. The work was done professionally, and everything was handled efficiently. I appreciate their hard work and attention to detail. I would definitely recommend them to anyone looking for reliable plumbing! Thanks
RESPECTFUL, COURTEOUS, AND QUICK!!!
My water heater broke unexpectedly and was able to get the unit assessed and replaced within 24hrs. Staff was professional and flexible, going above and beyond by removing and helping sort out refund of defective unit.
Thank you to Candace and Robert for coming to do an emergency evaluation and change of our leaking water heater. Their response was prompt, and they fully addressed any questions and concerns that we had.
24-Hour Emergency Plumbing replaced 2 gas water heaters at my home in Brooklyn. The crew was great, the installation was clean, and everything seems to be working well. Candace was easy to work with and helped make the entire process go smoothly. Very happy with the result.
I highly recommend this company, professional and very informative. I got my hot heater replaced in the middle of the night. Got my unit back up in running in 4 hours. I thank you.
I reached out to this company for the installation of a new hot water heater and without hesitation Candace was able to respond right away and schedule the installation at my earliest convenience. She arrived on time, worked efficiently and had everything installed without any issues. Overall, I'm very satisfied…
Highly recommend Candace and the 24 Hr. Emergency Plumbing team. We needed help fast on Friday night, and they delivered efficient, responsive, and professional service. They explained everything throughout the job and made sure to clean up before leaving. Also, the price quoted was the price paid—no surprises! We will definitely use them again!
24 Hr. Emergency Plumbing was able to replace my hot water heater, same day. I highly recommend this company.
We truly appreciate the level of service, water heater replacement was smooth & fast.
Super polite and very informative, I got my hot water replaced in 2 hours, with no delays, smooth process.
Candace was responsive and informative. I’ve worked with other professionals in the business that did not take the time to explain my options as thoroughly as Candace.
great service, very professional
They really cared about my issue and fixed it super fast. Kudos to their excellent service!
Brian was very professional and thorough in his approach. Although the problem wasn't easily solved, he did his best to figure it out and clearly outlined the next steps. I highly recommend. These guys know there trade.
We needed emergency repairs to our hot water heater during one of the coldest weeks this winter, and Candice and Dwayne were incredible. The moment I told Candice about our problem, she took it on as her own, and was determined to find the fastest and cheapest solution even though we had never hired her before. She…
I had a last minute job that needed immediate attention, and when I called, Candice took the time to share her expert advice regarding my water heater. She recommended an upgrade, something I already knew was necessary but had been putting off. Not only did Candice and her team complete the job that same weekend,…
Great service and knowledgeable, I would highly this company. I got my hot water heater replacement, the same day.
Candace and Roberto were attentive, professional and able to fix multiple issues in my basement with mere hours’ notice. They were able to answer every question, and I highly recommend and applaud the services they provide.
She did an amazing job and was very responsive and walked me through everything I would highly recommend.
Fast, efficient, and honest. We are grateful that 24Hr. Emergency Plumbing lived up to their name. Truly a great experience when emergency service is needed. Robert and Roberto did great work!
Got my boiler replaced in two hours, super fast & professional.
My hot water heater was leaking at 5am, I got them to replace my unit by 8am.
Plumbers were all very professional and on time. They were patient with me in answering all my questions and seemed very knowledgeable. I recommend 100%
Another success with 24 Hr. Plumbing, got my boiler service and hot water heater replaced.
This company has grate service . They were able to complete my hot water heater replacement in a timely manor and not leave a mess . Two thumbs up , would use them again .
I got my boiler service do the winter 2025, I highly recommend, satisfied customer here.
Excellent Service
Dwight visited my 4 family, and was able to give me a good price on my boiler.
Called for an emergency with my water heater; plumber was SUPER communicative on ETA and even confirmed when they would arrive. Ended up not having to use them due to building plumber coming in time, but was very courteous and ready to address the issue quickly!
I received a receipt from National grid of my hot water heater, flue pipe having a leaded, I got this company to come with a few hours to fix issue.
I called, they answered. Fast, efficient, honest…I couldn’t have asked for a better experience. I needed my water heater replaced, and bc I have no clue, about water heaters, I am grateful that 24Hr. Emergency Plumbing lived up to their name. Candance came out w/in 30min of my call assessed what needed 2 be done &…
Great plumbing company, was quick and easy to deal with for a great price!
After calling several local plumbers who were supposed to be open for business on a Saturday morning but were unavailable, it was a relief to hear Candace’s cheerful voice. When I told her we had no hot water, she agreed to come immediately. When she couldn’t get our ancient water heater relit, she recommended a new…
Where do I start? Customer service and communication was great. The water heater broke and caused quite a bit of flooding in my basement. Candace was very responsive and came out right away. When it came to replacing the water heater, she kept me up-to-date every step of the way until the job was successfully…
Candace is awesome. She explained everything to our family expertly. They gave us immediate assistance and did a great job. I recommend them 1,000 times. They know their work and they are really an emergency service. Thank you guys!!!
Communicative, knowledgeable, fair, and thoroughly professional. Highly recommended without reservation
Called 24 Hour Emergency Plumbing and received a call back within 10 minutes after calling several places that couldn't help us. Robert serviced our water heater that broke early in the morning. He is very knowledgeable and professional. We were able to get a quote within the hour. The service was clean and fair…
It was early Sunday morning when I got the notice that the hot water stopped working in our garden rental apartment. Desperate to find someone (but not just ANYONE after a faulty installation of a water heater in our home the year before) I desperately searched for a local, available, affordable and competent…
Professional & efficient, Cleaned up after themselves also !! Great service!
Excellent service. I will use again and recommend 24 hour to friends.
I had to replace my hot water tank because it was leaking. I called on Sunday and they did the job in less than 24 hours. It was very professional, they were very nice, they replaced the water tank, and they were able to clean up everything. I am very happy with the outcome and I will definitely tell friends and…
If you've ever tried to get a plumber to take care of a plumbing issue that can't wait 4 or 5 days for service in NYC during the Christmas/New years season you'll know know that it's virtually impossible. I'm grateful to Candace and Robert at 24 Hour Emergency Plumbing for responding with a very high level of…
Work done to code for fair price.
I woke up to no hot water and a busted water heater. I called and the same day I had a water heater installed and hot water. Candace kept me updated throughout the day, and she was very helpful and responsive. Brian and Sammy did the installation, and they were very professional and answered any questions I had.…
Candice was very helpful she was on top of everything I needed an very professional. her workers did they thing ...for my mother in law ...thank yall so much on yall service...
Candice and team did a great jobb getting a new hot water tank installed and working, even with crazy circumstances to deal with and not so easy ways to get the tank in. Highly communicative and patient. They did a great job. Highly recommended.
Very. Friendly and concerned plumbers with excellent ccordinator. Always there for us during a hard time until the job was properly finished. My tenants worked well with her to get very needed heater installed. Also ethical and proper with price and payment and documentation. Highly recommended for emergency or ordinary jobing.
This is one of the greatest companies I have been fortunate to meet. Robert, the plumber, contractor, carpenter, and more, has a dedication to no other. Whether it is staying long hours insuring your hot water heater is working 100% to making sure the mount of your tv is 100% installed even it means creating a…
This company was lightening fast and very efficient. I called them at 1pm and by 6pm that same day my water heater was installed. Highly recommended company
I called the company at 6am, they did not arrive until 1pm :'( I did get my hot water tank replace after he went to the plumbing store three times for parts. I have hot water now, and thats what really counts.
My hot water tank just leaked out in my basement, I got my water tank completed in just under four hours, and he went to homedepot and pick it up for me. His work is neat and he is well organized. His secretary is awesome.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 56 | $124–$417 |
| Water heater installation | 56 | $1.1k–$2.4k |
| Drain cleaning | 54 | $148–$393 |
| Plumbing pipe repair | 24 | $228–$988 |
| Water heater repair | 24 | $104–$380 |
| Plumbing leak detection | 19 | $122–$454 |
| Sewer cleaning | 14 | $176–$470 |
| Plumbing leak repair | 13 | $317–$1.7k |
