Tree service · West Covina, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%97+14.8Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★32 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for A & J Tree Service in West Covina report a perfect five-star rating from thirty-two reviews, noting that the owner responds to ninety-seven percent of feedback. Customers frequently describe the company as punctual, professional, and communicative, with staff often arriving on time and providing quick quotes. Recurring themes highlight reasonable pricing, thorough cleanup after tree trimming and removal, and knowledgeable service, including assistance with city permits. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 32 reviews (100% five-star).
Reviews on this page: 32 Google reviews (31 with written comments, 8 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: July 2, 2026.
Service: Stump Removal Service serving West Covina, California.
Data from Google, last updated October 26, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
A & J Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A & J Tree Service: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A & J Tree Service: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A & J Tree Service: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A & J Tree Service: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A & J Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
5.0of 5
5 stars32100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
99%praise
Praise7999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value1721%
Would recommend1721%
Staff & attitude1620%
Quality & results1418%
Speed & response1316%
Communication23%
Honesty & trust11%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A&J stood out because they provided a quote that was very reasonable—not too low, not too high—and they were the most responsive throughout the entire process.”
“I would highly recommend Rolando and his crew to neighbors family and friends.”
“…ny company that is difficult to reach, so I really appreciated their professionalism.…”
“They were incredibly punctual and did an amazing job cleaning up what had essentially become a jungle in our front yard, exactly as they promised.”
“When Roland came out to give me a quote here arrived exactly on time.”
“They also took the time to explain everything about my trees in great detail, which made them the most trustworthy choice.”
People customers mention
Roland4 reviews
Rolando3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A & J Tree Service for 2 kinds of job. Pick one to see what they paid and said.
Rosendo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
A&J tree service was extremely helpful with a decaying tree in a historical neighborhood. Rolando help us navigate through the city planners for the permit. Then took care of our huge tree in one day. Everything was cleaned and very satisfying.
FRANKLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Roland from a and j was one of the most experienced and easy to deal with humans I've ever come across. And their service was above and beyond. Seriously they did extra. Never raised the price. 10 stars.
Carol8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My 7 trees in the backyard were trimmed beautifully! I am so pleased with all the work done! Very professional and reasonable pricing. I highly recommend A and J Tree Service!
NancyLocal Guide · 72 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
These guys are great!!
They were in and out in under an hour. I had them cut down a tree and trim 5 trees. They cleaned up, it looks like they were never here.
When Roland came out to give me a quote here arrived exactly on time. When the arrived to do me trees they were on time. What a concept, this doesn't…
Great priceTree trimming & pruning
LauraLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Roland and his team did an excellent job removing a Yucca tree stump, trimming Cypress trees, and cutting the branches of my neighbor’s tree that were on my side of my property. Roland was very nice to work with and he understood exactly what I wanted done. I highly recommend A&J Tree Services. I plan to use A&J…
Debbie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Fantastic tree trimming service. I sent a picture of our lemon tree that needed trimming to A &J Tree Service and Rolando responded within 10 minutes. He gave me a great quote and Rolando and his crew came a few days later to trim the lemon tree. They did a fantastic job and cleaned everything up before leaving. I…
When I first started looking for someone to trim my trees, I asked for recommendations on Nextdoor and local Facebook groups, but I only received spam and advertisements. I tried contacting a few companies I found there, but none of them even replied.
I then decided to search on Google and reached out to a few options, including A&J. I ended up getting quotes from three different companies. A&J stood out because they provided a quote that was very reasonable—not too low, not too high—and they were the most responsive throughout the entire process. They also took the time to explain everything about my trees in great detail, which made them the most trustworthy choice.
They were incredibly punctual and did an amazing job cleaning up what had essentially become a jungle in our front yard, exactly as they promised. Having gone through many home renovation projects in the past, I now automatically filter out any company that is difficult to reach, so I really appreciated their professionalism.
I am so satisfied with their work that I plan to hire A&J for all my tree trimming needs every year. Thank you so much!
Price assessment: Reasonable price
Services: Tree stump removal, Tree trimming & pruning
Response from the owner · 3 months ago
Thank you so much for sharing your detailed experience. It means a lot to hear that our communication, professionalism, and attention to detail made a positive impression throughout your project. We’re grateful for your trust in choosing A & J Tree Service, and it’s wonderful to know that the results met your expectations. Your kind words about our team’s responsiveness and thoroughness are truly appreciated.
Rosendo Reyes3 reviewsiTotal number of Google reviews Rosendo has written across all businesses on Google Maps, not just this one.
A&J tree service was extremely helpful with a decaying tree in a historical neighborhood. Rolando help us navigate through the city planners for the permit. Then took care of our huge tree in one day. Everything was cleaned and very satisfying.
Response from the owner · 3 months ago
Thank you so much for sharing your experience, Rosendo. It's wonderful to hear that Rolando was able to assist with the permit process and provide efficient service for your decaying tree. We appreciate your feedback and are glad the cleanup and overall results met your expectations, especially in a historical neighborhood.
FRANK WILLSLocal Guide · 27 reviewsiTotal number of Google reviews FRANK has written across all businesses on Google Maps, not just this one.
Roland from a and j was one of the most experienced and easy to deal with humans I've ever come across. And their service was above and beyond. Seriously they did extra. Never raised the price. 10 stars.
Response from the owner · 4 months ago
Thank you so much for sharing your experience and for the wonderful feedback about Roland and the team. It's great to hear that the service exceeded your expectations and that you felt well taken care of throughout the process. Your kind words and support truly mean a lot.
jessica rubio5 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
My 7 trees in the backyard were trimmed beautifully! I am so pleased with all the work done! Very professional and reasonable pricing. I highly recommend A and J Tree Service!
Response from the owner · 5 months ago
Thank you so much for sharing your wonderful feedback, Carol. It’s great to know you were pleased with the tree trimming and found our team professional and our pricing reasonable. Your recommendation means a lot and is truly appreciated.
Nancy MatthewsLocal Guide · 72 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
These guys are great!!
They were in and out in under an hour. I had them cut down a tree and trim 5 trees. They cleaned up, it looks like they were never here.
When Roland came out to give me a quote here arrived exactly on time. When the arrived to do me trees they were on time. What a concept, this doesn't happen very often. The price was very fair.
I highly recommend this company.
I'm so impressed!
Price assessment: Great price
Services: Tree trimming & pruning
Response from the owner · 5 months ago
Thank you so much for sharing your wonderful experience, Nancy. It’s fantastic to hear that you were impressed with the efficiency and timeliness of the team, as well as the quality of the cleanup. Your kind words and recommendation mean a lot and are truly appreciated.
Laura SLocal Guide · 16 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Roland and his team did an excellent job removing a Yucca tree stump, trimming Cypress trees, and cutting the branches of my neighbor’s tree that were on my side of my property. Roland was very nice to work with and he understood exactly what I wanted done. I highly recommend A&J Tree Services. I plan to use A&J Tree Services for my future needs. Thank you Roland and team.
Price assessment: Reasonable price
Services: Tree stump removal, Tree trimming & pruning
Response from the owner · 6 months ago
Thank you so much for your kind words, Laura. It’s wonderful to hear that you were pleased with the work Roland and the team provided, from stump removal to tree trimming. Your recommendation means a lot, and we’re glad the service met your expectations.
Debbie Riveros5 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Fantastic tree trimming service. I sent a picture of our lemon tree that needed trimming to A &J Tree Service and Rolando responded within 10 minutes. He gave me a great quote and Rolando and his crew came a few days later to trim the lemon tree. They did a fantastic job and cleaned everything up before leaving. I would highly recommend Rolando and his crew to neighbors family and friends.
Services: Tree trimming & pruning
Response from the owner · 8 months ago
Thank you so much for sharing your experience and for recommending our team. It’s wonderful to hear that you were happy with the quick response, the quality of the tree trimming, and the clean-up afterward. Your feedback means a lot to us and motivates everyone here at A & J Tree Service.
Kelly Sarraf6 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Absolutely fantastic! True professional arborists who know how to trim trees without damaging them. I hired A & J to trim my large juniper tree that was drooping on one side with a branch on the ground. They removed all the low hanging branches and opened up the inside of the tree to allow more light to come through. They don’t top trees, which only weakens them. Extremely knowledgeable about the best care to keep your trees healthy & strong. They cleaned up everything. I’ll definitely hire them again for future projects and recommend them to my neighbors! Before & after photos
Response from the owner · a year ago
Hi Kelly,
Thank you so much for your amazing review! We’re thrilled to hear you’re happy with the results. It was a pleasure working on your beautiful juniper tree, and we’re glad you appreciated the care we took to preserve its health and structure. Our team takes pride in providing expert, responsible tree care—and your kind words mean a lot. Thanks again for your trust and recommendation. We look forward to helping you and your neighbors with any future projects!
Cristian BaezLocal Guide · 11 reviewsiTotal number of Google reviews Cristian has written across all businesses on Google Maps, not just this one.
I found A&J Tree Service through a google search and I am happy I did. I called the owner Rolando and he came to my house two days later. He gave me an affordable quote and the next day his team removed an old tree stump I had in-front of my yard. While doing the work someone on his team accidentally broke a sprinkler pipe and with no hesitation he fixed it and he even took his time to fix a sprinkler head that needed to be fixed.
A&J Tree Service was quick and very professional when it came down to getting the job done. Thank you and I highly recommend them.
Response from the owner · 2 years ago
Glad to be of service. Thank you for taking the time to write us a review!
