iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 98 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★116 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
$241typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate this San Antonio mover five stars, highlighting punctuality, efficient scheduling, and careful handling of furniture. Customers frequently note clear communication, reasonable pricing, and polite staff who protect home surfaces during moves. The service includes wrapping items and setting up delivered goods. No recurring criticisms appear in the provided excerpts, which consist entirely of positive feedback regarding reliability and customer service.
Google rating: 5.0 out of 5 from 116 reviews (99% five-star).
Reviews on this page: 116 Google reviews (108 with written comments, 9 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 30, 2026.
Service: Furniture Delivery serving San Antonio, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other furniture delivery
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.2nd Chance Transport and Delivery: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.2nd Chance Transport and Delivery: 96/100 on this factor. Category median: 91.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.2nd Chance Transport and Delivery: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.2nd Chance Transport and Delivery: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.2nd Chance Transport and Delivery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
116 Google reviews we collected
5.0of 5
5 stars11599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
99%praise
Praise24799%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
$241-70% vs typical furniture delivery
Middle half of what 6 customers paid ($85–$692) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6928%
Speed & response6627%
Would recommend4719%
Price & value218%
Quality & results208%
Communication166%
Honesty & trust104%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…y walls or floors when moving out and to top it off, they are super polite and kind.…”
“Always prompt to return phone calls, quick to schedule the pick up (often same day) and usually show up early.”
“I would highly recommend them to friends and family and would use them again if the need arises.”
“They were very responsive, reasonably priced, professional, and efficient.”
“I was so impressed that I called the company’s owner to tell him what a great job his crew had done.”
“These guys came through to help my daughter move into her dorm 2 years ago, i contacted them 2 months ago thinking they were not working anymore.”
“Fantastic rates, on time and the communication was great.”
“They were very honest about time, and they made the entire process very easy.”
People customers mention
Joel18 reviews
Lincoln3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 2nd Chance Transport and Delivery for 4 kinds of job. Pick one to see what they paid and said.
SStacyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
These guys are great! Always prompt to return phone calls, quick to schedule the pick up (often same day) and usually show up early. They get the job done quickly, wrap all of the furniture that needs to be wrapped, Take care not to damage any walls or floors when moving out and to top it off, they are super polite and kind. Highly recommend!
Paid $1–500Reasonable price
YYvette7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Second chance movers were fantastic! Communication was great. They were efficient, courteous and well organized. I would highly recommend them to friends and family and would use them again if the need arises.
Paid $500–1,000Reasonable price
KKaren13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The guys were great and took care of the pieces. They were also great about fitting me in their schedules. Terrific communication!
Paid $1–500
KKaren7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wonderful moving company! Joel, the owner, was wonderful to work with and the two men who moved my large appliance could not have been more professional. They picked up and delivered the item promptly and perfectly. Highly recommend.
Paid $1–500Great price
NNicholasLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely fantastic experience. I have used other moving companies before, and 2nd Chance was by far the most professional and personable.
Fantastic rates, on time and the communication was great. They wrapped my dining set to ensure no damage would occur and treated it as if it was their own.
I would 100% use this company again.
These guys are great! Always prompt to return phone calls, quick to schedule the pick up (often same day) and usually show up early. They get the job done quickly, wrap all of the furniture that needs to be wrapped, Take care not to damage any walls or floors when moving out and to top it off, they are super polite and kind. Highly recommend!
Price assessment: Reasonable price
Price: $1–500
Response from the owner · 2 days ago
Thank you ma'am‼️ we always appreciate authentic feedback, we're here to help. 🙏🏼
L
Leah Fischer5 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Second chance movers were fantastic! Communication was great. They were efficient, courteous and well organized. I would highly recommend them to friends and family and would use them again if the need arises.
Price assessment: Reasonable price
Price: $500–1,000
K
Karen Collins13 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
If you’re planning a move, these are the guys you want. I first used them when I moved a lot of furniture and household items to a consignment store. I was so impressed that I called the company’s owner to tell him what a great job his crew had done. We started talking and I mentioned we were moving to Frisco. He said he could move us. I asked him to come to my house so he could see what we were moving. He was there the next day, made his assessment and gave me a great quote. We shook hands right then. On the morning of our move, he and his crew were at my house at 8:00 sharp. It took them about 2.5 hours to load everything. We all then headed north to Frisco. Since we were taking our refrigerator, the plan was to stop first at our new house to unload the refrigerator and hook it up so we could put our food in it. The next morning the crew was back to unload everything else. The guys on the crew were the nicest people one could hope to meet. We became more than customers and crew; we became friends. When they were ready to head back to San Antonio, there were hugs all around. Our move was more than going from one place to another; it was a great experience. I give them my highest recommendation.
Price assessment: Great price
Price: $4,000–4,500
K
Karen S7 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Wonderful moving company! Joel, the owner, was wonderful to work with and the two men who moved my large appliance could not have been more professional. They picked up and delivered the item promptly and perfectly. Highly recommend.
Price assessment: Great price
Price: $1–500
N
Nicholas StainoLocal Guide · 46 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Absolutely fantastic experience. I have used other moving companies before, and 2nd Chance was by far the most professional and personable.
Fantastic rates, on time and the communication was great. They wrapped my dining set to ensure no damage would occur and treated it as if it was their own.
I would 100% use this company again.
Price assessment: Great price
Price: $1–500
M
Megan StarlingLocal Guide · 8 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
2nd chance was such a lifesaver. They were very responsive, reasonably priced, professional, and efficient.
They worked quickly, and their energy was great!
They were very honest about time, and they made the entire process very easy.
I highly recommend using them for your next move!!
E
Elizabeth Okamura3 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Very helpful and efficient! They let me know they were running late and kept me updated on the arrival time, which wasn't that late. Joel was patient with me on the phone as I explained my confusing request, and the movers themselves were friendly and competent. I recommend them!
