Experts Reviews · Company report
911 Service Today logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%95+6.7Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

911 Service Today

Summerville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,005 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.911 Service Today is better than 87% of refrigerator repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.911 Service Today is better than 82% of refrigerator repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.911 Service Today is better than 92% of refrigerator repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.911 Service Today is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95

Reviews for your job

Customers hired 911 Service Today for 8 kinds of job.

911 Service Today for dishwasher repair

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Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Dishwasher repair” · showing 20

Amanda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Andrew fixed our dishwasher and always dies an excellent job.

Dishwasher repair
Zdenka14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Diagnosing my leaking dishwasher

Paid $450–500Dishwasher repair
Lori12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very responsive and professional. Blair was fabulous! I am so glad i found this company. They will now be my go to repair people.

Paid $250–300Great priceDishwasher repairOven repair
Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent customer service. The repairmen were efficient and quick!

Paid $400–450Reasonable priceDishwasher repair
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had Blair visit the house for a leaking dishwasher. He was quick with the diagnosis and provided us with some straightforward options for repair or replacement. We trust his recommendations and were happy with the service call.

Paid $100–150Reasonable priceDishwasher repair
Monster3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

THE BEST

Dishwasher repairRefrigerator/freezer repairDryer repair
martha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our technicians arrived on time and in good humor. They listened to my concerns, assessed the situation and repaired our downdraft vent efficiently. Plus, they secured our dishwasher.

Paid $150–200Reasonable priceDishwasher repairExhaust hood repairs
AnnaLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick service with really great customer service and experts! Very grateful for them fixing my dishwasher so quickly!

Dishwasher repair
KaroleaLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jamie was great. He quickly diagnosed the problem with my dishwasher. The parts will be ordered and, hopefully, I will quickly have my dishwasher back in working order.

Paid $50–100Reasonable priceDishwasher repair
Brooke7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

In a time where it seems impossible to find quality companies to repair anything I was very pleased with my experience with 911 Service Today. Blair & Stanley were on time, professional and communicative. They got my dishwasher up and running and offered tips to prolong its life along with other in home appliances.…

Paid $400–450Reasonable priceDishwasher repair
City1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had Jamie come look at our Dishwasher today to inspect if we were going to need a new one. He fixed our problem in minutes ensuring we won't need a new one after all. He was super kind and we would definitely use him again.

Dishwasher repair
Teezy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This company is legit! Not only found my appliance issue, fixed it and now it runs even better. The serviceman was friendly and knowledgeable. Will use this company again if needed.

Reasonable priceDishwasher repair
Anna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’ve relied on 911 Service for years, and they’ve consistently been fantastic. My favorite technician, Blair, has practically become part of the household at this point. I joke that he’s serviced every appliance in the house, along with the past and present versions of those same appliances. Blair is always…

Dishwasher repairRefrigerator/freezer repairDryer repair
Becky13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Every person involved with 911 Service Today was wonderful. I will call them back anytime I need appliance repair!

Paid $100–150Reasonable priceDishwasher repair
Meg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience with this company. Unfortunately our dishwasher required expensive parts that would take weeks to ship, but we got great advice about the best way forward. Additionally, our technician, Blair, helped trouble shoot problems with our oven and burners that works no longer ignite. He was…

Paid $150–200Reasonable priceDishwasher repair
HamptonLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Blair repaired my dishwasher swiftly and professionally. I would definitely recommend him and them.

Dishwasher repair
MattLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It’s a strange thing to look forward to an appliance breaking so you can have someone come service it, but then Blair is a unique repairman. At this point, 5 years and several calls later, I think of Blair as a friend. Kind, considerate, professional, Blair is also someone I spend the visit talking with. I can’t…

Dishwasher repairRefrigerator/freezer repairWashing machine repair
AngieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service!

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
Ed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic appliance repair service! Shows up when they say they will, fixes the problem, provides a few helpful tips on the appliance they came to fix, plus a few others!

Dishwasher repair
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Blair is wonderful. Thanks for the help.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality

Show more dishwasher repair reviews (24 more) →

Price

$227-22% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 66%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair114$196–$536
Washing machine repair56$132–$365
Dryer repair47$146–$334
Dishwasher repair44$153–$340
Washer/dryer repair29$225–$377
Refrigerator repair28$209–$379
Oven repair24$221–$506
Stove, cooktop & oven repair22$275–$705

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