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4 Points Moving & Delivery

Mover · Fayetteville, AR · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%36+8.7Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty98−0.2Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 24 courier servicesPosition by Experts Score among all companies we track in this category. · better than 39%
4.7 ★★★★★ 57 Google reviews · 3 photos
93%five-star reviews
15%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Aug 2024latest review

4 Points Moving & Delivery at a glance

Customers rate the company 4.7 out of 5 based on 57 reviews, frequently praising punctuality, professional communication, and careful handling of items during last-minute moves. Reviewers often highlight the team's responsiveness to inquiries and ability to accommodate urgent requests with efficient service. However, some lower-rated feedback indicates a lack of initial in-person walkthroughs for estimating truck needs, with one customer describing the operation as less professional than larger moving firms.

  • Google rating: 4.7 out of 5 from 57 reviews (93% five-star).
  • Reviews on this page: 57 Google reviews (47 with written comments, 1 with photos).
  • Owner responses: the business replied to 12% of reviews.
  • Most recent review: August 9, 2024.
  • Service: Courier Service serving Fayetteville, Arkansas.

Data from Google, last updated October 29, 2026.

Score profile vs other courier services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

Satisfaction69Reliability36Craft & service98Value100Momentum–Replies to reviews71Satisfaction: 69 (median 83)Reliability: 36 (median 78)Craft & service: 98 (median 99)Value: 100 (median 100)Replies to reviews: 71 (median 49)
4 Points Moving & DeliveryCourier Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.4 Points Moving & Delivery: 69/100 on this factor. Category median: 83.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.4 Points Moving & Delivery: 36/100 on this factor. Category median: 78.D
36
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.4 Points Moving & Delivery: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.4 Points Moving & Delivery: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.4 Points Moving & Delivery: 71/100 on this factor. Category median: 49.B
71

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars5393%
  • 4 stars00%
  • 3 stars00%
  • 2 stars12%
  • 1 star35%

Praise vs complaints

Phrases our text analysis found in 47 written reviews

  • Praise9795%
  • Complaints55%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3130%
  • Speed & response2222%
  • Would recommend2020%
  • Quality & results1111%
  • Price & value1111%
  • Honesty & trust44%
  • Communication33%

What customers talk about

We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very professional and the boss has your best interest at heart.”
  • “Helped my company out in a tight bind and moved FAST!”
  • “Prices were great, quality was great, and I would recommend Zach and his team any day.”
    “We can't recommend them enough – they're simply the best!”
  • “The guys that moved me were efficient and very thorough with planning the truck packing.”
    “On the day of the move they messed up my initial time.”
  • “If you’re looking for an honest, hard working fair moving company THIS is the one!”
  • “punctual, professional, incredibly hard working, honest, helpful.”
  • “Their timeliness, excellent communication, and careful handling of our belongings make them truly stand out.”

People customers mention

  • Zach 3 reviews
  • Cody 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired 4 Points Moving & Delivery for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Bryce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Zack was awesome! Helped my company out in a tight bind and moved FAST!!!!! Will definitely be using them in the future!!!!

Brandon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Called these guys last minute for help and they were able to move some stuff around to accommodate me. I own a moving company in a dif city and I can say I’d be happy to have them working on any jobs I’m on! Thanks again 4 Points for helping us beat the rain and get back on the road to our families!

Meghan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Zachary and his team were incredibly responsive to my inquiries and were such great people to work with. I reached out often and always heard back from them. The guys that moved me were efficient and very thorough with planning the truck packing. They even did a walkthrough before loading anything! A large truck…

+ Responsiveness+ Quality+ Professionalism
Lauren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their commitment to excellence shines through in every aspect of their service, and we couldn't be happier. This is our second experience with 4 Points Moving and Delivery and they were once again fantastic! Their timeliness, excellent communication, and careful handling of our belongings make them truly stand out.…

+ Responsiveness+ Quality+ Professionalism
Melody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can't recommend this small business enough. Professional and on time. Your definitely in good hands when choosing them.

+ Responsiveness+ Quality+ Professionalism
Candy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are awesome! They went above and beyond on our move. We were far from the average customer with all our needs but they stepped up and did what we needed. We are so thankful that we ran into the owner at the right moment and Zack went out of his way to accommodate our unique situation.

+ Responsiveness+ Quality+ Professionalism

Photos

Customer reviews

4.7 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Bryce Shaheen4 reviewsTotal number of Google reviews Bryce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zack was awesome! Helped my company out in a tight bind and moved FAST!!!!! Will definitely be using them in the future!!!!

Ronda Mains5 reviewsTotal number of Google reviews Ronda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast, professional and courteous! I highly recommend them!

Brandon Harper7 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called these guys last minute for help and they were able to move some stuff around to accommodate me. I own a moving company in a dif city and I can say I’d be happy to have them working on any jobs I’m on! Thanks again 4 Points for helping us beat the rain and get back on the road to our families!

Meghan Z12 reviewsTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zachary and his team were incredibly responsive to my inquiries and were such great people to work with. I reached out often and always heard back from them. The guys that moved me were efficient and very thorough with planning the truck packing. They even did a walkthrough before loading anything! A large truck with plenty of space - so much so that my breakables didn’t have to be stacked. They are a hardworking group and I was thankful I had the best experience with my first moving endeavor. Nothing was broken and I didn’t have to lift a finger. I will definitely be reaching out again for all my moving needs and telling anyone who will listen to use their services. Thanks again, guys!!! Job well done

  • Positive: Responsiveness, Quality, Professionalism, Value
Lauren Hawkins3 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Their commitment to excellence shines through in every aspect of their service, and we couldn't be happier. This is our second experience with 4 Points Moving and Delivery and they were once again fantastic! Their timeliness, excellent communication, and careful handling of our belongings make them truly stand out. We can't recommend them enough – they're simply the best!

  • Positive: Responsiveness, Quality, Professionalism, Value
Melody Lawson1 reviewTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can't recommend this small business enough. Professional and on time. Your definitely in good hands when choosing them.

  • Positive: Responsiveness, Quality, Professionalism, Value
Candy4 reviewsTotal number of Google reviews Candy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are awesome! They went above and beyond on our move. We were far from the average customer with all our needs but they stepped up and did what we needed. We are so thankful that we ran into the owner at the right moment and Zack went out of his way to accommodate our unique situation.

  • Positive: Responsiveness, Quality, Professionalism, Value
Myco Instrumentation2 reviewsTotal number of Google reviews Myco has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zach was amazingly helpful! He was extremely easy to work with and got the job done very efficiently and quickly! We had a business to business delivery from Springdale to Fayetteville of some small equipment and Zach got it done the same day that we called him. There was an issue at the delivery site that 4 Points Moving quickly resolved by going well above and beyond our expectations! 4 Points Moving & Delivery performed tremendously and has our respect and future business! -Myco Instrumentation, Inc.

darth brooks12 reviewsTotal number of Google reviews darth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ok, so first off I have moved multiple times from and to multiple states. Working with many large/professional moving companies. 4 points is neither a large or professional moving company but more of a hired hand. There was never an initial walk through of the storage units or my house to estimate the amount of trucks needed. They just asked me over the phone the size of the units and what was in them. On the day of the move they messed up my initial time. Luckily they were able to get to the units promptly after I took it upon myself to call 30 minutes prior to their arrival. They do not have their own line of trucks and vans. They showed up in a 26' uhaul truck which ended up being too small. I ended up having to run up the street and purchase another uhaul truck which my wife and I had to pack and unpack ourselves because we didn't want the move to last all day which it did. They never took inventory or the condition of the items moved from and to locations. There were 3 movers, one of which had to stop and catch his breath frequently throughout the move who also happened to be crew leader. He actually told my wife and I to stop helping. At that point I knew they wanted to drag out the move for more money. I should've known better and went with a professional company rather then some local one claiming to be. If your looking to move out of an apartment or emptying out a garage these might be your guys but for a large move go with professionals. Definitely not worth the $$$ we paid them!!!

Benjamin Bigger, PMP, CSSYB, CSSGBLocal Guide · 23 reviewsTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I hardly write reviews, but these guys are amazing! Very professional and the boss has your best interest at heart. Prices were great, quality was great, and I would recommend Zach and his team any day. 10/10

4 Points Moving & Delivery on Google Maps →

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