Cleaning service · Elgin, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%99+15.1Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 52 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★63 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$660typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate 360 Hazardous Cleanup five stars based on sixty-three reviews, noting that the owner responds to all feedback. Customers frequently praise the company for handling biohazard, mold, and unattended death cleanups with professionalism, compassion, and thoroughness. Recurring themes include rapid response times, clear communication regarding logistics and insurance, and fair pricing. The team is often described as respectful and efficient, particularly when assisting property managers, real estate investors, and individuals dealing with sensitive or difficult situations.
Google rating: 5.0 out of 5 from 63 reviews (98% five-star).
Reviews on this page: 63 Google reviews (53 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 20, 2026.
Service: Property Cleanup Service serving Elgin, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
360 Hazardous CleanupProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.360 Hazardous Cleanup: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.360 Hazardous Cleanup: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.360 Hazardous Cleanup: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.360 Hazardous Cleanup: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.360 Hazardous Cleanup: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
5.0of 5
5 stars6298%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
98%praise
Praise13298%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable3100%
Overpriced00%
Not sure00%
$660+225% vs typical property cleanup services
Middle half of what 3 customers paid ($439–$962) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4130%
Quality & results2821%
Speed & response2619%
Would recommend2317%
Communication97%
Price & value54%
Honesty & trust32%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They helped us through a really difficult unattended death cleanup, and I’m very grateful for their professionalism and compassion.”
“They handled a decomposition cleanup with care and attention to detail.”
“After the terrible experience my mother had with another company, 360 Hazardous Cleanup showed up with the care, compassion and professionalism one wo…”
“After speaking with a few companies, 360 Hazardous Cleanup stood out immediately.”
“Highly recommend 360 Hazardous Cleanup for any of your needs, particularly in distressing situations!”
“I explained the situation and the urgency of needing the area cleaned and sanitized as soon as possible.”
“Andrew and his team came out immediately, gave a fair quote for remediation and executed the job flawlessly.”
“They were honest, kind, and exactly what I needed for this horrible situation.”
People customers mention
Andrew8 reviews
Candy3 reviews
Nicole3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 360 Hazardous Cleanup for 1 kind of job. Pick one to see what they paid and said.
Veronica7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Justin and his team were amazing! After the terrible experience my mother had with another company, 360 Hazardous Cleanup showed up with the care, compassion and professionalism one would expect in a difficult situation. Everything was very smooth from the logistics, which I handled remotely. To the team onsite who…
Paid $500+Reasonable priceCleaning & disinfection
Rachael10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
The team was responsive and professional from start to finish. They arrived within two hours of approval and thoroughly disinfected the veterinary ER to prevent cross-contamination of biohazard substances. The team was efficient, knowledgeable, and very pleasant to work with. While we hope we never need their…
MaryAnn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
As Real Estate Investors, we often have to clean up messes left in the houses we buy to renovate. The one we worked on this summer topped the list, leaving us hazardous human waste. Andrew and his group responded promptly to our call for help, handling our difficult situation as quickly as possible. I highly…
We were referred by local authorities in Oak Park, IL for a biohazard cleanup situation, and 360 Hazardous Cleanup did not disappoint. Professional from start to finish.
Response from the owner · 3 months ago
Thank you, Patrick. We appreciate the referral from Oak Park authorities and are glad our team delivered professional service from start to finish. If you need anything else, please contact us anytime. We’re here to help with any future needs.
dulal hossain1 reviewiTotal number of Google reviews dulal has written across all businesses on Google Maps, not just this one.
They helped us through a really difficult unattended death cleanup, and I’m very grateful for their professionalism and compassion.
Response from the owner · 3 months ago
Thank you for trusting us during such a difficult time. We’re grateful for your kind words about our team’s professionalism and compassion and honored we could help. If you ever need assistance again, please don’t hesitate to reach out.
fouad daci1 reviewiTotal number of Google reviews fouad has written across all businesses on Google Maps, not just this one.
After speaking with a few companies, 360 Hazardous Cleanup stood out immediately. They handled a decomposition cleanup with care and attention to detail.
Response from the owner · 3 months ago
Thank you, Fouad, for choosing 360 Hazardous Cleanup and for your kind review. We’re glad our team could provide careful, detailed service during a difficult decomposition cleanup. We appreciate your trust and are here if you ever need our assistance again.
barnabe DJAGBASSOU2 reviewsiTotal number of Google reviews barnabe has written across all businesses on Google Maps, not just this one.
Excellent biohazard cleanup company. Fast response and great communication.
Response from the owner · 3 months ago
Thank you, Barnabe, for the five-star review. We're glad our team could respond quickly and keep communication clear. Please reach out anytime if you need our services again.
Clinton Juma1 reviewiTotal number of Google reviews Clinton has written across all businesses on Google Maps, not just this one.
We were dealing with a very overwhelming situation and had already spoken to a few other companies and ultimately used 360 Hazardous Cleanup. They were just on another level, not to mention they are properly licensed, insured, bonded, and specialized. The other companies we called just fell completely short once we had 360 come out to help us.
Response from the owner · 3 months ago
Thank you, Clinton, for trusting 360 Hazardous Cleanup during such an overwhelming situation. We’re glad our licensing, insurance, bonding, and specialized team made a difference and that we could exceed your expectations. Hearing we stood out from other companies means a lot to the whole team. If you need anything in the future or have questions, please don’t hesitate to reach out.
Veronica Mack7 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Justin and his team were amazing! After the terrible experience my mother had with another company, 360 Hazardous Cleanup showed up with the care, compassion and professionalism one would expect in a difficult situation. Everything was very smooth from the logistics, which I handled remotely. To the team onsite who completed the clean-up with my mother present. Highly recommend 360 Hazardous Cleanup for any of your needs, particularly in distressing situations!
Price assessment: Reasonable price
Price: $500+
Services: Cleaning & disinfection
Response from the owner · 8 months ago
Thank you, Veronica, for the wonderful review and for recommending 360 Hazardous Cleanup. We’re so glad Justin and the team could provide the care, compassion, and professionalism your mother deserved and that the logistics went smoothly while you handled them remotely. It was a privilege to support your family during a difficult time. Please reach out anytime if we can help again.
Rachael Philpot10 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
The team was responsive and professional from start to finish. They arrived within two hours of approval and thoroughly disinfected the veterinary ER to prevent cross-contamination of biohazard substances. The team was efficient, knowledgeable, and very pleasant to work with. While we hope we never need their services again, they will absolutely be our first call if we do.
Price assessment: Reasonable price
Price: $500+
Services: Cleaning, Cleaning & disinfection, Deep clean, Hospital cleaning
Response from the owner · 9 months ago
Thank you, Rachael — we appreciate the kind words. We're glad our team could arrive quickly and thoroughly disinfect the veterinary ER to prevent cross-contamination. It's great to hear you found our crew efficient, knowledgeable, and pleasant to work with. We appreciate your trust and will be ready if you ever need us again.
MaryAnn RockCounter1 reviewiTotal number of Google reviews MaryAnn has written across all businesses on Google Maps, not just this one.
As Real Estate Investors, we often have to clean up messes left in the houses we buy to renovate. The one we worked on this summer topped the list, leaving us hazardous human waste. Andrew and his group responded promptly to our call for help, handling our difficult situation as quickly as possible. I highly recommend the work they performed. Excellent customer service.
Price assessment: Reasonable price
Price: $400–450
Services: Service not listed
Response from the owner · a year ago
Thank you for your kind words, MaryAnn! We’re glad to hear that Andrew and the team could assist you promptly and effectively during such a challenging situation. Your recommendation means a lot to us, and we appreciate your trust in our services. If you need help in the future, don’t hesitate to reach out.
Elizabeth HarnedLocal Guide · 157 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Andrew and his team worked a miracle with the assignment we gave him! Interior cat damage was overwhelming that a tenent left behind was professionally cleaned and restored. I would highly recommend their service. Andrew kept me informed through out the process.
Response from the owner · a year ago
Thank you for your wonderful review, Elizabeth! We're thrilled to hear that Andrew and the team were able to turn around the interior damage and restore your space. Keeping our clients informed is a priority, and we're glad that you appreciated the communication. We truly value your recommendation and look forward to helping you again in the future!
Carla Cooper-Dudley1 reviewiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
I work in senior housing and recently experienced an unfortunate situation where I needed help with cleanup. Unsure of how to handle it, I searched online and contacted 360 Hazardous. I explained the situation and the urgency of needing the area cleaned and sanitized as soon as possible.
I spoke with Andrew, who was fantastic. He explained each step of the process and provided an estimated wait time.
Within two hours, their crew arrived and did an exceptional job. They were very professional and paid great attention to detail. I will definitely be calling 360 Hazardous again if needed.
Services: Cleaning & disinfection
Response from the owner · a year ago
Thank you for your kind words, Carla. We're glad to hear that Andrew and our crew were able to assist you promptly and thoroughly during your challenging situation. Your appreciation for our attention to detail and professionalism means a lot to us. We look forward to being there for you again whenever you need our services.
