How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%95+6.7Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE911 Service Today
Summerville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,005 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired 911 Service Today for 8 kinds of job.
911 Service Today for refrigerator/freezer repair
Clear ✕All 114 Google reviews tagged “Refrigerator/freezer repair” · showing 100
Came on time, very helpful with our Repair, took time to explain any further service that might be needed. Friendly service
Technicians Blair and Stan have been to my home a number of times for appliance repairs and they are always professional, personable, and able to get the job done in a timely manner. I would 100% recommend 911 Service Today for any of your appliance repair needs.
They were knowledgeable, courteous, and explained what the defect was.
Diagnosed and installed the replacement parts efficiently with great care for the surrounding area of the kitchen.
I had a great experience with Service Today and my technician Kevin. Kevin was prompt, polite, efficient and expert at diagnosing and repairing my refrigerator issue! I highly recommend Kevin and Service today!
Amazing experience will def use them for all my appliance needs. They came out quickly and fixed the issue quick and easy, tech was so nice and pleasant. You def want to use this company !
Great service! Anna scheduled me in the same day I called and Drew fixed the fridge cooling problem right away. Had a replacement fan on his truck so no waiting for parts. Highly recommend.
I highly recommend! VERY pleased with the entire process for my recent refrigerator repair. Shout out to the technician Torrey for dealing with my frozen 10-year old GE, twice. Everyone was very professional. An all around good experience. Would use again.
Booked appt.,tech responded quickly, and repairs were made. Tech was friendly and professional.
Jamie was very professional and helpful! Was at house within 30 minutes of calling.
Stan Koliski did a great job. He was honest, very impressive. We are referring him to my brother in law. Thank you Stan.
Stan came over to help with our ice machine in the fridge today. He was super professional. I asked him if there’s anything I should know about fridge maintenance and he taught me three different things. Would highly recommend Stan
Thanks so much to Blair and his helper (so sorry I couldn’t remember his name).
I had a fantastic experience with 911 Service Today, Scheduling with the office was easy, communication was great, and Arik our technician arrived on time and fully prepared. He was friendly, professional, and very experienced. The repair was completed quickly and correctly, and everything was left clean afterward.…
Eric came out last year, frustrated b/c the fridge is still not level, doesn’t close. Told me my floor was not level. Floor is level. Eric did not want to take the time to level the appliance.
James was able to quickly diagnose the problem (a clogged drain line) and quickly fixed it. Both James and the scheduler were very pleasant to work with. I’d highly recommend 911 Service Today!!!
Wow! Thank you, 911 Service Today. You have earned a new customer. In one morning I went from using one repair company to another. I reached out to a company we had been using for more than 20 years and between the texts, messages and the AI bot I couldn't get an actual human being to call me back. A friend…
On time. Professional. Fixed the issue. Highly recommend!
Great service and very professional. Fixed my refrigerator and cleaned up all their mess.
Blair is awesome! Very knowledgeable. He solved my frig problem in no time at all!!!
THE BEST
Drew and team are awesome. Highly recommend 911 appliance repair.
They are awesome. I've unfortunately needed emergency appliance repair twice over the last 8 years. These guys have come through both times. Very professional and responsive. Thanks again!
This company is great. Professional, Punctual, Affordable & Knowledgeable!
Stan and James were professional and punctual. While we had to wait on a part from Whirlpool, I appreciated their response time and return trip to see it through.
The Best!!!
Kind and personal. Took time to explain everything in a way I could understand the problem!
Getting quick and professional service
Blair was very efficient with installing our new ice maker.
On time for appointment, very knowledgeable and efficient.
Jamie did a great job getting our refrigerator back to working order! Solid communications— 911 Service is our go to service repair in Charleston!
Diagnosed and replaced a failing valve on an Electrolux washer (stacked). Andrew and his partner were models of good humor and professional efficiency in making this repair. They arrived on schedule with all the right tools, diagnostic procedures and iPhone access to part numbers. Happily the valve was available…
Always so happy to see Blair come by as I know the job will get done! We have used Blair for dishwasher and refrigerator repairs and he is professional, helpful, and efficient.
Great experience with 911 Service, an authorized KitchenAid repair shop! From the initial contact, to scheduling, to the professonal and highly skilled repairman, everything was flawless. Highly recommend.
Jamie did a great job, and he’s so friendly!
Kevin is very personable, extremely competent and a pleasure having in my house. Thank you for the quick fix!
Excellent customer service. The tech was great. Definitely ask for him again.
Our 3-year-old Samsung fridge went down out of the blue (thankfully we have a garage backup), so we called 911 Service Today. They responded promptly and we had a tech at our house very quickly who gave us a thorough and honest assessment of the issue. The repair cost ended up being just over $500, which is about…
Blair is great! Not only great at repairs, but a great, friendly person! We will ask for him when a need arrives!
Torrey repaired our Whirlpool refrigerator water dispenser & ice maker over 3 visits- 1st diagnosing the problem, next ordering & installing the filter housing, and then returning on Thanksgiving eve to unclog our frozen ice maker and get it operational. There was no charge for the final visit to repair the ice…
I’ve relied on 911 Service for years, and they’ve consistently been fantastic. My favorite technician, Blair, has practically become part of the household at this point. I joke that he’s serviced every appliance in the house, along with the past and present versions of those same appliances. Blair is always…
Great customer service! Jamie was knowledgeable, kind and transparent.
Great company. Excellent communication from office, staff very friendly and knowledgeable tech. Very reasonable cost.
Tory and Mark came out to look at my new fridge I just bought. They identified the problem rather quickly (freezer sensor) as well as a missing bracket for the bottom freezer door. They were extremely professional and I am not trusting of a lot of people / companies but I would not hesitate to call them back in a…
Top notch technicians backed by an exceptional office staff. The best of the best!
It’s a strange thing to look forward to an appliance breaking so you can have someone come service it, but then Blair is a unique repairman. At this point, 5 years and several calls later, I think of Blair as a friend. Kind, considerate, professional, Blair is also someone I spend the visit talking with. I can’t…
A+ customer service all around from start to finish...What a positive and refreshing experience! Great people and a great company that runs like a well-oiled machine. What more could you possibly want when it comes to appliance repair? From scheduling, diagnosis and repair to follow up -- each touchpoint was…
Service was great cleaned up perfectly
Absolutely prefect experience, great technician On time , respectful, knowledgeable . Used this Company several times could not be more pleased . You won’t be disappointed . Best company I’ve ever used . Thank you A+++++
Kanstantsin Yakubau was an excellent tech..very knowledgeable! Great customer service!!
Top class response and service. Jamie was on point - knowledgeable and had repair done in timely fashion. Highly recommended
I’ve had them at my home and clients and know I’m getting quality work
A little hiccup with appt day/time and notification but rectified the situation and immediately gave a service discount for my inconvenience. Arik was knowledgeable, fixed the issue quickly and even gave suggestions to improve some of our water pipes to last longer.
911 Service today quickly and economically fixed our refrigerator. The service technician- Blair- was very friendly and professional. They kept me informed as to our technician’s arrival time. All in all, a great experience!
I’m so incredibly grateful. They went well above and beyond to make sure that my family had a working refrigerator. He was quick, polite, and professional. I wouldn’t even think of calling anyone else for any future needs. Customer for life!
Great communication, quick response and an excellent technician (Eric) who was very conscientious on his work. I am very pleased.
The company was very accommodating to get someone out first thing the next morning. My refrigerator/freezer stopped cooling and not only did the technician, Arik, show up to diagnose the problem, but was also able to do the repair on the spot.
Andrew always takes care of whatever issue we are having with a lot of positive energy and fun attitude! I always call 911 service today for our appliance issues!
Best repair person ever! Worked on SubZero and was able to find the problem nobody else could figure out. Amazing! Prices were terrific and appointments were on time. Great experience if you have to deal with a repair.
Arik arrived on time, was very professional, provided good advice, and performed requested repairs efficiently and effectively. Recommended!
The technician Arik was very professional and knowledgeable.He arrived on time and handled the job very quickly!
Fixed our broken refrigerator. Prompt and complete service.
We were very impressed with the service person. He was on time and fixed the Refrigerator quickly. We will recommend 911 service today. Thank you for your help.
Everyone at 911 was extremely helpful! They kept us up to date on our warranty claim repair on our LG fridge and were very prompt at scheduling and arriving for any appointments. The repair has been completed and our fridge is working great. Can’t say the same for LG! All I can say is good luck! The absolute worst…
My best experience with an appliance repair company EVER. Highly recommend.
We were very impressed with technician, Blair. He diagnosed the situation quickly, explained what needed to be replaced and how long it would take. Additionally, he gave us some good advice on how to make other appliances work better. Working with 911 Service Today was a very positive experience and we will call…
After another service company diagnosed it as a bad compressor without really looking at it I was referred by LG to let 911 service today check it out , He actually pulled the fridge out from the wall cleaned the clogged vent and solved the problem THANK YOU! You will be the first I call when I have a problem
I called, and they had someone come within the hour. However the rapid service costs more than regular scheduled call, but much worth not losing all my food in refrigerator/freezer. Jamie was professional, friendly, and honest. I will use their services again.
911 Service truly puts their customers first. Aric was on time, professional and informative. He diagnosed my appliance problems quickly and efficiently. He went above and beyond good service. Here is ANOTHER 5 star review.
Within 24 hours my repair was handled. Friendly staff and I will use again if needed.
Professional and friendly!!
Appreciate greatly y’all getting my LG fridge compressor replaced so quickly. Arik did a great job, very nice guy and very professional. I will not hesitate to recommend 911 Service to any of my friends or neighbors.
Went well!
arrived on time and did a great job
911 Service Today is an excellent appliance repair firm in Charleston/Mt Pleasant. Their service techs Arik and Miguel are extremely knowledgeable, professional and efficient. Their office is both courteous and communicative in scheduling and follow up. A breath of fresh air!
Blair is an outstanding service technician. He is polite, knowledgeable, and shows up on time. I have used them several time and I give them an A+ rating every time. I will only use them for my broken appliances. They are number one!
Great people, and always on time. Problem fixed the first time every time. Give them a call.
Had them out to repair a refrigerator in my garage. It had stopped cooling and I looked at the normal parts, fan, compressor, etc. and decided to give these guys a call. The earliest appointment I could get was 6 days in advance but it worked fine for me because this was an additional refrigerator. The guy came out…
Well, my ice maker decided to stop making ice so I called 911 A R. Emily answered the phone and well the awesomeness started right there! Got my appointment booked and had a few laughs ! Bc according to her , I’m hilarious Then time for the appointment was coming up but I was thinking about canceling bc the ice…
I called 911 service today in need of repair for my side by side LG refrigerator.Eric was the technician that came out.The service I received today was excellent.He went above an beyond to make sure I got my refrigerator working.This was my first time using this company.For all my future appliance needs I will be calling 911 service today.
Andrew repaired my LG refrigerator and was fantastic! He arrived on time for both scheduled visits and was very professional throughout the entire experience. Fridge is now fixed and working perfectly. If my other appliances need repair I will be using 911 service again!
We have used 911 on several occasions and we always ask for Blair. He is responsive, personable and he is extremely knowledgeable about what needs to be repaired! We won’t use any other repair service for our appliances!!
Great Company, Fixed my washer in no time and great price too
Same day service for a very reasonable price! Even got there early!! 5🌟🌟🌟🌟🌟
We called 911 Service Today to repair a Subzero ice maker and also a Subzero refrigerator. The technicians were Torrey and Lee and they did an outstanding job. They were prompt, professional, and diagnosed the issue with both appliances very quickly. They repaired both and patiently explained some things that I…
My fridge was leaking on the inside. The tech that came out was on time, knew exactly how to fix the problem, and was finished in less than a hour. I highly recommend this company and was really impressed by how knowledgeable the tech was on the issue. If anything breaks again, I'll be sure to call this company.
Brandon did an amazing job!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 114 | $196–$536 |
| Washing machine repair | 56 | $132–$365 |
| Dryer repair | 47 | $146–$334 |
| Dishwasher repair | 44 | $153–$340 |
| Washer/dryer repair | 29 | $225–$377 |
| Refrigerator repair | 28 | $209–$379 |
| Oven repair | 24 | $221–$506 |
| Stove, cooktop & oven repair | 22 | $275–$705 |
