Appliance repair service · Summerville, SC · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%95+6.7Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★1,005 Google reviews · 24 photos
95%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
$227typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional communication, and technical expertise of the technicians, noting that staff often explain repairs clearly and arrive on time. Repairs for various appliances, including dryers, dishwashers, and stoves, are typically described as efficient, with some clients highlighting same-day scheduling and the availability of parts on-site. A recurring criticism in lower-rated reviews involves high repair costs relative to appliance value, misdiagnosed issues, and difficulties reaching the company for scheduling or warranty claims.
Google rating: 4.9 out of 5 from 1,005 reviews (95% five-star).
Reviews on this page: 1,005 Google reviews (879 with written comments, 6 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 23, 2026.
Service: Refrigerator Repair Service serving Summerville, South Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
911 Service TodayRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.911 Service Today: 87/100 on this factor. Category median: 89.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.911 Service Today: 82/100 on this factor. Category median: 84.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.911 Service Today: 92/100 on this factor. Category median: 96.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.911 Service Today: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.911 Service Today: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.911 Service Today: 95/100 on this factor. Category median: 95.A
95
Bar = this company · dark tick = category median.
Star ratings
1,005 Google reviews we collected
4.9of 5
5 stars95795%
4 stars151%
3 stars20%
2 stars50%
1 star263%
Praise vs complaints
Phrases our text analysis found in 879 written reviews
98%praise
Praise1,95898%
Complaints452%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2723%
Reasonable7666%
Overpriced43%
Not sure87%
$227-22% vs typical refrigerator repair services
Middle half of what 92 customers paid ($132–$421) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude55328%
Speed & response51526%
Quality & results29014%
Would recommend27013%
Price & value1467%
Communication1296%
Honesty & trust1005%
What customers talk about
We read 879 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came on time, very helpful with our Repair, took time to explain any further service that might be needed.”
“They were very knowledgeable, explained the problem, showed us what they were doing to fix it and replaced it quickly.”
“The had to order a special part that took months to arrive and the whole time they communicated with us on where we were with the repair.”
“Jamie did a fantastic job fixing our less than a year old KitchenAid dishwasher.”
“This guy is horrible, don’t trust him to change a lightbulb.”
“I would 100% recommend 911 Service Today for any of your appliance repair needs.”
“I would not recommend, as I had another technician came out and actually opened the machine up during diagnostic- the part they were trying to replace…”
“Very professional, repair made timely and at a fair price.”
“Very expensive & took about 3 weeks to fix the appliance after waiting 2 weeks for the part to arrive.”
“They were knowledgeable, courteous, and explained what the defect was.”
“Poor communication all around.”
“I highly recommend 911 Appliance Repair to anyone looking for honest, reliable, top-notch service.”
“Shady Shady Shady”
People customers mention
Blair66 reviews
Andrew37 reviews
Jamie24 reviews
Charleston14 reviews
Torrey12 reviews
Arik11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 911 Service Today for 8 kinds of job. Pick one to see what they paid and said.
Roz2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Came on time, very helpful with our Repair, took time to explain any further service that might be needed. Friendly service
Phyllis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Stan and Jamie repaired a switch on our Fisher Paykel induction stove. They were very knowledgeable, explained the problem, showed us what they were doing to fix it and replaced it quickly. They were also polite and super nice guys. We are satisfied and recommend 911 service.
Paid $500+Reasonable priceStove & cooktop repair
Laurence6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Diagnosed and installed the replacement parts efficiently with great care for the surrounding area of the kitchen.
KerriLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing experience will def use them for all my appliance needs. They came out quickly and fixed the issue quick and easy, tech was so nice and pleasant. You def want to use this company !
Alma1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had an excellent experience with the technician James who repaired my washer. They arrived on time, quickly diagnosed the problem, and explained everything clearly before starting the repair. The work was completed efficiently. The technician was professional, courteous, and respectful of my home, leaving the area…
Paid $100–150Great priceWashing machine repair
RaymondLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great service! Anna scheduled me in the same day I called and Drew fixed the fridge cooling problem right away. Had a replacement fan on his truck so no waiting for parts. Highly recommend.
Extremely Disappointing Experience- Property Damage- Lack of Accountability.
I am extremely disappointed with this company and feel others should be aware of our experience before hiring them.
A technician spent approximately one hour repairing our dryer and charged us $544.36, including $275 in labor. While he successfully repaired the dryer, he also pulled the washing machine water hose out of its connection. When I subsequently ran a load of laundry, water flooded our laundry room, seeping through the wall into the adjacent room, and spilled into the hallway, soaking a custom rug runner. The following day, we discovered that the floors in the adjacent room and hallway had warped from the water damage.
Initially, the company seemed willing to work with us to address the damage. However, they have since backed away from taking responsibility, claiming that rust inside the bottom of our washing machine indicated a preexisting leak.
Even if there had been an older, separate drip, that does not excuse the fact that the technician disconnected a water hose on a machine he was not even there to repair, resulting in a significant flood and damage to our home. The issue is not that there may have been an unrelated problem in the past; it is what happened during their service visit and the damage that followed.
To make matters worse, the company is now sending us more bills for follow up visits.
What began as a straightforward dryer repair has turned into a costly and frustrating ordeal involving water damage, warped flooring and a company that no longer wants to stand behind their work.
Based on our experience, I would urge others to think carefully before hiring this company.
Price assessment: Overpriced
Price: $500+
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
We’re sorry to hear how frustrating this experience has been, and we understand your concerns regarding the reported property damage.
When the water leak was reported, we returned promptly to inspect the issue and address the drain hose positioning. We also arranged a follow-up inspection to assess the reported damage.
During a subsequent visit, we identified a crack in the washing machine drum, along with signs of rust and corrosion. These findings raised additional questions regarding the source and duration of the leakage, and we believe a thorough evaluation of the available evidence is necessary before responsibility for the reported damage can be determined.
We understand that there are differing perspectives on what occurred. As this matter remains unresolved, we believe the most constructive approach is to continue addressing the details directly with our management team.
We remain committed to handling this matter professionally and fairly, and we welcome continued communication so the concerns can be evaluated based on the available evidence.
At 911 Service Today, we take customer concerns seriously and are committed to treating every customer fairly.
Roz Walman2 reviewsiTotal number of Google reviews Roz has written across all businesses on Google Maps, not just this one.
Stan and Jamie repaired a switch on our Fisher Paykel induction stove. They were very knowledgeable, explained the problem, showed us what they were doing to fix it and replaced it quickly. They were also polite and super nice guys. We are satisfied and recommend 911 service.
Price assessment: Reasonable price
Price: $500+
Services: Stove & cooktop repair
Repair wait time: 0–1 hr
Greg Odachowski9 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Technicians Blair and Stan have been to my home a number of times for appliance repairs and they are always professional, personable, and able to get the job done in a timely manner. I would 100% recommend 911 Service Today for any of your appliance repair needs.
Jamie did a fantastic job fixing our less than a year old KitchenAid dishwasher. He also gave us some very insightful recommendations for what to buy in the future!!! Thank you so much, Jamie!!! Dan & Susan
Response from the owner · a month ago
Daniel and Susan, we really appreciate you sharing your experience with us!
We’re happy to hear Jamie did a great job with your KitchenAid dishwasher and that his recommendations were helpful.
We always make sure to give our customers honest advice and helpful information when making decisions about their appliances, taking into consideration their longevity, long-term value, and how the appliance will be used.
We’re here if you ever need any help or have questions!
Best regards,
The 911 Service Today Team
Donna Powell5 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Thank you, Donna, for your kind words and for choosing 911 Service Today!
We appreciate you recognizing our team’s knowledge and courteous service. Taking the time to explain the issue and make sure our customers understand what’s going on with their appliances is an important part of our service.
Thank you again for trusting 911 Service Today with your refrigerator and stove repairs. We’re here if you ever need any help or have questions!
Best regards,
The 911 Service Today Team
Timothy Murray10 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
I had a Hestan grill repaired. The igniters were intermittently working. 911 does a great job communicating throughout the scheduling, dispatch and repair. Work was quickly performed and James was great on site. The work was under warranty.
Price assessment: Not sure
Services: Stove, cooktop & oven repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you, Timothy, for your kind words and for choosing 911 Service Today!
We appreciate you recognizing the communication throughout the scheduling, dispatch, and repair process.
We’re glad James could get your Hestan grill back in working order and take care of the repair.
Thank you again for trusting 911 Service Today!
Best regards,
The 911 Service Today Team
Nora A4 reviewsiTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
Stan and Jaime provided excellent service repairing our propane gas stove. They were professional, knowledgeable, friendly, and took the time to make sure everything was working properly and safely. They arrived when they said they would, quickly diagnosed the problem, and did a great job with the repair. We really appreciate their attention to detail and would definitely recommend Stan and Jaime to anyone needing appliance repair!
Thank you, Nora, for taking the time to share such a thoughtful review! We’re so glad to hear that Stan and Jaime provided the professional and friendly service we strive for.
Taking the time to make sure everything is working properly and safely is an important part of every repair, and we appreciate you noticing their attention to detail.
Thank you for trusting 911 Service Today with your propane gas stove and for recommending us to others. We’re always here to help when you need appliance service!
Best regards,
The 911 Service Today Team
Laurence Buchman6 reviewsiTotal number of Google reviews Laurence has written across all businesses on Google Maps, not just this one.
Diagnosed and installed the replacement parts efficiently with great care for the surrounding area of the kitchen.
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you, Laurence, for taking the time to share your experience with us! We’re glad to hear that the repair was completed efficiently and that our technician took care of the surrounding area of your kitchen.
We always make sure to respect our customers homes and leave the work area clean and cared for.
We appreciate your kind words and your trust in 911 Service Today
If you ever need appliance service again, we’ll be happy to help!
Best regards,
The 911 Service Today Team
Rhiannon Shelbourne12 reviewsiTotal number of Google reviews Rhiannon has written across all businesses on Google Maps, not just this one.
No one would touch our high-end appliances until we found this company. We have always been pleased with the results and the technicians are very knowledgeable. They are worth the wait and the cost.
Services: Oven repair
Response from the owner · a month ago
Thank you, Rhiannon, for taking the time to share your experience with us! We really appreciate your kind words and are glad to know you’re pleased with the service from our technicians.
We’re happy to help with high-end appliances and provide the experience and service needed to get them working properly.
Thank you for trusting 911 Service Today with your appliances!
If you ever need appliance service again, we’ll be happy to help.
Best regards,
The 911 Service Today Team
