Analyzing 6,735,6476.7M ReviewsFor 18,99719K Experts

Experts Reviews · Company report
5 Stones Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%52+3.7Momentum penalty57−4.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

5 Stones Carpet Cleaning

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 5.0★ from 272 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.5 Stones Carpet Cleaning is better than 95% of rug cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.5 Stones Carpet Cleaning is better than 85% of rug cleaning.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.5 Stones Carpet Cleaning is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.5 Stones Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.5 Stones Carpet Cleaning is better than 57% of rug cleaning.C
57
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.5 Stones Carpet Cleaning is better than 52% of rug cleaning.C
52

Reviews for your job

Customers hired 5 Stones Carpet Cleaning for 6 kinds of job.

5 Stones Carpet Cleaning for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 5 Google reviews tagged “Office & workplace cleaning”

Dani1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I could not recommend 5 Stones enough. I have 2 little doggies who are afraid of the wind and the dark so they have had a tough time going potty outside through the doggy door. Tristian and Richard came out and used a blacklight to determine all the areas where they had been using the restroom. They took their time…

Office & workplace cleaningCarpet steam cleaningGeneral carpet cleaning
josephLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and friendly, will be using them for now on.

Customer photo from joseph's review
Great priceOffice & workplace cleaningCarpet steam cleaning
Eric7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Outstanding service and price cant be beat. Did a small section of my office for free as well

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality
JamieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called for a quote and same day got a response they came out right away gave me a quote. On time efficient and did a great job. Would definitely use them again.

General carpet cleaningOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
JasonLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$374+65% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning80$126–$277
Pet stain & odor removal57$126–$366
Carpet steam cleaning36$146–$309
Area rug cleaning28$126–$404
Upholstery cleaning14$169–$297
Office & workplace cleaning5—

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