Experts Reviews · Company report
911 Service Today logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%95+6.7Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

911 Service Today

Summerville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,005 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.911 Service Today is better than 87% of refrigerator repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.911 Service Today is better than 82% of refrigerator repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.911 Service Today is better than 92% of refrigerator repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.911 Service Today is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95

Reviews for your job

Customers hired 911 Service Today for 8 kinds of job.

911 Service Today for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$379
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 13

All 28 Google reviews tagged “Refrigerator repair” · showing 20

JLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always so happy to see Blair come by as I know the job will get done! We have used Blair for dishwasher and refrigerator repairs and he is professional, helpful, and efficient.

Paid $200–250Reasonable priceRefrigerator/freezer repairRefrigerator repair
MattLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It’s a strange thing to look forward to an appliance breaking so you can have someone come service it, but then Blair is a unique repairman. At this point, 5 years and several calls later, I think of Blair as a friend. Kind, considerate, professional, Blair is also someone I spend the visit talking with. I can’t…

Dishwasher repairRefrigerator/freezer repairWashing machine repair
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We were very impressed with the service person. He was on time and fixed the Refrigerator quickly. We will recommend 911 service today. Thank you for your help.

Refrigerator repairRefrigerator/freezer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
A5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time, and very good. Fixed the fridge, explained what was wrong, and didn’t try to up sell or tell me I needed a new one. Would highly recommend and they will be the first ones I call if any other issues arise. Thank you!

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism
Art4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always great, and Andrew is the best, highly recommend 911!

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service. Responded to phone call quickly and was out the same day. Parts ordered quickly and installed soon thereafter. Great communication all the way through. Would highly recommend

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism
Jayme4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Within 24 hours my repair was handled. Friendly staff and I will use again if needed.

Refrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Antonia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! Quickly diagnosed the issue and kept me up to date and informed about the repair. My technician was knowledgeable and efficient. I highly recommend 911 Service Today

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Went well!

Refrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andrew was terrific and made sure the issue was corrected. My LG refrigerator’s ice maker was freezing the water inflow line causing a blockage. The blockage caused water to leak on our floor. Andrew quickly identified the issue, ordered the part, replaced it, and placed a leak sensor behind the refrigerator. 911…

Refrigerator repair+ Quality+ Professionalism
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

911 Service Today arrived on time and fixed my dryer quickly. They told me the price to come out and let me know there was no further charge for the problem once they diagnosed the problem except for the part. This is the second appliance they have repaired for me. Both were at a great price and they are exceptionally professional!! Highly recommended!!

Dryer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Jimmy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called them to come out to fix our filter head for the water/ice lines. Torrey was efficient, timely and took care of the issue with no concerns at all. I will definitely use them again if necessary, and would recommend 911 Service Today to anyone and everyone that may need their help and expertise!

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Blair was very knowledgeable and professional. After diagnosing the problem; parts were ordered, and they arrived ahead of schedule. The repair appointment was conducted on time and with a congenial explanation of what was being done. I WOULD STRONGLY RECOMMEND THIS COMPANY FOR APPLIANCE REPAIR!

Refrigerator repair
Carrie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Wonderful people to work with and very knowledgeable repairmen. This company is my go to when needing repairs on my appliances. Highly recommended!

Dryer repairFreezer repairOven repair+ Punctuality+ Quality+ Professionalism
LisaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had issues with multiple appliances after moving into our home, and Arik from 911 was terrific at solving the problems quickly. While it should be expected yet rarely happens, he was consistently timely and very efficient. Because of his great service, we addressed issues in more appliances than we originally…

Freezer repairMicrowave repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great service.

Refrigerator repair+ Responsiveness+ Value
Linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Our LG refrigerator quit cooling and we needed an immediate response to save the food it contained. I contacted several other repair companies and was informed that they could not come for several days or did not service LG products. When I called 911 Service, they were very empathetic to my situation and…

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Retta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Eric is awesome! Friendly, competent and responsive. He has repaired other appliances for us - always dependable.

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

911 services is amazing and always professional. They stand behind their work and follow up to make sure everything is going well! They are responsive and reasonable! I strongly recommend them :)

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Refrigerator repair

Show more refrigerator repair reviews (8 more) →

Price

$227-22% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 66%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair114$196–$536
Washing machine repair56$132–$365
Dryer repair47$146–$334
Dishwasher repair44$153–$340
Washer/dryer repair29$225–$377
Refrigerator repair28$209–$379
Oven repair24$221–$506
Stove, cooktop & oven repair22$275–$705

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