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A&S Taxi

Transportation service · New Haven, CT · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%73+22.5Experts Score= 81Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 25 taxi servicesPosition by Experts Score among all companies we track in this category. · better than 58%
4.9 ★★★★★ 34 Google reviews · 12 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
Nov 2026latest review

A&S Taxi at a glance

Google reviewers rate A&S Taxi 4.9 out of 5 based on 34 reviews, with the owner responding to 94% of them. Customers frequently cite punctuality, clean vehicles, safe driving, and fair pricing for trips to airports, local destinations, and long-distance locations. The service is noted for quick response times and professional communication. One recurring criticism in low-star reviews is the unavailability of cars despite the business being open 24 hours.

  • Google rating: 4.9 out of 5 from 34 reviews (97% five-star).
  • Reviews on this page: 34 Google reviews (32 with written comments).
  • Owner responses: the business replied to 94% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Taxi Service serving New Haven, Connecticut.

Data from Google, last updated November 5, 2026.

Score profile vs other taxi services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction84Reliability73Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 84 (median 84)Reliability: 73 (median 79)Momentum: 100 (median 100)
A&S TaxiTaxi Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A&S Taxi: 84/100 on this factor. Category median: 84.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A&S Taxi: 73/100 on this factor. Category median: 79.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A&S Taxi: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
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Bar = this company · dark tick = category median.

Star ratings

34 Google reviews we collected

  • 5 stars3397%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star13%

Praise vs complaints

Phrases our text analysis found in 32 written reviews

  • Praise66100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response1929%
  • Staff & attitude1827%
  • Would recommend1117%
  • Honesty & trust812%
  • Quality & results69%
  • Price & value46%

What customers talk about

We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I used this taxi service twice in th same day for a wedding and both times Ahmed was right on time, super reliable, and just genuinely kind and helpful.”
  • “Clean comfortable and courteous All you need in a taxi service.”
  • “I have no complaints about my experience and would really recommend this company”
  • “Super reliable, friendly driver, and great rates - so lucky to have a cab in New Haven to call whenever I need a ride!”
  • “I had such a great experience with A&S Taxi this past weekend.”
  • “He goes out of his way to be helpful, is an excellent driver of a clean car and will get you to your destination on time for a fair rate.”

People customers mention

  • Ahmed 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired A&S Taxi for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

Alisha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The best service in New Haven! He is so respectful and kind and patient! So reliable and always on time! Don’t hesitate to use this service!

Nadia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service. I have no complaints about my experience and would really recommend this company

MelanieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had such a great experience with A&S Taxi this past weekend. I used this taxi service twice in th same day for a wedding and both times Ahmed was right on time, super reliable, and just genuinely kind and helpful. We were traveling with our 6-month-old, and it was tough finding a company that would let us install…

JamesLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Awesome service. Called for an early morning pick up and right on time. Clean comfortable and courteous All you need in a taxi service. The owner Was wonderful. Will definitely use them again

Maria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ahmed of A & S taxi in New Haven CT was on time (both ways) from New Haven Airport to and from Foxwoods Resort. His driving is excellent and most importantly safe and his prices unbeatable! I highly recommend A & S taxi and will certainly be using them again in the future. Thank you Ahmed!!

Jackie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fabulous top notch service!! Highly recommend Ahmed…super courteous, friendly, made the whole transaction seamless, arrived early, spotless clean car, safe driver!!!

Jobs customers hired them for

JobReviewsCategory typical
Limousines4—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 34 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Alisha6 reviewsTotal number of Google reviews Alisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best service in New Haven! He is so respectful and kind and patient! So reliable and always on time! Don’t hesitate to use this service!

Nadia4 reviewsTotal number of Google reviews Nadia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. I have no complaints about my experience and would really recommend this company

Response from the owner · 5 months ago

Thank you

MelanieLocal Guide · 20 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had such a great experience with A&S Taxi this past weekend. I used this taxi service twice in th same day for a wedding and both times Ahmed was right on time, super reliable, and just genuinely kind and helpful. We were traveling with our 6-month-old, and it was tough finding a company that would let us install our own car seat—but he didn’t mind at all and even helped us figure it out, which was so kind. Overall a really easy, stress-free experience. I would absolutely recommend A&S and will 100% use his service again next time we’re in New Haven!

Response from the owner · 6 months ago

Thank you very much

James SheaLocal Guide · 13 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome service. Called for an early morning pick up and right on time. Clean comfortable and courteous All you need in a taxi service. The owner Was wonderful. Will definitely use them again

Response from the owner · 11 months ago

Thank you

Maria Kowalski6 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ahmed of A & S taxi in New Haven CT was on time (both ways) from New Haven Airport to and from Foxwoods Resort. His driving is excellent and most importantly safe and his prices unbeatable! I highly recommend A & S taxi and will certainly be using them again in the future. Thank you Ahmed!!

Response from the owner · 5 months ago

Thank you

Jackie Klein9 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fabulous top notch service!! Highly recommend Ahmed…super courteous, friendly, made the whole transaction seamless, arrived early, spotless clean car, safe driver!!!

Response from the owner · 5 months ago

Thank you

Barbara Pochan8 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time, car clean & driver knows the city of New Haven.

Response from the owner · a year ago

Thank you

Robert Barrgielski8 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was stuck for a ride in Milford last night , A & S was there in 10 min Very clean car , professional driver , would use again !

Response from the owner · a year ago

Thank you

E hawk Nation3 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reliable, friendly service.

Response from the owner · a year ago

Thank you

DaSean Bradley2 reviewsTotal number of Google reviews DaSean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

No car services available. Bad for business but open 24 hours.

Response from the owner · a year ago

I’m sorry. You are called in the Holliday time ( Christmas Eve) . That day only one driver was working. Even if you are calling in regular day and we are busy.also I can’t promise you to pick up

A&S Taxi on Google Maps →

Business details