Auto repair shop · Burleson, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★99 Google reviews · 17 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the shop for its detailed communication, including text updates and thorough inspection reports that explain repair options without pressure. Reviewers highlight fair pricing, prompt service completion, and the owner's responsiveness to inquiries. The only noted issue involves limited online visibility, as one reviewer mentioned the shop was closed and did not share its website address.
Google rating: 5.0 out of 5 from 99 reviews (99% five-star).
Reviews on this page: 99 Google reviews (97 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 15, 2026.
Service: Auto Repair Shop serving Burleson, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
360 Automotive Repair LLCAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.360 Automotive Repair LLC: 98/100 on this factor. Category median: 87.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.360 Automotive Repair LLC: 97/100 on this factor. Category median: 83.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.360 Automotive Repair LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.360 Automotive Repair LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
5.0of 5
5 stars9899%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
99%praise
Praise27599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1583%
Reasonable317%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust5118%
Price & value4617%
Would recommend4416%
Quality & results3914%
Speed & response3513%
Staff & attitude3212%
Communication3011%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rick was very transparent on what it would take to get the car repaired.”
“The price for the repair was reasonable and about 20% cheaper than another quote we had received.”
“I highly recommend Rick for all your automotive repair needs!”
“We cannot recommend 360 Automotive Repair LLC enough if you need auto work done.”
“Rick work on my daughter car I must say he done in excellent job.”
“Once my truck was there, within an hour I had an estimate on my phone and he explained to me what needed to be repaired and what could possibly wait.”
“Rick’s verbal communication and overall professionalism puts him above the rest.”
“…fix your car and send you on your way he actually takes the time to explain what's going on, makes sure you understand your options, and genuinely ca…”
People customers mention
Rick32 reviews
Honda13 reviews
Acura5 reviews
Accord3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 360 Automotive Repair LLC for 8 kinds of job. Pick one to see what they paid and said.
Dave3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I drive older cars because I put about 600 miles a week on them, so having a mechanic I can count on is a big deal. My Honda Accord was in pretty rough shape, and he got it all fixed up! The detailed inspection report made it easy to understand what needed attention, and their text update system was great for…
Great priceAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
JenniferLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Best auto repair experience I have ever had. Kind, thoughtful, and knowledgeable! Highly recommend
Jeremy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I came to Rick after another shop left my truck running worse than when it came in. Took it to Rick and he got my truck fixed up and running much better. I will definitely be back when I need more automotive repairs!
Nathan20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
What a great experience! I talked to Rick over the phone. I decided to take my truck to him based on his personality and the short conversation we had. Once my truck was there, within an hour I had an estimate on my phone and he explained to me what needed to be repaired and what could possibly wait. A day later,…
Great priceTransmissionSteering & suspension replacementWheel alignment
Jim7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Took my wife’s Infiniti to Rick for diagnosis and repair. Rick was very transparent on what it would take to get the car repaired. His process for quoting and recommending repairs is seamless. No pressure “upsell” on other recommendations for repairs based off of his multipoint inspection. Rick’s verbal…
Great priceGeneral repairs & maintenanceAuto engine diagnostic
Nelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rick at 360 Automotive Repair is the real deal. He doesn't just fix your car and send you on your way he actually takes the time to explain what's going on, makes sure you understand your options, and genuinely cares about getting it right. What sets him apart is his experience and his network. When he ran into…
Air & cabin filter replacementSteering & suspension repairWheel alignment
I drive older cars because I put about 600 miles a week on them, so having a mechanic I can count on is a big deal. My Honda Accord was in pretty rough shape, and he got it all fixed up! The detailed inspection report made it easy to understand what needed attention, and their text update system was great for keeping me informed throughout the process. Really appreciate the work and the communication. Highly recommend 360 Auto Repair!
Price assessment: Great price
Services: Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Engine repair, Auto battery maintenance, Auto maintenance, Auto brake replacement, Battery, Oil change
Response from the owner · 3 days ago
Thank you, Dave, for the kind words. We have worked on our process and continue to evolve to help the customer experience be the best it can be.
Thank you for trusting us with your vehicle. We appreciate your business!
Jennifer LambLocal Guide · 61 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Best auto repair experience I have ever had. Kind, thoughtful, and knowledgeable! Highly recommend
Response from the owner · a week ago
Thank you, Jennifer, for the kind words. We strive for our clients to have the best experience possible. Thank you for trusting us with your vehicles!
Rick
Stephanie Sundrud9 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Hands-down, the best. Friendly, Honest, fair, quick and efficient.
Price assessment: Great price
Services: General repairs & maintenance, Engine repair, Wheel alignment, Air conditioning, Auto maintenance, Auto brake replacement, Oil change
Response from the owner · 2 weeks ago
Thank you, Stephanie, for the kind words! We strive to provide the best customer service in the automotive repair industry. We appreciate your business and thank you for trusting us with your vehicle!
Jeremy3 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I came to Rick after another shop left my truck running worse than when it came in. Took it to Rick and he got my truck fixed up and running much better. I will definitely be back when I need more automotive repairs!
Response from the owner · a month ago
Thank you for the kind words, Jeremy! I'm glad we fixed your concern and was able to get you back on the road. Thank you for trusting us with your vehicle. We appreciate your business!
Nathan Canelos20 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
What a great experience! I talked to Rick over the phone. I decided to take my truck to him based on his personality and the short conversation we had. Once my truck was there, within an hour I had an estimate on my phone and he explained to me what needed to be repaired and what could possibly wait. A day later, the radiator was replaced, tie rod was replaced, rear transmission seal was replaced, and a brake fluid flush.
When I picked up my truck, Rick explained in detail everything he did and we had a few laughs
Great prices and good honest work!
I highly recommend 360 Automotive!
Thank you, Nathan, for the kind words. It was a pleasure meeting you and your dad. Hearing your family story about the family business made my day! We appreciate you trusting us with your vehicles!
Rick
Jim Logan7 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Took my wife’s Infiniti to Rick for diagnosis and repair. Rick was very transparent on what it would take to get the car repaired. His process for quoting and recommending repairs is seamless. No pressure “upsell” on other recommendations for repairs based off of his multipoint inspection. Rick’s verbal communication and overall professionalism puts him above the rest. I highly recommend Rick for all your automotive repair needs!
Price assessment: Great price
Services: General repairs & maintenance, Auto engine diagnostic
Response from the owner · a month ago
Thank you, Jim, for the kind words! It was a pleasure meeting you and your wife. We strive to give our customer the best experience possible. Thank you for trusting us with your vehicle!
Nelly4 reviewsiTotal number of Google reviews Nelly has written across all businesses on Google Maps, not just this one.
Rick at 360 Automotive Repair is the real deal. He doesn't just fix your car and send you on your way he actually takes the time to explain what's going on, makes sure you understand your options, and genuinely cares about getting it right. What sets him apart is his experience and his network. When he ran into something outside his scope, he didn't just shrug he personally connected me with the right person to handle it. That kind of integrity is rare. Highly recommend supporting this small business!
Thank you, Nelly, for the kind words. It was our pleasure taking care of you and your vehicle. We strive in educating our clients, so they have a good understanding of what we are going to be repairing on their vehicle. If we don't know the answer, we know someone who's does.
We appreciate you business!
Jimeika SpencerLocal Guide · 33 reviewsiTotal number of Google reviews Jimeika has written across all businesses on Google Maps, not just this one.
We recently purchased a used commuter Acura and wanted a full inspection on the vehicle in addition to addressing a noise in the rear back. Rick was professional, prompt, and kept us informed throughout the process. Going forward we will use him for all maintenance/repairs. We are so glad we found him and recommend his services 10/10!
Response from the owner · 2 months ago
Thank you Jimeika for the kind words! It was a pleasure meeting you and your husband. Whether it's maintenance or repairs, we always do our best for our customers to have the best experience possible.
We appreciate you trusting 360 Automotive Repair LLc with your vehicle!
Kathleen Blaydes2 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Great service. Sent pictures and video of the issue along with a detailed repair estimate. The price for the repair was reasonable and about 20% cheaper than another quote we had received.
Price assessment: Great price
Services: Steering & suspension repair
Response from the owner · 4 months ago
Thank you Kathleen for the kind words! The vehicle tells the story and it's our pleasure via video or photo to share that story with the vehicle's owners. We appreciate you trusting us with your vehicle.
Rick
Brandon Bledsoe3 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Great shop, they were very helpful and informative about the diagnosis of my Pilot. Didn’t try to push anything extra, and didn’t pressure me for the work I didn’t want done, even after showing me exactly what was wrong with my vehicle. Would recommend 100%
Price assessment: Reasonable price
Services: Engine repair, Brakes, Auto maintenance
Response from the owner · 4 months ago
Thank you Brandon for the kind words! It was our pleasure to take of you and your vehicle. We appreciate your business and earning your trust.
Rick
