Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
Google reviewers rate 5 Stones Carpet Cleaning 5 out of 5 stars based on 272 reviews, frequently citing professional service, punctual arrivals, and effective cleaning results for carpets, upholstery, and tile. Customers often note the company's family-owned nature, clear communication regarding pricing and scheduling, and thorough attention to pet-related stains. A recurring criticism in low-star feedback involves incomplete grout cleaning jobs and unresponsiveness to follow-up requests for repairs or callbacks.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
272 Google reviews we collected
Phrases our text analysis found in 217 written reviews
Price verdicts customers left with their Google review
Middle half of what 4 customers paid ($339–$431) · gold mark = category median.
How often each topic comes up in the written reviews
We read 217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They took their time to thoroughly inspect all the areas and treat them properly.”
“I house sat for a puppy who unfortunately urinated on my carpet/rug and left a horrible smell.”
“He is professional and does not rush the process, communicates well and a great guy.”
“This is the third time we have used them and they show up on time and get us in right away.”
“I would highly recommend them to anyone needing carpets or couches cleaned!”
“Tristan and his dad came by and did a wonderful job at an incredibly fair price.”
“Very professional and took their time to explain the process.”
“If you’re looking for reliable carpet installation with top-notch service in Albuquerque, I highly recommend 5 Stones Carpet Cleaning.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired 5 Stones Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
5 Stones is great. This is the third time we have used them and they show up on time and get us in right away. They are wonderful. I recommend them to all my family and friends.
My couch and rug look brand new after they cleaned them! They are so friendly, quick, and professional. I would highly recommend them to anyone needing carpets or couches cleaned!
I had light obvious spots on my carpet from dog urine which took the color out of my carpet. Tristan was able to come and dye the spots so well you cannot see where they were. He is the only company that does this in our area. He has had specialty training to do this, and works like an artist to apply the right…
I couldn’t be happier with the carpet installation 5 Stones Carpet Cleaning did in my Taylor Ranch home yesterday. From start to finish, the team was professional, efficient, and detail-oriented. They arrived on time, worked quickly without cutting corners, and left everything spotless when the job was done. The new…
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 80 | $126–$277 |
| Pet stain & odor removal | 57 | $126–$366 |
| Carpet steam cleaning | 36 | $146–$309 |
| Area rug cleaning | 28 | $126–$404 |
| Upholstery cleaning | 14 | $169–$297 |
| Office & workplace cleaning | 5 | — |
5.0 ★★★★★ 272 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
5 Stones is great. This is the third time we have used them and they show up on time and get us in right away. They are wonderful. I recommend them to all my family and friends.
Extremely Professional, Family owned and operated. They took the time to make sure everything was done correctly. Couldn’t ask for better service.
I could not recommend 5 Stones enough. I have 2 little doggies who are afraid of the wind and the dark so they have had a tough time going potty outside through the doggy door. Tristian and Richard came out and used a blacklight to determine all the areas where they had been using the restroom. They took their time to thoroughly inspect all the areas and treat them properly. I also have two boys who spill things everywhere on the couches and they made my couches look brand new!! The quality time they took was what was most important to me. I hate when people rush cleaning services and they definitely took their time. Thank you guys!
Very friendly and professional!!! 10/10 recommend
My couch and rug look brand new after they cleaned them! They are so friendly, quick, and professional. I would highly recommend them to anyone needing carpets or couches cleaned!
Tristan and Richard did a beautiful job, even lightening a stain no one else has been able to clean. This is my new "go to" company for carpet, tile and upholstery cleaning.
Thank you for the kind words! We look forward to working with you in the future!
Awesome service on my furniture
Five stones cleaned my terra-cotta tile, kitchen tile and rug. They also cleaned my area rug. The reason why I have given them one star is they did not finish painting the grout. They said they would come back and move a cabinet to paint the grout and clean the tile. It’s been over a month and I have called and texted about when they would be available to not only finish this job but to give me a quote on another area. In a nutshell, they didn’t finish the job and they charged me 12% tax. Charging the 12% tax is illegal. I have learned my lesson not to pay the full amount before the job is finished!
Tristan and his dad came by and did a wonderful job at an incredibly fair price. Appreciate you guys!
I had light obvious spots on my carpet from dog urine which took the color out of my carpet. Tristan was able to come and dye the spots so well you cannot see where they were. He is the only company that does this in our area. He has had specialty training to do this, and works like an artist to apply the right amount of color to do his magic. He is professional and does not rush the process, communicates well and a great guy. I highly recommend him - he is a go to guy for sure.
Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
