Experts Reviews · Company report
911 Service Today logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%95+6.7Craft & service penalty92−0.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

911 Service Today

Summerville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,005 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.911 Service Today is better than 87% of refrigerator repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.911 Service Today is better than 82% of refrigerator repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.911 Service Today is better than 92% of refrigerator repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.911 Service Today is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.911 Service Today is better than 95% of refrigerator repair services.A
95

Reviews for your job

Customers hired 911 Service Today for 8 kinds of job.

911 Service Today for stove & cooktop repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$238–$555
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove & cooktop repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Stove & cooktop repair”

Phyllis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Stan and Jamie repaired a switch on our Fisher Paykel induction stove. They were very knowledgeable, explained the problem, showed us what they were doing to fix it and replaced it quickly. They were also polite and super nice guys. We are satisfied and recommend 911 service.

Paid $500+Reasonable priceStove & cooktop repair
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were knowledgeable, courteous, and explained what the defect was.

Paid $200–250Reasonable priceRefrigerator/freezer repairStove & cooktop repair
Nora4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Stan and Jaime provided excellent service repairing our propane gas stove. They were professional, knowledgeable, friendly, and took the time to make sure everything was working properly and safely. They arrived when they said they would, quickly diagnosed the problem, and did a great job with the repair. We really…

Reasonable priceHousehold appliance installationStove & cooktop repair
Merritt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service, thank you!

Paid $250–300Reasonable priceStove & cooktop repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We couldn't be happier with the service we received for our gas stove top repair! From the moment we called, the team was professional, prompt, and incredibly knowledgeable. The technician arrived right on time, quickly diagnosed the issue. What really stood out was the attention to detail and the care taken to…

Not sureStove & cooktop repair
JM1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are are very pleased with the repair service for our Cosmo Gas range from 911 Service Today. Torrey & Nick were professional, courteous and efficient! After the awful service we received from the original appliance repair company that Cosmo sent out, we were considering purchasing a new range and are glad that…

Stove & cooktop repair+ Responsiveness+ Punctuality+ Quality
Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing experience. Arik was knowledgeable and fixed the problem immediately. He also gave me many helpful tips about maintaining my other kitchen appliances and instructions on how to leave them when I travel. I was truly impressed and appreciative!!!

Stove & cooktop repairService not listed+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I was beyond impressed with the quality of customer service and repair service I received from 911 Service today. They were very professional, on-time, and even called to follow up after the repair. You will not be disappointed.

Oven repairStove & cooktop repairStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had issues with multiple appliances after moving into our home, and Arik from 911 was terrific at solving the problems quickly. While it should be expected yet rarely happens, he was consistently timely and very efficient. Because of his great service, we addressed issues in more appliances than we originally…

Freezer repairMicrowave repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality

Price

$227-22% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 66%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair114$196–$536
Washing machine repair56$132–$365
Dryer repair47$146–$334
Dishwasher repair44$153–$340
Washer/dryer repair29$225–$377
Refrigerator repair28$209–$379
Oven repair24$221–$506
Stove, cooktop & oven repair22$275–$705

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