iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty99−0.1Momentum penalty74−2.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 26 gas contractorsiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★145 Google reviews · 23 photos
97%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
$732typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite fast response times, same-day availability, and clear communication as key benefits of A&E NYC Plumbing. Services range from leak repairs and water heater installations to gas range setup and bathroom renovations, with reviewers noting fair pricing and professional conduct. The owner replies to 57% of the 145 reviews, maintaining a perfect 5-star average. One low-star review describes a technician damaging a washing machine drain pan and failing to attempt repairs before recommending a full replacement.
Google rating: 5.0 out of 5 from 145 reviews (97% five-star).
Reviews on this page: 145 Google reviews (121 with written comments, 2 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: September 21, 2026.
Service: Gas Contractor serving New York, New York.
Data from Google, last updated October 25, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
A&E NYC PlumbingGas Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A&E NYC Plumbing: 93/100 on this factor. Category median: 91.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A&E NYC Plumbing: 92/100 on this factor. Category median: 87.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A&E NYC Plumbing: 99/100 on this factor. Category median: 91.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A&E NYC Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A&E NYC Plumbing: 74/100 on this factor. Category median: 100.B
74
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A&E NYC Plumbing: 68/100 on this factor. Category median: 83.B
68
Bar = this company · dark tick = category median.
Star ratings
145 Google reviews we collected
5.0of 5
5 stars14197%
4 stars32%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
99%praise
Praise21599%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price770%
Reasonable220%
Overpriced110%
Not sure00%
$732+100% vs typical gas contractors
Middle half of what 4 customers paid ($302–$1.7k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5224%
Speed & response4822%
Staff & attitude4018%
Price & value2712%
Would recommend2712%
Honesty & trust157%
Communication94%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I called about a sink issue at the salon I manage and Paul was able to get to us super fast and fixed the issue quickly!”
“They quickly accessed and fixed the issue right way and their rates were super fair.”
“Paul and his team were professional and friend my, showed up to diagnose the problem and was back then next morning to fix the issues.”
“A&E really hooked me up the price was fair and the work was QUICK.”
“Would recommend to anyone in need of plumbing services.”
“Look no further for the the best and most honest plumbing service in New York!”
“He was kind and explained everything that would be needed to complete the job and even went and sourced the necessary equipment.”
People customers mention
Paul8 reviews
Manhattan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A&E NYC Plumbing for 7 kinds of job. Pick one to see what they paid and said.
Salomon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This guys are well organized and very professional over the phone told us exactly the issue and what is needed and the time will take, and wow the pricing for a 2 day beautiful water heater installation
Paid $1,000+Great priceWater heater installation
SkylineLocal Guide · 84 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
A&E NYC Plumbing provided excellent service. Fast, professional, and reliable. They fixed the issue quickly and everything has been working perfectly since. Highly recommend!
Paid $200–300Reasonable priceDrain cleaning
Abduala10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I had a company come in to renovate my bathroom and take care of the plumbing, and I couldn’t be happier with the results. The team was professional, on time, and extremely knowledgeable. They fixed the plumbing issues and upgraded everything perfectly. My bathroom looks brand new and works better than ever. The…
Paul and his team were professional and friend my, showed up to diagnose the problem and was back then next morning to fix the issues.
Response from the owner · 2 weeks ago
Thank you for your positive feedback! We're thrilled to hear about your satisfaction with our team's professionalism and prompt service. We take pride in the quality of our work and are glad it shows.
Mark Reynolds1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I spoke to Paul and he sent someone out quickly. Beware this is not a real company. I had a few issues that needed to be sorted out. First, my washing machine wasn't getting any hot water. The guy ended up breaking my drain pan while pulling the machine out, then just brushed it off and told me I needed a whole new "box." He didn't even try to disconnect or clean the existing one, which probably would’ve fixed the issue.
I needed a water sensor installed. After spending a lot of time trying to figure it out, he ultimately told me he couldn’t install the sensor at all. No clear explanation, no alternative solution, and no effort to follow up or escalate the issue. It felt like a total waste of time and money.
I expected a professional service, but instead got someone who didn’t seem trained for the job. I wouldn’t recommend this company if you’re looking for reliable or knowledgeable plumbing work.
Price assessment: Overpriced
Nathan Woods4 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
I called about a sink issue at the salon I manage and Paul was able to get to us super fast and fixed the issue quickly! He was kind and explained everything that would be needed to complete the job and even went and sourced the necessary equipment. Highly recommend this company and Paul!! I’m very grateful for his help and would work with him again!
Response from the owner · 7 months ago
Thank you for sharing your positive experience! We're thrilled to hear that Paul provided quick and knowledgeable service. Your recommendation means a lot to us. We look forward to assisting you again in the future!
Tariq Al-Serhan4 reviewsiTotal number of Google reviews Tariq has written across all businesses on Google Maps, not just this one.
Paul is great to work with. Very respectful and knowledgeable. Communicated clearly and went above and beyond all the plumbing issues we had. We will definitely be reaching out again. Thank you !
Response from the owner · 7 months ago
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team, appreciating their expertise and dedication. We look forward to serving you again in the future!
hai chungLocal Guide · 11 reviewsiTotal number of Google reviews hai has written across all businesses on Google Maps, not just this one.
Look no further for the the best and most honest plumbing service in New York! Paul and Eugene were incredibly informative and professional. On top of that, they were two of the nicest gentlemen you could have in your home. They quickly accessed and fixed the issue right way and their rates were super fair. 100% highly recommend!!!
Response from the owner · 8 months ago
We're thrilled to hear that you had a great experience! Thank you for recommending our honest service and professional team. Your satisfaction is our top priority.
Eric Quinones2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Amazing service ! Had a few leaks in my apartment. Paul and his team did an amazing job locating and solving the issue!
Response from the owner · 8 months ago
Thank you for your kind words! We're thrilled to hear that Paul and his team effectively resolved the leaks in your apartment. We pride ourselves on delivering high-quality service.
Salomon Garcia3 reviewsiTotal number of Google reviews Salomon has written across all businesses on Google Maps, not just this one.
This guys are well organized and very professional over the phone told us exactly the issue and what is needed and the time will take, and wow the pricing for a 2 day beautiful water heater installation
Price assessment: Great price
Price: $1,000+
Services: Water heater installation
Response from the owner · 8 months ago
Thank you for your fantastic review! We're thrilled to hear you appreciated our organization, professionalism, and clear communication. It's always our aim to deliver top-quality service at a great value.
Michael Goris2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
