Drainage service · West Fargo, ND · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%86+12.2Replies to reviews 7%49+3.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.8★★★★★63 Google reviews · 2 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's ability to provide same-day service, often arriving within an hour of the initial call. Reviews consistently note that technicians are professional, explain the work clearly, and charge reasonable prices without unexpected emergency fees. While the overall rating is high, a minority of lower-rated reviews cite issues with broken equipment or a lack of follow-up communication regarding estimates, suggesting occasional lapses in thoroughness or responsiveness.
Google rating: 4.8 out of 5 from 63 reviews (94% five-star).
Reviews on this page: 63 Google reviews (53 with written comments).
Owner responses: the business replied to 35% of reviews.
Most recent review: September 8, 2026.
Service: Septic Tank Service serving West Fargo, North Dakota.
Data from Google, last updated October 25, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
A-1 Sewer & Drain, Inc.Septic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A-1 Sewer & Drain, Inc.: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A-1 Sewer & Drain, Inc.: 85/100 on this factor. Category median: 87.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A-1 Sewer & Drain, Inc.: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A-1 Sewer & Drain, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A-1 Sewer & Drain, Inc.: 49/100 on this factor. Category median: 72.C
49
Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
4.8of 5
5 stars5994%
4 stars12%
3 stars00%
2 stars12%
1 star23%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
99%praise
Praise12699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3024%
Staff & attitude2620%
Quality & results2217%
Price & value2016%
Would recommend1814%
Honesty & trust65%
Communication54%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only wonderfully prompt service but Dallas was a particular delight to talk to!”
“The technician was both friendly and knowledgeable, and he had this drain cleared in a matter of minutes.”
“Had Dallas out to help with a backed up kitchen sink, what a great experience.”
“I have used them a few times before and have always had a good experience and in my opinion reasonable prices.”
“A-1 is now my go-to for all things sewer and drain related.”
“In my experience, they have always been courteous, honest, efficient, competent, and friendly, and with reasonable rates.”
“Dallas did an awesome job with assessing the issue, explaining the plan to fix it, and executed the fix in under an hour.”
People customers mention
Dallas4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Richard4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I'd been putting off calling a plumber for well over a year, dreading trying to figure out scheduling, worrying about the price, etc. A-1 made it easy, we were able to request an appointment and confirm the date and time online, and the price was much lower than I had expected. The technician was both friendly and…
Great price
JaceLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Had Dallas out to help with a backed up kitchen sink, what a great experience. They did a fantastic job, and treat their employees great. Won’t go anywhere else for service with our drains. Thank you!
Great price
BreannaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have used them a few times before and have always had a good experience and in my opinion reasonable prices. A couple weeks ago I had a clogged drain. Called on a Monday morning right at open and they had someone at my house within the hour! Not only wonderfully prompt service but Dallas was a particular delight…
Reasonable price
Ganesh10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These folks have been doing a great job for many years now. Before I owned a home, I lived in a Condo, and we worked with them. I have been calling these folks for their services for over 10 years now. First when I was living in a condo and serving on the board. And later when I moved into the house I am living now.…
Reasonable price
keithLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I am newer to home ownership, so when I had evidence of backup in my basement utility sink, I didn't know exactly where to turn. A-1 was able to set me up with a same-day service, and the issue was fixed right away. Dallas did an awesome job with assessing the issue, explaining the plan to fix it, and executed the…
steve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I want to share my review of A-1 Sewer and Drain. I called and they were able to come the same day. I had Travis and Dallas clean and run their camera to check the condition of the drain. Thay were professional, explained what he was seeing and answered all of my questions. They also have a great sense of humor and…
I'd been putting off calling a plumber for well over a year, dreading trying to figure out scheduling, worrying about the price, etc. A-1 made it easy, we were able to request an appointment and confirm the date and time online, and the price was much lower than I had expected. The technician was both friendly and knowledgeable, and he had this drain cleared in a matter of minutes. I wish I had contacted them sooner!
Edited to add: Our technician was Dallas, and he was amazing. Thank you!
Price assessment: Great price
ktjean4303 reviewsiTotal number of Google reviews ktjean430 has written across all businesses on Google Maps, not just this one.
Had Dallas out to help with a backed up kitchen sink, what a great experience. They did a fantastic job, and treat their employees great. Won’t go anywhere else for service with our drains. Thank you!
Price assessment: Great price
Breanna VolkLocal Guide · 24 reviewsiTotal number of Google reviews Breanna has written across all businesses on Google Maps, not just this one.
I have used them a few times before and have always had a good experience and in my opinion reasonable prices. A couple weeks ago I had a clogged drain. Called on a Monday morning right at open and they had someone at my house within the hour! Not only wonderfully prompt service but Dallas was a particular delight to talk to! Thank you Dallas for being very professional and informative.
Price assessment: Reasonable price
Ganesh Padmanabhan10 reviewsiTotal number of Google reviews Ganesh has written across all businesses on Google Maps, not just this one.
These folks have been doing a great job for many years now. Before I owned a home, I lived in a Condo, and we worked with them. I have been calling these folks for their services for over 10 years now. First when I was living in a condo and serving on the board. And later when I moved into the house I am living now.
In my experience, they have always been courteous, honest, efficient, competent, and friendly, and with reasonable rates. I would highly recommend them.
Price assessment: Reasonable price
keith lehmanLocal Guide · 12 reviewsiTotal number of Google reviews keith has written across all businesses on Google Maps, not just this one.
I am newer to home ownership, so when I had evidence of backup in my basement utility sink, I didn't know exactly where to turn. A-1 was able to set me up with a same-day service, and the issue was fixed right away. Dallas did an awesome job with assessing the issue, explaining the plan to fix it, and executed the fix in under an hour. He left the laundry room cleaner than when he arrived. A-1 is now my go-to for all things sewer and drain related.
steve olgaard2 reviewsiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
I want to share my review of A-1 Sewer and Drain. I called and they were able to come the same day. I had Travis and Dallas clean and run their camera to check the condition of the drain. Thay were professional, explained what he was seeing and answered all of my questions. They also have a great sense of humor and got done rather quick. Then cleaned up as they left. Will definitely use them again
Chris Fischer1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I’ve had A-1 out several times over the years and have always had outstanding service. They are prompt and friendly on the phone, working me in right away. The guys that have come out are always very friendly and clean up after themselves. I’d recommend them to anyone!
Zach PaxtonLocal Guide · 15 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
