Experts Reviews · Company report
911 Service Today logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%95+6.7Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

911 Service Today

Summerville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,005 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.911 Service Today is better than 87% of refrigerator repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.911 Service Today is better than 82% of refrigerator repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.911 Service Today is better than 92% of refrigerator repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.911 Service Today is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95

Reviews for your job

Customers hired 911 Service Today for 8 kinds of job.

911 Service Today for microwave repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Microwave repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Microwave repair”

Bobby5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Drew and team are awesome. Highly recommend 911 appliance repair.

Refrigerator/freezer repairMicrowave repairStove, cooktop & oven repair
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very pleased with the work done by Blair and Stanley. They were right on time and did an outstanding job. Highly recommended!

Paid $100–150Reasonable priceMicrowave repair
Alicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew and Kevin were professional, knowledgeable and went above and beyond to make sure our appliances were working correctly. They fixed our microwave super fast and with a great sense of humor! Will definitely be using this service again.

Great priceMicrowave repair
Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

911 Service today quickly and economically fixed our refrigerator. The service technician- Blair- was very friendly and professional. They kept me informed as to our technician’s arrival time. All in all, a great experience!

Microwave repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
MarcLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Second time I used 911 Service Today. Tech is very knowledgeable, friendly and efficient and they are very responsive. The only negative I would say is that they sent 2 techs for the repair suggesting they would have to take the microwave down from the mount which they did not have to do and I suspect they knew…

Microwave repair+ Punctuality+ Quality+ Professionalism
WIT8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Guys came out and did a great job. Professional and friendly. Couldn’t have asked for a better experience. Highly recommend

Microwave repair+ Punctuality+ Quality+ Professionalism
Maggie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

All the people were excellent!!

Microwave repair+ Responsiveness+ Punctuality+ Quality
Ron9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My expensive microwave said the door was open despite being closed. The 911 technician tested the switches and determined they were good. Upon further troubleshooting, he found the door latches needed replacement. Parts were ordered next day. Once parts arrived the technician returned and quickly made the repair.…

Microwave repair+ Professionalism
LisaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had issues with multiple appliances after moving into our home, and Arik from 911 was terrific at solving the problems quickly. While it should be expected yet rarely happens, he was consistently timely and very efficient. Because of his great service, we addressed issues in more appliances than we originally…

Freezer repairMicrowave repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
BillLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Blair from 911 diagnosed and fixed both our dishwasher and our microwave. The appliances are only a few years old, so he suggested calling Whirlpool to request complimentary parts even though the units were out of warranty. That worked, which was a huge cost savings, especially for the dishwasher. Whirlpool kept…

Dishwasher repairMicrowave repair+ Responsiveness+ Punctuality+ Professionalism
Brenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Professionalism
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Quality

Price

$227-22% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 66%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair114$196–$536
Washing machine repair56$132–$365
Dryer repair47$146–$334
Dishwasher repair44$153–$340
Washer/dryer repair29$225–$377
Refrigerator repair28$209–$379
Oven repair24$221–$506
Stove, cooktop & oven repair22$275–$705

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