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406 Carpet Cleaning

Carpet cleaning service · Billings, MT · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%43+3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 51 mattress cleaningPosition by Experts Score among all companies we track in this category. · better than 54%
5.0 ★★★★★ 292 Google reviews · 21 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
20%reviews answered by the owner
$214typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

406 Carpet Cleaning at a glance

Google reviewers rate 406 Carpet Cleaning five stars based on 292 reviews, highlighting thorough carpet cleaning, stain removal, and professional conduct. Customers frequently cite punctuality, responsive communication, reasonable pricing, and the ability to accommodate short-notice requests as key benefits. The service is described as efficient and friendly, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 292 reviews (99% five-star).
  • Reviews on this page: 292 Google reviews (231 with written comments, 12 with photos).
  • Owner responses: the business replied to 20% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Mattress Cleaning Service serving Billings, Montana.

Data from Google, last updated November 4, 2026.

Score profile vs other mattress cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

Satisfaction99Reliability100Craft & service100Value100Momentum100Replies to reviews43Satisfaction: 99 (median 96)Reliability: 100 (median 96)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 43 (median 95)
406 Carpet CleaningMattress Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.406 Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.406 Carpet Cleaning: 100/100 on this factor. Category median: 96.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.406 Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.406 Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.406 Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.406 Carpet Cleaning: 43/100 on this factor. Category median: 95.C
43

Bar = this company · dark tick = category median.

Star ratings

292 Google reviews we collected

  • 5 stars28999%
  • 4 stars31%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 231 written reviews

  • Praise44199%
  • Complaints41%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1043%
  • Reasonable1252%
  • Overpriced00%
  • Not sure14%
$214-28% vs typical mattress cleaning

Middle half of what 16 customers paid ($132–$298) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results12328%
  • Staff & attitude9521%
  • Speed & response9321%
  • Would recommend6114%
  • Price & value399%
  • Communication266%
  • Honesty & trust82%

What customers talk about

We read 231 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Rob was super responsive and did fantastic job cleaning a large living room rug.”
    “This pic is after they were done, the BEFORE pic was a horrible situation of an exploding puppy who ate something that didn’t agree with him.”
  • “You always do an excellent job, and Rob, we appreciate your kindness and sense of humor!”
  • “He was quick to respond to my initial inquiry and once the appointment was made he updated me with details about arrival time and when the job was completed.”
  • “Rob and his team did an excellent job cleaning our carpets,, I’d recommend him to anyone looking to get their carpets cleaned professionally 😊”
  • “Friendly and professional people to work with and reasonably priced.”
  • “He explained the process and made the whole interaction very comfortable.”
  • “If you're looking for someone dependable who does outstanding work, I highly recommend 406 Carpets.”

People customers mention

  • Rob 14 reviews
  • Ben 8 reviews
  • Les 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired 406 Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

DadLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Our carpet had not been cleaned for 18 months. Since then, we have a new puppy who was not yet house trained. The carpet cleaning removed all of the pet stains. Our carpet looks like new again. Thank you!

Paid $200–250Reasonable price
mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

You always do an excellent job, and Rob, we appreciate your kindness and sense of humor! The price is very reasonable.

Paid $300–350Great price
PamLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

What an amazing difference! I love the pleasing soft citrus smell. Entire job was thorough and efficient. Personnel friendly and polite. Very reasonable travel rate to Lavina.

Customer photo from Pam's review
Paid $200–250Reasonable price
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Carpet looks great! He was on time and very professional. Would definitely use the service again.

Paid $300–350Reasonable price
Jolene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was very pleased in every way with Rob at 406 Carpet Cleaning. He was quick to respond to my initial inquiry and once the appointment was made he updated me with details about arrival time and when the job was completed. His pricing is very reasonable. I had a living room and hallway done. Best of all, my carpets look amazing!

Paid $100–150Great price
Harley-AnneLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rob and his team did an excellent job cleaning our carpets,, I’d recommend him to anyone looking to get their carpets cleaned professionally 😊

Paid $250–300Great price

Photos

Customer reviews

5.0 ★★★★★ 292 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sean Murphy1 reviewTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very detailed. And just a great guy's very satisfied!!!

  • Price assessment: Reasonable price
  • Price: $300–350
Kathy Jo Opperud7 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and does an awesome job!

  • Price assessment: Great price
  • Price: $150–200
Abigail Schmidt3 reviewsTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super quick and great work!

  • Price assessment: Reasonable price
Meglena WahrlichLocal Guide · 35 reviewsTotal number of Google reviews Meglena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rob was super responsive and did fantastic job cleaning a large living room rug. I will definitely use this team's services again!

Response from the owner · 2 years ago

Thank you

Dad and JoAnn BartschLocal Guide · 18 reviewsTotal number of Google reviews Dad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our carpet had not been cleaned for 18 months. Since then, we have a new puppy who was not yet house trained. The carpet cleaning removed all of the pet stains. Our carpet looks like new again. Thank you!

  • Price assessment: Reasonable price
  • Price: $200–250
mary kuehn4 reviewsTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

You always do an excellent job, and Rob, we appreciate your kindness and sense of humor! The price is very reasonable.

  • Price assessment: Great price
  • Price: $300–350
Deborah EdelmanLocal Guide · 15 reviewsTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick, efficient and reliable

Response from the owner · 2 years ago

Awesome. Thank you for the review

H L.Local Guide · 41 reviewsTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast, good and thorough.

  • Price assessment: Not sure
john beekeeper6 reviewsTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great guys, great work...fair prices 👍

  • Price assessment: Reasonable price
  • Price: $200–250
Pam MattheisLocal Guide · 26 reviewsTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What an amazing difference! I love the pleasing soft citrus smell. Entire job was thorough and efficient. Personnel friendly and polite. Very reasonable travel rate to Lavina.

  • Price assessment: Reasonable price
  • Price: $200–250

406 Carpet Cleaning on Google Maps →

Business details