Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
Google reviewers rate M7 Ride 4.6 out of 5 based on 4394 reviews, with the owner responding to 95% of feedback. Customers frequently praise drivers for being punctual, friendly, professional, and driving safely in clean vehicles. Recurring themes include helpful communication and reasonable pricing. However, low-star reviews highlight instances of significant delays, lack of notification regarding schedule changes, and occasional rudeness from drivers or staff.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
4,394 Google reviews we collected
Phrases our text analysis found in 2,346 written reviews
How often each topic comes up in the written reviews
We read 2,346 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Driver was friendly and polite, assisted with the door and the seatbelt, which was very much appreciated.”
“5 is a lie the driver are so rude I was in Hartford hospital, trying to leave.”
“The driver was very pleasant and the ride was on time.”
“The driver was an hour and 10 minutes late to pick up my father (no one called us to notify us of any delay).”
“Excellent I can't complain wonderful service thank you.”
“Yet they charged us $150 up front for this terrible service!”
“I frequently highly recommend Encompass to my friends and neighbors.”
“We work with people who are already going through enough pain and suffering the least you can do is book rides accordingly and in a timely manner, NEVER AGAIN”
“Also, the fee is reasonable and conveniently set up for auto pay for each trip as they take place.”
“Too expensive,ace is way cheaper and,CT transit is the cheapest and may even arrive quicker than metro7!”
“I love this vibe in the respect that he gave me honestly, I would wish that a lot of Drivers would take their time and help us in and out the car as h…”
“The Supervisors there are liars & maybe if the owner got more involved & started seeing how many trips they lose he would reconstruct the office staff…”
“Beyond really needs to communicate better w their patients/clients!”
“We had ZERO communication from M7 regarding updates on finding another ride.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired M7 Ride for 1 kind of job. Pick one to see what they paid and said.
Loved my driver Mike. He was personable and friendly. Made me very comfortable and if I could request him, he would always be my driver.
Driver was friendly and polite, assisted with the door and the seatbelt, which was very much appreciated.
Where is my ride back? My appointment was at 1:30. It is almost quarter after 3. This was for the ride back.
The driver was wonderful arrived on time friendly safe driving. The automobile was very nice clean and up too date. Thank you
Excellent experience. Abdul was pleasant, helpful and efficient. We would use your services again; thank you for your assistance.
Prompt pick up. Driver very courteous, friendly, and professional. I frequently highly recommend Encompass to my friends and neighbors. Also, the fee is reasonable and conveniently set up for auto pay for each trip as they take place. Keep up the good work.
| Job | Reviews | Category typical |
|---|---|---|
| Limousines | 95 | — |
4.6 ★★★★★ 4,394 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
👍👍👍👍👍
Hi Jack, Thank you for your review, I am glad you had a positive experience with us! The team at M7 Ride really appreciate your feedback!
Loved my driver Mike. He was personable and friendly. Made me very comfortable and if I could request him, he would always be my driver.
Thank you so much for the wonderful feedback! We’ll pass it onto the rest of our team! Many thanks again!
Service today was v ery good
Thank you for your five-star rating Fredericka. We truly appreciate your continued support.
Excellent Driver. Nelson. On time. Pleasant.
Hi Ronald, we’re so glad you enjoyed your experience with us. Your wonderful feedback is helping to keep M7 Ride the Number 1 Taxi company in the area!
Tyrelle excellent driver.
Hi Robert, thank you for your review! I am glad you had a positive experience with us! We appreciate all feedback we receive, check out our other services on our website! https://m7ride.com Thank you, M7 Ride
Sam was a safe, polite driver.
Thank you so much for the wonderful feedback! We’ll pass it onto the rest of our team! Many thanks again!
Driver was friendly and polite, assisted with the door and the seatbelt, which was very much appreciated.
Thanks for the review Barbara, don’t forget to follow us on Social Media for special offers, promo codes and local news https://www.facebook.com/M7ride/
Juan. Was excellent, very professional
Hi Dennis, thank you for your review! I am glad you had a positive experience with us! We appreciate all feedback we receive, check out our other services on our website! https://m7ride.com Thank you, M7 Ride
Great driver
Thanks for the 5-star review, Preston! Have you downloaded the app? its the quickest and easiest way to book and track your taxi to the door. https://m7ride.com
Very good Driver
Hi Daniel, Thank you for your review, I am glad you had a positive experience with us! The team at M7 Ride really appreciate your feedback!
Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
